Re: Publisher 2003 - won't let me print anything
- From: "Brian Kvalheim [MSFT MVP]" <bkvalheim@xxxxxxxxxxx>
- Date: Wed, 27 Jul 2005 08:35:28 -0500
Can you click on the DETAILS link in the Send Error report dialog box and
give us the details of the error message?
--
Brian Kvalheim
Microsoft Publisher MVP
http://www.publishermvps.com
This posting is provided "AS IS" with no warranties, and
confers no rights.
"Hansenotm" <Hansenotm@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:9B7E5D1E-E535-413C-9B7D-C269B32E4EC9@xxxxxxxxxxxxxxxx
>I tried to do what you suggested. The problem is I can not execute your
> instructions. My laptop is on our wireless network. I do not have the
> printer plugged into my laptop, but into our home pc network. When I try
> to
> get hp to let me update my drivers it does not let me choose the path.
> So,
> it thinks I don't have a printer plugged in. Did I say that so it made
> sense?
>
> The error message I get from Publisher is "Microsoft Office Publisher
> encountered a problem and needs to close...I send off the error message to
> MSC, the file closes and reopens Publisher back to a new document.
>
> My other programs are printing fine. It is late. I will try something new
> tomorrow.
> Thanks,
>
> "Brian Kvalheim [MSFT MVP]" wrote:
>
>> Can you give us the details of your error report?
>>
>> Microsoft Office Publisher 2003 and older are critical about printer
>> drivers. Usually upgrading (or downgrading in some cases) will fix
>> the problems you are encountering.
>>
>> If you have not already done so, you would want to visit the
>> manufacturers website of your printer to download and install the
>> latest printer driver that is available. It's important to note that
>> the CD-Rom that came with your printer will most likely NOT have the
>> most recent driver for your printer.
>>
>> Popular Printer Driver Sites:
>> -----------------------------
>> Canon
>> http://www.usa.canon.com/html/cprSupportDetail.jsp?minisite=10000&a=b&navfrom=DrivD
>>
>> HP
>> http://welcome.hp.com/country/us/eng/support.html
>>
>> Lexmark
>> http://www.lexmark.com/US/support/drivers/index.html
>>
>> Epson
>> http://www.epson.com/cgi-bin/Store/index.jsp
>> and visit the downloads/drivers section
>>
>> Brother
>> http://www.brother.com/E-ftp/info/index.html
>> -----------------------------
>>
>> Search for the printer driver that represents the make and model that you
>> are using and download that driver. I would make sure you select "Save"
>> when prompted for download, not "Run". Typically many save to My
>> Documents.
>> Do not install or run the setup.
>>
>> Go to Start > Settings > Printers and right click on your current printer
>> and choose delete from the menu that appears. If prompted to remove all
>> files, choose yes. Then restart your computer.
>>
>> Once your computer restarts, go to the folder where your new printer
>> driver
>> was downloaded and double click the file to extract the printer driver.
>> This should prompt you through the setup routine for the new driver. If
>> your computer "detects new hardware" upon restart, it's ok to hit cancel
>> on that dialog. Go ahead and continue your setup routine of your newly
>> downloaded printer driver.
>>
>> If the file that you downloaded is not an executable, but only a file
>> that is *.inf, then you will need to follow these steps:
>>
>> 1. Go to Start >Settings > Printers
>> 2. Choose "Add Printer"
>> 3. Choose Next
>> 4. Select "Local Printer" then click Next
>> 5. At the next dialog box choose "Have Disk"
>> 6. Browse to the location of your newly downloaded *.inf file
>> 7. Follow the remaining prompts (you may have to insert your Windows CD)
>> 8. I would recommend restarting your computer at this point.
>>
>> Now try a new print from Publisher.
>>
>> This should fix your troubles. If not, either contact your printer
>> manufacturer directly and inform them of the problem you have
>> experienced.
>> They might request that you try an older printer driver.
>>
>> --
>> Brian Kvalheim
>> Microsoft Publisher MVP
>> http://www.publishermvps.com
>>
>> This posting is provided "AS IS" with no warranties, and
>> confers no rights.
>> "Hansenotm" <Hansenotm@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:C832E24D-CD7A-4778-8C4A-8A9898DBC3AA@xxxxxxxxxxxxxxxx
>> > Created new document today. Every time I try to print the software
>> > kicks
>> > me
>> > out and says Publisher has an error - do I want to send report. I have
>> > tried
>> > creating a new document and it won't let me print directly from
>> > Publisher.
>> > I've not had this problem before. (Yes, I rebooted (several times) and
>> > checked for updates.)
>> >
>> > I have an hp laptop with an hp printer. I've been using this since
>> > January
>> > with no problem.
>> >
>> > I was able to trick it into printing by going through Windows Explorer
>> > and
>> > right clicking it and using that menu to print. However, even though
>> > it
>> > printed, it opened and closed Publisher with the error message AGAIN.
>> > Help!
>>
>>
>>
.
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