Publisher 2002 SP3 colors prints in greyscale only

I'm using Publisher 2002 SP3 on XP Home 5.1.2600 and an HP 970Cxi color
deskjet. I have 4 users set up in XP. Color documents print in color from
all user except one, from which they print greyscale even though the print
options say color!. For this user, I cannot find a setting/option that is
different to any other user. The document also prints in greyscale from any
other user! Worse, if I open another user's color document in the offending
user, it also prints in greyscale! And worst, if I save that document back
to another user from the offending user, thereafter the document will only
print in greyscale whichever user I print it from!
Regards,
Bill Hunt.
.

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