Re: Publisher 2002 SP3 colors prints in greyscale only

Mary, no, I haven't used mail merge and that is not the problem. 'Color
Printing' is not greyed out as the link you gave suggests. But I am now even
more frustrated, a I find that if, when logged into the offending user, I
print in 'draft' mode, ALL the colors appear as I intended them to. They
just won't print in 'Normal' or 'Best' mode. Please believe me when I say
that there are NO problems with publications created and printed under any of
the other 3 users I have, provided I print the publication in one of those
users. For publications created under the offending user, even trying to
print them when logged into another user doesn't work (except in 'draft' mode
of course!). What is annoying is that I cannot tell Publisher that I want to
use in printing all the colors I have used in the publication - it simply
won't let me change anything (even though NOTHING is grayed out).
--
Regards,
Bill Hunt.


"Mary Sauer" wrote:

> Bill, Have you used a mail merge in Publisher?
>
> The "Color Printing" command is unavailable in Publisher 2003 and in Publisher 2002
> http://support.microsoft.com/default.aspx?scid=kb;en-us;279385
>
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:DB4376F8-C510-47CD-A69E-C601CDB910C2@xxxxxxxxxxxxxxxx
> > Mary, I'm sorry if I didn't make the situation clearer before. All 4 users
> > are on one machine, i.e. I have defined 4 users via XP on a single PC, so all
> > are using the same instance of Publisher and the same instance of the printer
> > driver. I can ony surmise that the problem is in relation to the Publisher
> > settings for the particular user. The problem is certainly that, somehow, for
> > the offending user, 'Tools, Commercial Printing Tools, Color Printing' has
> > only black & 75% black colours listed in the 'Colors to be used in
> > publication' box regardless of the fact that, on the screen there are mutiple
> > colors; this is the same for every publication under that user. For the
> > other 3 users, all the colors used in the publication appear. What is
> > needed, for the offending user, is somehow to tell Publisher that all the
> > colors used in the document need to appear in that box. There seems no way
> > of setting that or doing anything with the colors that appear in that box.
> > Regards,
> > Bill Hunt.
> >
> >
> > "Mary Sauer" wrote:
> >
> >> Bill, Completely remove the driver from this user's machine and re-install.
> >> How to clean up printer drivers
> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
> >>
> >>
> >>
> >> --
> >> Mary Sauer MSFT MVP
> >> http://office.microsoft.com/
> >> http://msauer.mvps.org/
> >> news://msnews.microsoft.com
> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:8E167611-B1AF-4D97-A784-1D7B03A8EA1C@xxxxxxxxxxxxxxxx
> >> > Mary, many thanks for continuing to make suggestions. I will try them but do
> >> > not hold out much hope. I have only one installation of Publisher wihich is
> >> > used by all 4 users defined in the operating system. There are absolutely no
> >> > problems with Publisher in 3 of the users - everything works fine. So I
> >> > can't see 'detect and repair' working, although, as I said, I will try. The
> >> > problems occur only with the one user. Even if I were to delete and
> >> > re-define the user, the big problem is that all that user's Publisher
> >> > documents have this problem in-built, so I really need a way of changing each
> >> > document.
> >> > Regards,
> >> > Bill Hunt.
> >> >
> >> >
> >> > "Mary Sauer" wrote:
> >> >
> >> >> Some things to try:
> >> >>
> >> >>
> >> >> When you check the commercial tools, do you have a publication open?
> >> >> Have you tried a "detect and repair" under help? If your print help screen
> >> >> doesn't
> >> >> appear then you have other issues.
> >> >> Does this happen with every publication? Publisher saves all printer
> >> >> information
> >> >> with
> >> >> every publication. Select another (you can install a generic printer) default
> >> >> printer
> >> >> before opening Publisher, then select the HP when the user goes to print.
> >> >>
> >> >> Try Tools, options, print tab, tick the "print line by line."
> >> >>
> >> >> Maybe this software? It was released July 2005.
> >> >> Image Zone Express software for photo editing, printing and sharing
> >> >> HP Deskjet 970cxi Printer
> >> >> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=61818&lang=en&cc=us&softwareitem=oj-31933-2
> >> >>
> >> >> You might try re-installing the printer driver, it is always better to
> >> >> completely
> >> >> remove the driver and then re-install.
> >> >> How to clean up printer drivers
> >> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
> >> >>
> >> >> CMYK printed colors do not match the screen colors correctly in Publisher 2002
> >> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;281739
> >> >> --
> >> >> Mary Sauer MSFT MVP
> >> >> http://office.microsoft.com/
> >> >> http://msauer.mvps.org/
> >> >> news://msnews.microsoft.com
> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> news:B5B38763-C4AB-4E82-B3D4-D4A8B2FF98E7@xxxxxxxxxxxxxxxx
> >> >> > Mary,
> >> >> > Thanks for getting me further - at least I now know where the problem is,
> >> >> > but still have no idea as to how to fix it. My version of Publisher does not
> >> >> > have the 'Colors' tab or 'Reset' button you speak of. When I click on
> >> >> > 'Tools', 'Commercial Printing tools . . .' all I get is a single dialog box
> >> >> > with three parts, 'Print all colors as' with a number of options and
> >> >> > 'Composite RGB' (ticked for all documents in all users}, 'Selected Spot
> >> >> > Colors' with three buttons all greyed out and 'Colors to be used in
> >> >> > printing'. This latter part is the problem. In publications under any other
> >> >> > user, the colours actually used in the document are shown, whereas every
> >> >> > publication in the offending user has only 'Main (Black)' and 'Accent 1 (75%
> >> >> > tint of black)'. The 'Help' button in this dialog just brings up a blank
> >> >> > help screen and there are no other buttons except 'OK' and 'Cancel'; there
> >> >> > seems to be no way of changing anything here: do you know where I can make
> >> >> > changes? Many thanks!
> >> >> > Regards,
> >> >> > Bill Hunt.
> >> >> >
> >> >> >
> >> >> > "Mary Sauer" wrote:
> >> >> >
> >> >> >> Look in the commercial printing dialog. Maybe something was checked that you
> >> >> >> have
> >> >> >> overlooked.
> >> >> >> Tools, Commercial printing, color printing, colors tab. Click the reset
> >> >> >> button.
> >> >> >>
> >> >> >> --
> >> >> >> Mary Sauer MSFT MVP
> >> >> >> http://office.microsoft.com/
> >> >> >> http://msauer.mvps.org/
> >> >> >> news://msnews.microsoft.com
> >> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> news:28C361C2-8289-4F9D-9272-1A84D0A5981F@xxxxxxxxxxxxxxxx
> >> >> >> > Mary, the site you reference is only applicable if the printer will not
> >> >> >> > print anything in color. My printer does print in color except when I use
> >> >> >> > Publisher in one particular user so it is not the printer at fault. If I
> >> >> >> > make
> >> >> >> > a publication containing color in any other user, that will print in
> >> >> >> > color.
> >> >> >> > Also, I have printed an Excel spread*** with color from the "offending"
> >> >> >> > user - and that is OK. Surely it must be some setting in Publisher, but
> >> >> >> > I've
> >> >> >> > checked all I can and find no difference from settings in other users.
> >> >> >> > Thanks for trying, anyway.
> >> >> >> > Regards,
> >> >> >> > Bill Hunt.
> >> >> >> >
> >> >> >> >
> >> >> >> > "Mary Sauer" wrote:
> >> >> >> >
> >> >> >> >> HP Deskjet Printers - The Printer Will Not Print in Color
> >> >> >> >> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&lang=en&cc=us&product=61818&dlc=en&docname=bpd09113
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Mary Sauer MSFT MVP
> >> >> >> >> http://office.microsoft.com/
> >> >> >> >> http://msauer.mvps.org/
> >> >> >> >> news://msnews.microsoft.com
> >> >> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> >> news:86AC8160-A456-4970-A82D-867B998EF92B@xxxxxxxxxxxxxxxx
> >> >> >> >> > I'm using Publisher 2002 SP3 on XP Home 5.1.2600 and an HP 970Cxi color
> >> >> >> >> > deskjet. I have 4 users set up in XP. Color documents print in color
> >> >> >> >> > from
> >> >> >> >> > all user except one, from which they print greyscale even though the
> >> >> >> >> > print
> >> >> >> >> > options say color!. For this user, I cannot find a setting/option that
> >> >> >> >> > is
> >> >> >> >> > different to any other user. The document also prints in greyscale
> >> >> >> >> > from
> >> >> >> >> > any
> >> >> >> >> > other user! Worse, if I open another user's color document in the
> >> >> >> >> > offending
> >> >> >> >> > user, it also prints in greyscale! And worst, if I save that document
> >> >> >> >> > back
> >> >> >> >> > to another user from the offending user, thereafter the document will
> >> >> >> >> > only
> >> >> >> >> > print in greyscale whichever user I print it from!
> >> >> >> >> > Regards,
> >> >> >> >> > Bill Hunt.
> >> >> >> >>
> >> >> >> >>
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