Re: Publisher and HP 6540 borderless printing

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Mary, out of curiosity, which printer model of HP did you get? And how do
you like it so far?

--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com

This posting is provided "AS IS" with no warranties, and
confers no rights.
"Mary Sauer" <gsauer@xxxxxxxxxxxxxxxxx> wrote in message
news:eRgA8IJtFHA.3236@xxxxxxxxxxxxxxxxxxxxxxx
>I have answered Wildfire privately.
>
> This is what I have found. My HP printer is one week old, I have spent a
> good amount of time this a.m. trying to do borderless from Publisher,
> won't work... At least the cartridges are only ten dollars each.
> I converted his brochure to a picture (.jpg), printed from the HP Image
> Zone and it worked perfectly. Really a nice borderless brochure.
> So I agree with Wildfire in the sense Publisher is ignoring the driver
> setup and printing his brochure with the default margins. This will have
> to be worked out with HP... They supply the drivers, there is a
> communications problem somewhere.
>
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
> "Wildfire563" <Wildfire563@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:BBAF00CC-0340-4E0C-80E0-F5F50B9D4DDE@xxxxxxxxxxxxxxxx
>> It has been stated several times to me that Publisher (and Powerpoint)
>> use
>> the printer drivers and this is a driver problem. I have several issues
>> with
>> this statement however:
>>
>> 1. I have printed borderless documents from both Internet Explorer and HP
>> Photo Printing Software using the same printer property settings I am
>> using
>> for this document and they all printed fine.
>> 2. As noted previously, there seems to be an interaction between
>> Publisher's
>> Page Setup settings and the Printer Driver Properties settings in that if
>> I
>> change the Printer Driver Properties sometimes the Page Setup gets reset.
>> From my point of view, the Page Setup I create in Publisher should be
>> completely independent of the settings I use in the Printer Driver. My
>> point
>> is there is something going on between Publisher and the Driver and how
>> the
>> printer is controlled.
>> 3. In the Printer Driver, I have set an option that is supposed to pop up
>> a
>> print preview for every document I print to the printer using an HP
>> Preview
>> utility. This preview has worked for all other packages I have printed
>> from.
>> From all Office products, however, this preview does not come up, so
>> there
>> is no way for me to see what the printer thinks it is printing. Office
>> is
>> bypassing at least some portion of the driver for this to occur.
>>
>> These three examples show that Office is doing something more than most
>> packages do in its interaction with the printer drivers.
>>
>> It is also possible that it is not a MS/Driver interaction problem at all
>> but that Office (both Publisher and Powerpoint) is composing the document
>> incorrectly. But I don't know how to prove whether or not this is the
>> case.
>> As noted, I have spent several hours with HP and their estimation is that
>> it
>> is an application problem. And so far, given everything I have tried, I
>> am
>> inclined to agree with them. If you still believe it is a driver
>> problem, I
>> would appreciate some technical explanation that I can give HP that
>> proves
>> what you are sending to the printer is correct, and the driver's
>> interpretation of the image is incorrect.
>>
>> What I know is that the printer is capable of printing a borderless image
>> correctly, as I've done in two different packages, that the paper is 11"
>> long, that, to the best of my knowledge, the document is set up to be 11"
>> long in Publisher (and Powerpoint), and that the image looks as it should
>> in
>> Publisher's Preview and is 11" long in the preview, but it is not
>> printing
>> properly.
>>
>> Finally, I forgot to mention that I have tried printing with the "Print
>> Line
>> by Line" option under Tools both on and off, and there is no difference,
>> the
>> print looks the same with it both on and off.
>>
>> Thanks again,
>>
>> Thomas
>>
>>
>>
>> "Wildfire563" wrote:
>>
>>> Hi Mary,
>>>
>>> Thank you for taking a look at my document. I have been setting it to
>>> borderless in both page setup and in the printer properties forms.
>>> There
>>> seems to be an issue with Publisher that it keeps forgetting this
>>> setting in
>>> the page setup form, but that issue is not really bothering me. I just
>>> keep
>>> checking it to make sure it's ok. The setting does override the printer
>>> properties setting but at least I can get around it by being careful.
>>> It
>>> seems that every time I change the printer properties settings, it
>>> resets the
>>> page setup. So you may have to reset that yourself when you get the
>>> file.
>>> Please let me know if I am doing anything wrong.
>>>
>>> I am using an HP 6540xi. It is basically brand new, the only thing I
>>> have
>>> been doing with it is trying to print this brochure. I have been using
>>> Hammermill Business Glossy 32 lb paper, and HP Brochure and Flyer 48 lb
>>> glossy paper. The results are exactly the same with both types of
>>> paper.
>>> Also as noted, I have printed a borderless photo using the HP Photo
>>> Printing
>>> software v3.5.0.270 and the photo printed fine from there. The image
>>> fit the
>>> page just like it looked in the print preview, and had no borders.
>>>
>>> I am going to look into printing the document as a 600 dpi image from
>>> Publisher and then see if I can print it from Photo Printing as well. I
>>> will
>>> also try to print an image from another package to see if I have a
>>> problem
>>> there. I have spent several hours with a rep from HP already, and the
>>> only
>>> thing we can see is that it is an issue between MS and HP. I get the
>>> same
>>> result with Borderless Autoprint on and off under paper/quality. I have
>>> tried many different settings on the printer including Borderless Photo
>>> with
>>> Photo paper and Custom Borderless with Glossy brochure paper and other
>>> similar combinations. I have gone into the custom... Form under
>>> paper/quality and made sure it was set to 8.5 x 11. As far as I know I
>>> have
>>> the latest drivers. I will check again today, but I only installed the
>>> printer a couple of weeks ago and made sure the drivers were up to date
>>> then.
>>>
>>> Thanks again,
>>>
>>> Thomas
>>>
>>>
>>> "Mary Sauer" wrote:
>>>
>>> > You can send the document to me if you wish, I have an HP borderless
>>> > printer.
>>> > gsauer at columbus dot rr dot com
>>> >
>>> > Publisher has no printing issues. Like all applications Publisher gets
>>> > its
>>> > instructions from the printer driver. This is something you will have
>>> > to take up with
>>> > HP. It is possible your driver needs upgrading. HP has very good
>>> > support documents.
>>> >
>>> > This is another suggestion from HP
>>> > Small margins in MS Word
>>> > When printing borderless images from MS Word, a small margin appears.
>>> > Solution
>>> > The paper size must be set to borderless in both the application (MS
>>> > Word) and the
>>> > printer driver. To set borderless printing in the application, follow
>>> > the steps
>>> > below.
>>> > Click File, then Page Setup.
>>> > In the Page Setup dialog box, click the Paper tab.
>>> > Under Paper Size, select the appropriate borderless paper size.
>>> > To select borderless printing in the printer driver, follow the steps
>>> > below.
>>> > In the application, click File, and then click Print.
>>> > In the Print dialog box, click Properties, and then click the
>>> > Paper/Quality tab.
>>> > Select the appropriate borderless paper size.
>>> > NOTE: Under Paper Type, you cannot choose plain paper and print
>>> > borderless. Choose
>>> > photo or brochure paper instead.
>>> >
>>> > --
>>> > Mary Sauer MSFT MVP
>>> > http://office.microsoft.com/
>>> > http://msauer.mvps.org/
>>> > news://msnews.microsoft.com
>>> > "Wildfire563" <Wildfire563@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> > news:9E670F79-9B96-4193-944E-AC53E67D0454@xxxxxxxxxxxxxxxx
>>> > > Thank you for your quick response, but, you've got to be kidding me.
>>> > > Is
>>> > > Microsoft going to fix this what appears to be a major bug? Why
>>> > > would I
>>> > > consider using Microsoft Office software at all if it can't even
>>> > > print
>>> > > accurately? Why can sofware packages from other manufacturers print
>>> > > on this
>>> > > printer accurately and not Microsoft? I'm sorry for the venting,
>>> > > but I have
>>> > > spent several hours debugging this problem, and every time, it
>>> > > prints the
>>> > > same.
>>> > >
>>> > > Is this a problem with HP's drivers or is it a problem with the data
>>> > > you are
>>> > > sending to the printer?
>>> > >
>>> > > I can send the file to you if you would like to see if I have done
>>> > > anything
>>> > > wrong, but the page size within Publisher and Powerpoint is clearly
>>> > > 11" long,
>>> > > not 11.25" long. It prints properly in the width (8.5") direction.
>>> > > It
>>> > > appears to be feeding the page too quickly. It's hard to tell if
>>> > > there is
>>> > > any stretching in the image, it looks fine to me, but the difference
>>> > > is only
>>> > > about 2%, so I don't know if I'd notice that.
>>> > >
>>> > > Thank you,
>>> > >
>>> > > Thomas
>>> > >
>>> > > "Mary Sauer" wrote:
>>> > >
>>> > >> This is what HP says about your printer
>>> > >> To work around this issue, try one of the following procedures.
>>> > >>
>>> > >> a.. Print the image on larger paper using a border. Then, with
>>> > >> scissors or a
>>> > >> paper
>>> > >> cutter, cut the image to the desired size.
>>> > >>
>>> > >> a.. Within the software application being used, adjust the
>>> > >> placement of the
>>> > >> image
>>> > >> so more of the desired part of the photo or image will show on the
>>> > >> borderless
>>> > >> paper
>>> > >> when printed.
>>> > >>
>>> > >>
>>> > >> --
>>> > >> Mary Sauer MSFT MVP
>>> > >> http://office.microsoft.com/
>>> > >> http://msauer.mvps.org/
>>> > >> news://msnews.microsoft.com
>>> > >> "Wildfire563" <Wildfire563@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>>> > >> message
>>> > >> news:7841DDBF-6611-4070-B3B3-A1987172398B@xxxxxxxxxxxxxxxx
>>> > >> > Hi,
>>> > >> > I've got an HP 6540xi. I am trying to print a full page 8.5 x
>>> > >> > 11 landscape
>>> > >> > brochure in borderless mode that I've created in Publisher. When
>>> > >> > I print it,
>>> > >> > however, it stretches the image by about 2% (about .25 in) in the
>>> > >> > lengthwise
>>> > >> > direction so the image ends up being chopped on one end. This
>>> > >> > problem occurs
>>> > >> > both in Powerpoint and Publisher. I tried printing an 8.5 x 11
>>> > >> > photo in the
>>> > >> > HP Photo utility that came with the printer, and it works fine
>>> > >> > from there.
>>> > >> >
>>> > >> > Is there any way to get the Microsoft products to print to this
>>> > >> > device
>>> > >> > correctly?
>>> > >> >
>>> > >> > Thanks,
>>> > >> >
>>> > >> > Thomas
>>> > >>
>>> > >>
>>> > >>
>>> >
>>> >
>>> >
>
>


.

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