Still can't access Microsoft Office On-line

Mary--I went step by step through every single suggestion you gave me and
nothing worked. I then tried two different restore points and neither of
those worked either. One strange thing that happened--BEFORE I did the
restore points, I looked into Manage Add-Ins. Under "Add-ons that have been
used by Internet Explorer", the "Microsoft Office Template & Media Control
was listed and checkmarked as "enabled". After I did the restore points,
undid them, and then restored the system back to today's date, the Microsoft
Office Template & Media Control is NO LONGER listed at all. In reading the
"Help" section, it said that if your control is NOT listed, the system
administrator has to add it. Can you tell me what that process is? Do you
feel at this point I should hire a professional to come in? I've spent hour
after hour on this problem and I'm no further ahead. I still can't figure
out why it suddenly stopped working when I made NO changes to any settings
prior to the problem. Again, do you think I should hire a professional? Do
you have any other suggestions? Is there any other user group that I should
address this problem with? Thank you for all your help.

"Mary Sauer" wrote:

> To find the cookie, In Internet Explorer, tools, Internet Options, settings button,
> view files, the cookie looks like this:
> cookie: owner/office.microsoft.com
> Also click Objects, you may have to click details in the view menu. Delete any object
> that is unknown.
>
> The Internet zone security levels on your computer must be set to Medium, or if your
> Internet zone security levels are set to High, the Microsoft Office Online Web site
> must be listed on your computer as a trusted site.
> To add the Microsoft Office Online Web site to your list of trusted sites:
> On the Tools menu in Internet Explorer, click Internet Options, and then click the
> Security tab.
> Click the Trusted Sites icon, and then click Sites.
> Clear the Require server verification (https:) for all sites in this zone check box.
> In the Add this Web site to the zone box, type http://office.microsoft.com, and then
> click Add.
> Click OK twice.
>
> If you are running Microsoft Windows® XP with Service Pack 2, it is possible to
> disable or enable ActiveX controls by using the Manage Add-ins command on the Tools
> menu in Internet Explorer.
> The Microsoft Office Template and Media Control may have been disabled. If so, you
> cannot automatically download clip art and media or templates on Office Online, or do
> practice sessions in online training courses on Office Online. To enable the control:
> In Internet Explorer, on the Tools menu, click Manage Add-ons.
> Select Microsoft Office Template and Media Control in the list of controls.
> If you do not see that control listed, click the arrow on the Show box at the top of
> the Manage Add-ons dialog box, and then select Add-ons that have been used by
> Internet Explorer. Then select Microsoft Office Template and Media Control in the
> list of controls.
> Under Settings, click Enable. You may see a message saying that you need to restart
> Internet Explorer for the change to take effect. Click OK, and then click OK again.
>
> Did you compact your Organizer? Open the Organizer from the start button, Microsoft
> Office Tools, once the Organizer is open, tools, compact.
>
> Are you sure you are on-line when you are using Publisher? Open help in Publisher,
> scroll down to "See also" click Online Content Settings.
>
> Look at your firewall settings...
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
> "AustinPAWS" <AustinPAWS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:9ACEAE01-3D0D-4AB0-8402-3566236A97F1@xxxxxxxxxxxxxxxx
> > I'm sorry, Mary--I tried what you told me--NOTHING works. I'm starting to
> > panic as I use the office on-line clipart constantly. The only step I didn't
> > try was deleting the Office cookie because I don't know how to do that. I am
> > not a technical person. In addition to being frozen out of Office on-line
> > clip art, I am not able to engage a hyperlink. I get the same message each
> > time: "Unable to open. Cannot open specified file". I can't understand why
> > everything was working fine a couple of days ago and now everything seems to
> > be locked up. I even found something (I'm not sure how I got there)--but
> > there was some tool I ran to reconfigure Publisher 2003 and that didn't help
> > either. I emptied all my temporary files. Has this happened to anybody
> > else? Is there a connection between the on-line clip art and hyperlinks not
> > working?????
>
>
>
.