Re: Publisher 2002 SP3 colors prints in greyscale only

Bill, I have read almost every document HP has concerning your issue. I am stumped.
Open the printers folder, right-click the printer, click "printing preferences."
There are times the settings here will override the program settings.


--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
"Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:18FD4950-CB9B-46B3-B24E-13944E210C1E@xxxxxxxxxxxxxxxx
> Mary, no, I haven't used mail merge and that is not the problem. 'Color
> Printing' is not greyed out as the link you gave suggests. But I am now even
> more frustrated, a I find that if, when logged into the offending user, I
> print in 'draft' mode, ALL the colors appear as I intended them to. They
> just won't print in 'Normal' or 'Best' mode. Please believe me when I say
> that there are NO problems with publications created and printed under any of
> the other 3 users I have, provided I print the publication in one of those
> users. For publications created under the offending user, even trying to
> print them when logged into another user doesn't work (except in 'draft' mode
> of course!). What is annoying is that I cannot tell Publisher that I want to
> use in printing all the colors I have used in the publication - it simply
> won't let me change anything (even though NOTHING is grayed out).
> --
> Regards,
> Bill Hunt.
>
>
> "Mary Sauer" wrote:
>
>> Bill, Have you used a mail merge in Publisher?
>>
>> The "Color Printing" command is unavailable in Publisher 2003 and in Publisher
>> 2002
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;279385
>>
>> --
>> Mary Sauer MSFT MVP
>> http://office.microsoft.com/
>> http://msauer.mvps.org/
>> news://msnews.microsoft.com
>> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:DB4376F8-C510-47CD-A69E-C601CDB910C2@xxxxxxxxxxxxxxxx
>> > Mary, I'm sorry if I didn't make the situation clearer before. All 4 users
>> > are on one machine, i.e. I have defined 4 users via XP on a single PC, so all
>> > are using the same instance of Publisher and the same instance of the printer
>> > driver. I can ony surmise that the problem is in relation to the Publisher
>> > settings for the particular user. The problem is certainly that, somehow, for
>> > the offending user, 'Tools, Commercial Printing Tools, Color Printing' has
>> > only black & 75% black colours listed in the 'Colors to be used in
>> > publication' box regardless of the fact that, on the screen there are mutiple
>> > colors; this is the same for every publication under that user. For the
>> > other 3 users, all the colors used in the publication appear. What is
>> > needed, for the offending user, is somehow to tell Publisher that all the
>> > colors used in the document need to appear in that box. There seems no way
>> > of setting that or doing anything with the colors that appear in that box.
>> > Regards,
>> > Bill Hunt.
>> >
>> >
>> > "Mary Sauer" wrote:
>> >
>> >> Bill, Completely remove the driver from this user's machine and re-install.
>> >> How to clean up printer drivers
>> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
>> >>
>> >>
>> >>
>> >> --
>> >> Mary Sauer MSFT MVP
>> >> http://office.microsoft.com/
>> >> http://msauer.mvps.org/
>> >> news://msnews.microsoft.com
>> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:8E167611-B1AF-4D97-A784-1D7B03A8EA1C@xxxxxxxxxxxxxxxx
>> >> > Mary, many thanks for continuing to make suggestions. I will try them but do
>> >> > not hold out much hope. I have only one installation of Publisher wihich is
>> >> > used by all 4 users defined in the operating system. There are absolutely no
>> >> > problems with Publisher in 3 of the users - everything works fine. So I
>> >> > can't see 'detect and repair' working, although, as I said, I will try. The
>> >> > problems occur only with the one user. Even if I were to delete and
>> >> > re-define the user, the big problem is that all that user's Publisher
>> >> > documents have this problem in-built, so I really need a way of changing each
>> >> > document.
>> >> > Regards,
>> >> > Bill Hunt.
>> >> >
>> >> >
>> >> > "Mary Sauer" wrote:
>> >> >
>> >> >> Some things to try:
>> >> >>
>> >> >>
>> >> >> When you check the commercial tools, do you have a publication open?
>> >> >> Have you tried a "detect and repair" under help? If your print help screen
>> >> >> doesn't
>> >> >> appear then you have other issues.
>> >> >> Does this happen with every publication? Publisher saves all printer
>> >> >> information
>> >> >> with
>> >> >> every publication. Select another (you can install a generic printer)
>> >> >> default
>> >> >> printer
>> >> >> before opening Publisher, then select the HP when the user goes to print.
>> >> >>
>> >> >> Try Tools, options, print tab, tick the "print line by line."
>> >> >>
>> >> >> Maybe this software? It was released July 2005.
>> >> >> Image Zone Express software for photo editing, printing and sharing
>> >> >> HP Deskjet 970cxi Printer
>> >> >> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=61818&lang=en&cc=us&softwareitem=oj-31933-2
>> >> >>
>> >> >> You might try re-installing the printer driver, it is always better to
>> >> >> completely
>> >> >> remove the driver and then re-install.
>> >> >> How to clean up printer drivers
>> >> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
>> >> >>
>> >> >> CMYK printed colors do not match the screen colors correctly in Publisher
>> >> >> 2002
>> >> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;281739
>> >> >> --
>> >> >> Mary Sauer MSFT MVP
>> >> >> http://office.microsoft.com/
>> >> >> http://msauer.mvps.org/
>> >> >> news://msnews.microsoft.com
>> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> news:B5B38763-C4AB-4E82-B3D4-D4A8B2FF98E7@xxxxxxxxxxxxxxxx
>> >> >> > Mary,
>> >> >> > Thanks for getting me further - at least I now know where the problem is,
>> >> >> > but still have no idea as to how to fix it. My version of Publisher does
>> >> >> > not
>> >> >> > have the 'Colors' tab or 'Reset' button you speak of. When I click on
>> >> >> > 'Tools', 'Commercial Printing tools . . .' all I get is a single dialog
>> >> >> > box
>> >> >> > with three parts, 'Print all colors as' with a number of options and
>> >> >> > 'Composite RGB' (ticked for all documents in all users}, 'Selected Spot
>> >> >> > Colors' with three buttons all greyed out and 'Colors to be used in
>> >> >> > printing'. This latter part is the problem. In publications under any
>> >> >> > other
>> >> >> > user, the colours actually used in the document are shown, whereas every
>> >> >> > publication in the offending user has only 'Main (Black)' and 'Accent 1
>> >> >> > (75%
>> >> >> > tint of black)'. The 'Help' button in this dialog just brings up a blank
>> >> >> > help screen and there are no other buttons except 'OK' and 'Cancel'; there
>> >> >> > seems to be no way of changing anything here: do you know where I can make
>> >> >> > changes? Many thanks!
>> >> >> > Regards,
>> >> >> > Bill Hunt.
>> >> >> >
>> >> >> >
>> >> >> > "Mary Sauer" wrote:
>> >> >> >
>> >> >> >> Look in the commercial printing dialog. Maybe something was checked that
>> >> >> >> you
>> >> >> >> have
>> >> >> >> overlooked.
>> >> >> >> Tools, Commercial printing, color printing, colors tab. Click the reset
>> >> >> >> button.
>> >> >> >>
>> >> >> >> --
>> >> >> >> Mary Sauer MSFT MVP
>> >> >> >> http://office.microsoft.com/
>> >> >> >> http://msauer.mvps.org/
>> >> >> >> news://msnews.microsoft.com
>> >> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> >> news:28C361C2-8289-4F9D-9272-1A84D0A5981F@xxxxxxxxxxxxxxxx
>> >> >> >> > Mary, the site you reference is only applicable if the printer will
>> >> >> >> > not
>> >> >> >> > print anything in color. My printer does print in color except when I
>> >> >> >> > use
>> >> >> >> > Publisher in one particular user so it is not the printer at fault. If
>> >> >> >> > I
>> >> >> >> > make
>> >> >> >> > a publication containing color in any other user, that will print in
>> >> >> >> > color.
>> >> >> >> > Also, I have printed an Excel spread*** with color from the
>> >> >> >> > "offending"
>> >> >> >> > user - and that is OK. Surely it must be some setting in Publisher,
>> >> >> >> > but
>> >> >> >> > I've
>> >> >> >> > checked all I can and find no difference from settings in other users.
>> >> >> >> > Thanks for trying, anyway.
>> >> >> >> > Regards,
>> >> >> >> > Bill Hunt.
>> >> >> >> >
>> >> >> >> >
>> >> >> >> > "Mary Sauer" wrote:
>> >> >> >> >
>> >> >> >> >> HP Deskjet Printers - The Printer Will Not Print in Color
>> >> >> >> >> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&lang=en&cc=us&product=61818&dlc=en&docname=bpd09113
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >> --
>> >> >> >> >> Mary Sauer MSFT MVP
>> >> >> >> >> http://office.microsoft.com/
>> >> >> >> >> http://msauer.mvps.org/
>> >> >> >> >> news://msnews.microsoft.com
>> >> >> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> >> >> news:86AC8160-A456-4970-A82D-867B998EF92B@xxxxxxxxxxxxxxxx
>> >> >> >> >> > I'm using Publisher 2002 SP3 on XP Home 5.1.2600 and an HP 970Cxi
>> >> >> >> >> > color
>> >> >> >> >> > deskjet. I have 4 users set up in XP. Color documents print in
>> >> >> >> >> > color
>> >> >> >> >> > from
>> >> >> >> >> > all user except one, from which they print greyscale even though the
>> >> >> >> >> > print
>> >> >> >> >> > options say color!. For this user, I cannot find a setting/option
>> >> >> >> >> > that
>> >> >> >> >> > is
>> >> >> >> >> > different to any other user. The document also prints in greyscale
>> >> >> >> >> > from
>> >> >> >> >> > any
>> >> >> >> >> > other user! Worse, if I open another user's color document in the
>> >> >> >> >> > offending
>> >> >> >> >> > user, it also prints in greyscale! And worst, if I save that
>> >> >> >> >> > document
>> >> >> >> >> > back
>> >> >> >> >> > to another user from the offending user, thereafter the document
>> >> >> >> >> > will
>> >> >> >> >> > only
>> >> >> >> >> > print in greyscale whichever user I print it from!
>> >> >> >> >> > Regards,
>> >> >> >> >> > Bill Hunt.
>> >> >> >> >>
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