Re: Publisher 2002 SP3 colors prints in greyscale only

Some things to try:


When you check the commercial tools, do you have a publication open?
Have you tried a "detect and repair" under help? If your print help screen doesn't
appear then you have other issues.
Does this happen with every publication? Publisher saves all printer information with
every publication. Select another (you can install a generic printer) default printer
before opening Publisher, then select the HP when the user goes to print.

Try Tools, options, print tab, tick the "print line by line."

Maybe this software? It was released July 2005.
Image Zone Express software for photo editing, printing and sharing
HP Deskjet 970cxi Printer
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=61818&lang=en&cc=us&softwareitem=oj-31933-2

You might try re-installing the printer driver, it is always better to completely
remove the driver and then re-install.
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

CMYK printed colors do not match the screen colors correctly in Publisher 2002
http://support.microsoft.com/default.aspx?scid=kb;en-us;281739
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
"Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B5B38763-C4AB-4E82-B3D4-D4A8B2FF98E7@xxxxxxxxxxxxxxxx
> Mary,
> Thanks for getting me further - at least I now know where the problem is,
> but still have no idea as to how to fix it. My version of Publisher does not
> have the 'Colors' tab or 'Reset' button you speak of. When I click on
> 'Tools', 'Commercial Printing tools . . .' all I get is a single dialog box
> with three parts, 'Print all colors as' with a number of options and
> 'Composite RGB' (ticked for all documents in all users}, 'Selected Spot
> Colors' with three buttons all greyed out and 'Colors to be used in
> printing'. This latter part is the problem. In publications under any other
> user, the colours actually used in the document are shown, whereas every
> publication in the offending user has only 'Main (Black)' and 'Accent 1 (75%
> tint of black)'. The 'Help' button in this dialog just brings up a blank
> help screen and there are no other buttons except 'OK' and 'Cancel'; there
> seems to be no way of changing anything here: do you know where I can make
> changes? Many thanks!
> Regards,
> Bill Hunt.
>
>
> "Mary Sauer" wrote:
>
>> Look in the commercial printing dialog. Maybe something was checked that you have
>> overlooked.
>> Tools, Commercial printing, color printing, colors tab. Click the reset button.
>>
>> --
>> Mary Sauer MSFT MVP
>> http://office.microsoft.com/
>> http://msauer.mvps.org/
>> news://msnews.microsoft.com
>> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:28C361C2-8289-4F9D-9272-1A84D0A5981F@xxxxxxxxxxxxxxxx
>> > Mary, the site you reference is only applicable if the printer will not
>> > print anything in color. My printer does print in color except when I use
>> > Publisher in one particular user so it is not the printer at fault. If I make
>> > a publication containing color in any other user, that will print in color.
>> > Also, I have printed an Excel spread*** with color from the "offending"
>> > user - and that is OK. Surely it must be some setting in Publisher, but I've
>> > checked all I can and find no difference from settings in other users.
>> > Thanks for trying, anyway.
>> > Regards,
>> > Bill Hunt.
>> >
>> >
>> > "Mary Sauer" wrote:
>> >
>> >> HP Deskjet Printers - The Printer Will Not Print in Color
>> >> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&lang=en&cc=us&product=61818&dlc=en&docname=bpd09113
>> >>
>> >>
>> >> --
>> >> Mary Sauer MSFT MVP
>> >> http://office.microsoft.com/
>> >> http://msauer.mvps.org/
>> >> news://msnews.microsoft.com
>> >> "Bill Hunt" <BillHunt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:86AC8160-A456-4970-A82D-867B998EF92B@xxxxxxxxxxxxxxxx
>> >> > I'm using Publisher 2002 SP3 on XP Home 5.1.2600 and an HP 970Cxi color
>> >> > deskjet. I have 4 users set up in XP. Color documents print in color from
>> >> > all user except one, from which they print greyscale even though the print
>> >> > options say color!. For this user, I cannot find a setting/option that is
>> >> > different to any other user. The document also prints in greyscale from any
>> >> > other user! Worse, if I open another user's color document in the offending
>> >> > user, it also prints in greyscale! And worst, if I save that document back
>> >> > to another user from the offending user, thereafter the document will only
>> >> > print in greyscale whichever user I print it from!
>> >> > Regards,
>> >> > Bill Hunt.
>> >>
>> >>
>> >>
>>
>>
>>


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