Re: Publisher and HP 6540 borderless printing

I have answered Wildfire privately.

This is what I have found. My HP printer is one week old, I have spent a good amount
of time this a.m. trying to do borderless from Publisher, won't work... At least the
cartridges are only ten dollars each.
I converted his brochure to a picture (.jpg), printed from the HP Image Zone and it
worked perfectly. Really a nice borderless brochure.
So I agree with Wildfire in the sense Publisher is ignoring the driver setup and
printing his brochure with the default margins. This will have to be worked out with
HP... They supply the drivers, there is a communications problem somewhere.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
"Wildfire563" <Wildfire563@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:BBAF00CC-0340-4E0C-80E0-F5F50B9D4DDE@xxxxxxxxxxxxxxxx
> It has been stated several times to me that Publisher (and Powerpoint) use
> the printer drivers and this is a driver problem. I have several issues with
> this statement however:
>
> 1. I have printed borderless documents from both Internet Explorer and HP
> Photo Printing Software using the same printer property settings I am using
> for this document and they all printed fine.
> 2. As noted previously, there seems to be an interaction between Publisher's
> Page Setup settings and the Printer Driver Properties settings in that if I
> change the Printer Driver Properties sometimes the Page Setup gets reset.
> From my point of view, the Page Setup I create in Publisher should be
> completely independent of the settings I use in the Printer Driver. My point
> is there is something going on between Publisher and the Driver and how the
> printer is controlled.
> 3. In the Printer Driver, I have set an option that is supposed to pop up a
> print preview for every document I print to the printer using an HP Preview
> utility. This preview has worked for all other packages I have printed from.
> From all Office products, however, this preview does not come up, so there
> is no way for me to see what the printer thinks it is printing. Office is
> bypassing at least some portion of the driver for this to occur.
>
> These three examples show that Office is doing something more than most
> packages do in its interaction with the printer drivers.
>
> It is also possible that it is not a MS/Driver interaction problem at all
> but that Office (both Publisher and Powerpoint) is composing the document
> incorrectly. But I don't know how to prove whether or not this is the case.
> As noted, I have spent several hours with HP and their estimation is that it
> is an application problem. And so far, given everything I have tried, I am
> inclined to agree with them. If you still believe it is a driver problem, I
> would appreciate some technical explanation that I can give HP that proves
> what you are sending to the printer is correct, and the driver's
> interpretation of the image is incorrect.
>
> What I know is that the printer is capable of printing a borderless image
> correctly, as I've done in two different packages, that the paper is 11"
> long, that, to the best of my knowledge, the document is set up to be 11"
> long in Publisher (and Powerpoint), and that the image looks as it should in
> Publisher's Preview and is 11" long in the preview, but it is not printing
> properly.
>
> Finally, I forgot to mention that I have tried printing with the "Print Line
> by Line" option under Tools both on and off, and there is no difference, the
> print looks the same with it both on and off.
>
> Thanks again,
>
> Thomas
>
>
>
> "Wildfire563" wrote:
>
>> Hi Mary,
>>
>> Thank you for taking a look at my document. I have been setting it to
>> borderless in both page setup and in the printer properties forms. There
>> seems to be an issue with Publisher that it keeps forgetting this setting in
>> the page setup form, but that issue is not really bothering me. I just keep
>> checking it to make sure it's ok. The setting does override the printer
>> properties setting but at least I can get around it by being careful. It
>> seems that every time I change the printer properties settings, it resets the
>> page setup. So you may have to reset that yourself when you get the file.
>> Please let me know if I am doing anything wrong.
>>
>> I am using an HP 6540xi. It is basically brand new, the only thing I have
>> been doing with it is trying to print this brochure. I have been using
>> Hammermill Business Glossy 32 lb paper, and HP Brochure and Flyer 48 lb
>> glossy paper. The results are exactly the same with both types of paper.
>> Also as noted, I have printed a borderless photo using the HP Photo Printing
>> software v3.5.0.270 and the photo printed fine from there. The image fit the
>> page just like it looked in the print preview, and had no borders.
>>
>> I am going to look into printing the document as a 600 dpi image from
>> Publisher and then see if I can print it from Photo Printing as well. I will
>> also try to print an image from another package to see if I have a problem
>> there. I have spent several hours with a rep from HP already, and the only
>> thing we can see is that it is an issue between MS and HP. I get the same
>> result with Borderless Autoprint on and off under paper/quality. I have
>> tried many different settings on the printer including Borderless Photo with
>> Photo paper and Custom Borderless with Glossy brochure paper and other
>> similar combinations. I have gone into the custom... Form under
>> paper/quality and made sure it was set to 8.5 x 11. As far as I know I have
>> the latest drivers. I will check again today, but I only installed the
>> printer a couple of weeks ago and made sure the drivers were up to date then.
>>
>> Thanks again,
>>
>> Thomas
>>
>>
>> "Mary Sauer" wrote:
>>
>> > You can send the document to me if you wish, I have an HP borderless printer.
>> > gsauer at columbus dot rr dot com
>> >
>> > Publisher has no printing issues. Like all applications Publisher gets its
>> > instructions from the printer driver. This is something you will have to take up
>> > with
>> > HP. It is possible your driver needs upgrading. HP has very good support
>> > documents.
>> >
>> > This is another suggestion from HP
>> > Small margins in MS Word
>> > When printing borderless images from MS Word, a small margin appears.
>> > Solution
>> > The paper size must be set to borderless in both the application (MS Word) and
>> > the
>> > printer driver. To set borderless printing in the application, follow the steps
>> > below.
>> > Click File, then Page Setup.
>> > In the Page Setup dialog box, click the Paper tab.
>> > Under Paper Size, select the appropriate borderless paper size.
>> > To select borderless printing in the printer driver, follow the steps below.
>> > In the application, click File, and then click Print.
>> > In the Print dialog box, click Properties, and then click the Paper/Quality tab.
>> > Select the appropriate borderless paper size.
>> > NOTE: Under Paper Type, you cannot choose plain paper and print borderless.
>> > Choose
>> > photo or brochure paper instead.
>> >
>> > --
>> > Mary Sauer MSFT MVP
>> > http://office.microsoft.com/
>> > http://msauer.mvps.org/
>> > news://msnews.microsoft.com
>> > "Wildfire563" <Wildfire563@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> > news:9E670F79-9B96-4193-944E-AC53E67D0454@xxxxxxxxxxxxxxxx
>> > > Thank you for your quick response, but, you've got to be kidding me. Is
>> > > Microsoft going to fix this what appears to be a major bug? Why would I
>> > > consider using Microsoft Office software at all if it can't even print
>> > > accurately? Why can sofware packages from other manufacturers print on this
>> > > printer accurately and not Microsoft? I'm sorry for the venting, but I have
>> > > spent several hours debugging this problem, and every time, it prints the
>> > > same.
>> > >
>> > > Is this a problem with HP's drivers or is it a problem with the data you are
>> > > sending to the printer?
>> > >
>> > > I can send the file to you if you would like to see if I have done anything
>> > > wrong, but the page size within Publisher and Powerpoint is clearly 11" long,
>> > > not 11.25" long. It prints properly in the width (8.5") direction. It
>> > > appears to be feeding the page too quickly. It's hard to tell if there is
>> > > any stretching in the image, it looks fine to me, but the difference is only
>> > > about 2%, so I don't know if I'd notice that.
>> > >
>> > > Thank you,
>> > >
>> > > Thomas
>> > >
>> > > "Mary Sauer" wrote:
>> > >
>> > >> This is what HP says about your printer
>> > >> To work around this issue, try one of the following procedures.
>> > >>
>> > >> a.. Print the image on larger paper using a border. Then, with scissors or
>> > >> a
>> > >> paper
>> > >> cutter, cut the image to the desired size.
>> > >>
>> > >> a.. Within the software application being used, adjust the placement of the
>> > >> image
>> > >> so more of the desired part of the photo or image will show on the borderless
>> > >> paper
>> > >> when printed.
>> > >>
>> > >>
>> > >> --
>> > >> Mary Sauer MSFT MVP
>> > >> http://office.microsoft.com/
>> > >> http://msauer.mvps.org/
>> > >> news://msnews.microsoft.com
>> > >> "Wildfire563" <Wildfire563@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> > >> news:7841DDBF-6611-4070-B3B3-A1987172398B@xxxxxxxxxxxxxxxx
>> > >> > Hi,
>> > >> > I've got an HP 6540xi. I am trying to print a full page 8.5 x 11
>> > >> > landscape
>> > >> > brochure in borderless mode that I've created in Publisher. When I print
>> > >> > it,
>> > >> > however, it stretches the image by about 2% (about .25 in) in the
>> > >> > lengthwise
>> > >> > direction so the image ends up being chopped on one end. This problem
>> > >> > occurs
>> > >> > both in Powerpoint and Publisher. I tried printing an 8.5 x 11 photo in
>> > >> > the
>> > >> > HP Photo utility that came with the printer, and it works fine from there.
>> > >> >
>> > >> > Is there any way to get the Microsoft products to print to this device
>> > >> > correctly?
>> > >> >
>> > >> > Thanks,
>> > >> >
>> > >> > Thomas
>> > >>
>> > >>
>> > >>
>> >
>> >
>> >


.

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