Re: Publisher 2002 SP3 colors prints in greyscale only

Mary, many thanks for continuing to make suggestions. I will try them but do
not hold out much hope. I have only one installation of Publisher wihich is
used by all 4 users defined in the operating system. There are absolutely no
problems with Publisher in 3 of the users - everything works fine. So I
can't see 'detect and repair' working, although, as I said, I will try. The
problems occur only with the one user. Even if I were to delete and
re-define the user, the big problem is that all that user's Publisher
documents have this problem in-built, so I really need a way of changing each
document.
Regards,
Bill Hunt.


"Mary Sauer" wrote:

> Some things to try:
>
>
> When you check the commercial tools, do you have a publication open?
> Have you tried a "detect and repair" under help? If your print help screen doesn't
> appear then you have other issues.
> Does this happen with every publication? Publisher saves all printer information with
> every publication. Select another (you can install a generic printer) default printer
> before opening Publisher, then select the HP when the user goes to print.
>
> Try Tools, options, print tab, tick the "print line by line."
>
> Maybe this software? It was released July 2005.
> Image Zone Express software for photo editing, printing and sharing
> HP Deskjet 970cxi Printer
> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=61818&lang=en&cc=us&softwareitem=oj-31933-2
>
> You might try re-installing the printer driver, it is always better to completely
> remove the driver and then re-install.
> How to clean up printer drivers
> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
>
> CMYK printed colors do not match the screen colors correctly in Publisher 2002
> http://support.microsoft.com/default.aspx?scid=kb;en-us;281739
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:B5B38763-C4AB-4E82-B3D4-D4A8B2FF98E7@xxxxxxxxxxxxxxxx
> > Mary,
> > Thanks for getting me further - at least I now know where the problem is,
> > but still have no idea as to how to fix it. My version of Publisher does not
> > have the 'Colors' tab or 'Reset' button you speak of. When I click on
> > 'Tools', 'Commercial Printing tools . . .' all I get is a single dialog box
> > with three parts, 'Print all colors as' with a number of options and
> > 'Composite RGB' (ticked for all documents in all users}, 'Selected Spot
> > Colors' with three buttons all greyed out and 'Colors to be used in
> > printing'. This latter part is the problem. In publications under any other
> > user, the colours actually used in the document are shown, whereas every
> > publication in the offending user has only 'Main (Black)' and 'Accent 1 (75%
> > tint of black)'. The 'Help' button in this dialog just brings up a blank
> > help screen and there are no other buttons except 'OK' and 'Cancel'; there
> > seems to be no way of changing anything here: do you know where I can make
> > changes? Many thanks!
> > Regards,
> > Bill Hunt.
> >
> >
> > "Mary Sauer" wrote:
> >
> >> Look in the commercial printing dialog. Maybe something was checked that you have
> >> overlooked.
> >> Tools, Commercial printing, color printing, colors tab. Click the reset button.
> >>
> >> --
> >> Mary Sauer MSFT MVP
> >> http://office.microsoft.com/
> >> http://msauer.mvps.org/
> >> news://msnews.microsoft.com
> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:28C361C2-8289-4F9D-9272-1A84D0A5981F@xxxxxxxxxxxxxxxx
> >> > Mary, the site you reference is only applicable if the printer will not
> >> > print anything in color. My printer does print in color except when I use
> >> > Publisher in one particular user so it is not the printer at fault. If I make
> >> > a publication containing color in any other user, that will print in color.
> >> > Also, I have printed an Excel spread*** with color from the "offending"
> >> > user - and that is OK. Surely it must be some setting in Publisher, but I've
> >> > checked all I can and find no difference from settings in other users.
> >> > Thanks for trying, anyway.
> >> > Regards,
> >> > Bill Hunt.
> >> >
> >> >
> >> > "Mary Sauer" wrote:
> >> >
> >> >> HP Deskjet Printers - The Printer Will Not Print in Color
> >> >> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&lang=en&cc=us&product=61818&dlc=en&docname=bpd09113
> >> >>
> >> >>
> >> >> --
> >> >> Mary Sauer MSFT MVP
> >> >> http://office.microsoft.com/
> >> >> http://msauer.mvps.org/
> >> >> news://msnews.microsoft.com
> >> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> news:86AC8160-A456-4970-A82D-867B998EF92B@xxxxxxxxxxxxxxxx
> >> >> > I'm using Publisher 2002 SP3 on XP Home 5.1.2600 and an HP 970Cxi color
> >> >> > deskjet. I have 4 users set up in XP. Color documents print in color from
> >> >> > all user except one, from which they print greyscale even though the print
> >> >> > options say color!. For this user, I cannot find a setting/option that is
> >> >> > different to any other user. The document also prints in greyscale from any
> >> >> > other user! Worse, if I open another user's color document in the offending
> >> >> > user, it also prints in greyscale! And worst, if I save that document back
> >> >> > to another user from the offending user, thereafter the document will only
> >> >> > print in greyscale whichever user I print it from!
> >> >> > Regards,
> >> >> > Bill Hunt.
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
.

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