Re: Publisher 2002 SP3 colors prints in greyscale only

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Mary, many thanks for your efforts and suggestions. I have read the HP
documents ,too, but am convinced that the problem lies with Publisher and the
inability to change the 'Colors to be used in printing' dialogue. I shall
try to follow up with MS directly. If I do ever find a solution, I will post
it here, so you will know, too. In the meantime, thanks again for all your
efforts!
Regards and Best Wishes,
Bill Hunt.


"Mary Sauer" wrote:

> Bill, I have read almost every document HP has concerning your issue. I am stumped.
> Open the printers folder, right-click the printer, click "printing preferences."
> There are times the settings here will override the program settings.
>
>
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:18FD4950-CB9B-46B3-B24E-13944E210C1E@xxxxxxxxxxxxxxxx
> > Mary, no, I haven't used mail merge and that is not the problem. 'Color
> > Printing' is not greyed out as the link you gave suggests. But I am now even
> > more frustrated, a I find that if, when logged into the offending user, I
> > print in 'draft' mode, ALL the colors appear as I intended them to. They
> > just won't print in 'Normal' or 'Best' mode. Please believe me when I say
> > that there are NO problems with publications created and printed under any of
> > the other 3 users I have, provided I print the publication in one of those
> > users. For publications created under the offending user, even trying to
> > print them when logged into another user doesn't work (except in 'draft' mode
> > of course!). What is annoying is that I cannot tell Publisher that I want to
> > use in printing all the colors I have used in the publication - it simply
> > won't let me change anything (even though NOTHING is grayed out).
> > --
> > Regards,
> > Bill Hunt.
> >
> >
> > "Mary Sauer" wrote:
> >
> >> Bill, Have you used a mail merge in Publisher?
> >>
> >> The "Color Printing" command is unavailable in Publisher 2003 and in Publisher
> >> 2002
> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;279385
> >>
> >> --
> >> Mary Sauer MSFT MVP
> >> http://office.microsoft.com/
> >> http://msauer.mvps.org/
> >> news://msnews.microsoft.com
> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:DB4376F8-C510-47CD-A69E-C601CDB910C2@xxxxxxxxxxxxxxxx
> >> > Mary, I'm sorry if I didn't make the situation clearer before. All 4 users
> >> > are on one machine, i.e. I have defined 4 users via XP on a single PC, so all
> >> > are using the same instance of Publisher and the same instance of the printer
> >> > driver. I can ony surmise that the problem is in relation to the Publisher
> >> > settings for the particular user. The problem is certainly that, somehow, for
> >> > the offending user, 'Tools, Commercial Printing Tools, Color Printing' has
> >> > only black & 75% black colours listed in the 'Colors to be used in
> >> > publication' box regardless of the fact that, on the screen there are mutiple
> >> > colors; this is the same for every publication under that user. For the
> >> > other 3 users, all the colors used in the publication appear. What is
> >> > needed, for the offending user, is somehow to tell Publisher that all the
> >> > colors used in the document need to appear in that box. There seems no way
> >> > of setting that or doing anything with the colors that appear in that box.
> >> > Regards,
> >> > Bill Hunt.
> >> >
> >> >
> >> > "Mary Sauer" wrote:
> >> >
> >> >> Bill, Completely remove the driver from this user's machine and re-install.
> >> >> How to clean up printer drivers
> >> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
> >> >>
> >> >>
> >> >>
> >> >> --
> >> >> Mary Sauer MSFT MVP
> >> >> http://office.microsoft.com/
> >> >> http://msauer.mvps.org/
> >> >> news://msnews.microsoft.com
> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> news:8E167611-B1AF-4D97-A784-1D7B03A8EA1C@xxxxxxxxxxxxxxxx
> >> >> > Mary, many thanks for continuing to make suggestions. I will try them but do
> >> >> > not hold out much hope. I have only one installation of Publisher wihich is
> >> >> > used by all 4 users defined in the operating system. There are absolutely no
> >> >> > problems with Publisher in 3 of the users - everything works fine. So I
> >> >> > can't see 'detect and repair' working, although, as I said, I will try. The
> >> >> > problems occur only with the one user. Even if I were to delete and
> >> >> > re-define the user, the big problem is that all that user's Publisher
> >> >> > documents have this problem in-built, so I really need a way of changing each
> >> >> > document.
> >> >> > Regards,
> >> >> > Bill Hunt.
> >> >> >
> >> >> >
> >> >> > "Mary Sauer" wrote:
> >> >> >
> >> >> >> Some things to try:
> >> >> >>
> >> >> >>
> >> >> >> When you check the commercial tools, do you have a publication open?
> >> >> >> Have you tried a "detect and repair" under help? If your print help screen
> >> >> >> doesn't
> >> >> >> appear then you have other issues.
> >> >> >> Does this happen with every publication? Publisher saves all printer
> >> >> >> information
> >> >> >> with
> >> >> >> every publication. Select another (you can install a generic printer)
> >> >> >> default
> >> >> >> printer
> >> >> >> before opening Publisher, then select the HP when the user goes to print.
> >> >> >>
> >> >> >> Try Tools, options, print tab, tick the "print line by line."
> >> >> >>
> >> >> >> Maybe this software? It was released July 2005.
> >> >> >> Image Zone Express software for photo editing, printing and sharing
> >> >> >> HP Deskjet 970cxi Printer
> >> >> >> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=61818&lang=en&cc=us&softwareitem=oj-31933-2
> >> >> >>
> >> >> >> You might try re-installing the printer driver, it is always better to
> >> >> >> completely
> >> >> >> remove the driver and then re-install.
> >> >> >> How to clean up printer drivers
> >> >> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
> >> >> >>
> >> >> >> CMYK printed colors do not match the screen colors correctly in Publisher
> >> >> >> 2002
> >> >> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;281739
> >> >> >> --
> >> >> >> Mary Sauer MSFT MVP
> >> >> >> http://office.microsoft.com/
> >> >> >> http://msauer.mvps.org/
> >> >> >> news://msnews.microsoft.com
> >> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> news:B5B38763-C4AB-4E82-B3D4-D4A8B2FF98E7@xxxxxxxxxxxxxxxx
> >> >> >> > Mary,
> >> >> >> > Thanks for getting me further - at least I now know where the problem is,
> >> >> >> > but still have no idea as to how to fix it. My version of Publisher does
> >> >> >> > not
> >> >> >> > have the 'Colors' tab or 'Reset' button you speak of. When I click on
> >> >> >> > 'Tools', 'Commercial Printing tools . . .' all I get is a single dialog
> >> >> >> > box
> >> >> >> > with three parts, 'Print all colors as' with a number of options and
> >> >> >> > 'Composite RGB' (ticked for all documents in all users}, 'Selected Spot
> >> >> >> > Colors' with three buttons all greyed out and 'Colors to be used in
> >> >> >> > printing'. This latter part is the problem. In publications under any
> >> >> >> > other
> >> >> >> > user, the colours actually used in the document are shown, whereas every
> >> >> >> > publication in the offending user has only 'Main (Black)' and 'Accent 1
> >> >> >> > (75%
> >> >> >> > tint of black)'. The 'Help' button in this dialog just brings up a blank
> >> >> >> > help screen and there are no other buttons except 'OK' and 'Cancel'; there
> >> >> >> > seems to be no way of changing anything here: do you know where I can make
> >> >> >> > changes? Many thanks!
> >> >> >> > Regards,
> >> >> >> > Bill Hunt.
> >> >> >> >
> >> >> >> >
> >> >> >> > "Mary Sauer" wrote:
> >> >> >> >
> >> >> >> >> Look in the commercial printing dialog. Maybe something was checked that
> >> >> >> >> you
> >> >> >> >> have
> >> >> >> >> overlooked.
> >> >> >> >> Tools, Commercial printing, color printing, colors tab. Click the reset
> >> >> >> >> button.
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Mary Sauer MSFT MVP
> >> >> >> >> http://office.microsoft.com/
> >> >> >> >> http://msauer.mvps.org/
> >> >> >> >> news://msnews.microsoft.com
> >> >> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> >> news:28C361C2-8289-4F9D-9272-1A84D0A5981F@xxxxxxxxxxxxxxxx
> >> >> >> >> > Mary, the site you reference is only applicable if the printer will
> >> >> >> >> > not
> >> >> >> >> > print anything in color. My printer does print in color except when I
> >> >> >> >> > use
> >> >> >> >> > Publisher in one particular user so it is not the printer at fault. If
> >> >> >> >> > I
> >> >> >> >> > make
> >> >> >> >> > a publication containing color in any other user, that will print in
> >> >> >> >> > color.
> >> >> >> >> > Also, I have printed an Excel spread*** with color from the
> >> >> >> >> > "offending"
> >> >> >> >> > user - and that is OK. Surely it must be some setting in Publisher,
> >> >> >> >> > but
> >> >> >> >> > I've
> >> >> >> >> > checked all I can and find no difference from settings in other users.
> >> >> >> >> > Thanks for trying, anyway.
> >> >> >> >> > Regards,
> >> >> >> >> > Bill Hunt.
> >> >> >> >> >
> >> >> >> >> >
> >> >> >> >> > "Mary Sauer" wrote:
> >> >> >> >> >
> >> >> >> >> >> HP Deskjet Printers - The Printer Will Not Print in Color
> >> >> >> >> >> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&lang=en&cc=us&product=61818&dlc=en&docname=bpd09113
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >> --
> >> >> >> >> >> Mary Sauer MSFT MVP
> >> >> >> >> >> http://office.microsoft.com/
> >> >> >> >> >> http://msauer.mvps.org/
> >> >> >> >> >> news://msnews.microsoft.com
> >> >> >> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> >> >> news:86AC8160-A456-4970-A82D-867B998EF92B@xxxxxxxxxxxxxxxx
> >> >> >> >> >> > I'm using Publisher 2002 SP3 on XP Home 5.1.2600 and an HP 970Cxi
> >> >> >> >> >> > color
> >> >> >> >> >> > deskjet. I have 4 users set up in XP. Color documents print in
> >> >> >> >> >> > color
> >> >> >> >> >> > from
> >> >> >> >> >> > all user except one, from which they print greyscale even though the
> >> >> >> >> >> > print
> >> >> >> >> >> > options say color!. For this user, I cannot find a setting/option
> >> >> >> >> >> > that
> >> >> >> >> >> > is
> >> >> >> >> >> > different to any other user. The document also prints in greyscale
> >> >> >> >> >> > from
> >> >> >> >> >> > any
> >> >> >> >> >> > other user! Worse, if I open another user's color document in the
> >> >> >> >> >> > offending
> >> >> >> >> >> > user, it also prints in greyscale! And worst, if I save that
> >> >> >> >> >> > document
> >> >> >> >> >> > back
> >> >> >> >> >> > to another user from the offending user, thereafter the document
> >> >> >> >> >> > will
> >> >> >> >> >> > only
> >> >> >> >> >> > print in greyscale whichever user I print it from!
> >> >> >> >> >> > Regards,
> >> >> >> >> >> > Bill Hunt.
> >> >> >> >> >>
> >> >> >> >> >>
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