Re: Publisher 2003 - won't let me print anything
- From: Hansenotm <Hansenotm@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 26 Jul 2005 20:45:06 -0700
I tried to do what you suggested. The problem is I can not execute your
instructions. My laptop is on our wireless network. I do not have the
printer plugged into my laptop, but into our home pc network. When I try to
get hp to let me update my drivers it does not let me choose the path. So,
it thinks I don't have a printer plugged in. Did I say that so it made sense?
The error message I get from Publisher is "Microsoft Office Publisher
encountered a problem and needs to close...I send off the error message to
MSC, the file closes and reopens Publisher back to a new document.
My other programs are printing fine. It is late. I will try something new
tomorrow.
Thanks,
"Brian Kvalheim [MSFT MVP]" wrote:
> Can you give us the details of your error report?
>
> Microsoft Office Publisher 2003 and older are critical about printer
> drivers. Usually upgrading (or downgrading in some cases) will fix
> the problems you are encountering.
>
> If you have not already done so, you would want to visit the
> manufacturers website of your printer to download and install the
> latest printer driver that is available. It's important to note that
> the CD-Rom that came with your printer will most likely NOT have the
> most recent driver for your printer.
>
> Popular Printer Driver Sites:
> -----------------------------
> Canon
> http://www.usa.canon.com/html/cprSupportDetail.jsp?minisite=10000&a=b&navfrom=DrivD
>
> HP
> http://welcome.hp.com/country/us/eng/support.html
>
> Lexmark
> http://www.lexmark.com/US/support/drivers/index.html
>
> Epson
> http://www.epson.com/cgi-bin/Store/index.jsp
> and visit the downloads/drivers section
>
> Brother
> http://www.brother.com/E-ftp/info/index.html
> -----------------------------
>
> Search for the printer driver that represents the make and model that you
> are using and download that driver. I would make sure you select "Save"
> when prompted for download, not "Run". Typically many save to My Documents.
> Do not install or run the setup.
>
> Go to Start > Settings > Printers and right click on your current printer
> and choose delete from the menu that appears. If prompted to remove all
> files, choose yes. Then restart your computer.
>
> Once your computer restarts, go to the folder where your new printer driver
> was downloaded and double click the file to extract the printer driver.
> This should prompt you through the setup routine for the new driver. If
> your computer "detects new hardware" upon restart, it's ok to hit cancel
> on that dialog. Go ahead and continue your setup routine of your newly
> downloaded printer driver.
>
> If the file that you downloaded is not an executable, but only a file
> that is *.inf, then you will need to follow these steps:
>
> 1. Go to Start >Settings > Printers
> 2. Choose "Add Printer"
> 3. Choose Next
> 4. Select "Local Printer" then click Next
> 5. At the next dialog box choose "Have Disk"
> 6. Browse to the location of your newly downloaded *.inf file
> 7. Follow the remaining prompts (you may have to insert your Windows CD)
> 8. I would recommend restarting your computer at this point.
>
> Now try a new print from Publisher.
>
> This should fix your troubles. If not, either contact your printer
> manufacturer directly and inform them of the problem you have experienced.
> They might request that you try an older printer driver.
>
> --
> Brian Kvalheim
> Microsoft Publisher MVP
> http://www.publishermvps.com
>
> This posting is provided "AS IS" with no warranties, and
> confers no rights.
> "Hansenotm" <Hansenotm@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:C832E24D-CD7A-4778-8C4A-8A9898DBC3AA@xxxxxxxxxxxxxxxx
> > Created new document today. Every time I try to print the software kicks
> > me
> > out and says Publisher has an error - do I want to send report. I have
> > tried
> > creating a new document and it won't let me print directly from Publisher.
> > I've not had this problem before. (Yes, I rebooted (several times) and
> > checked for updates.)
> >
> > I have an hp laptop with an hp printer. I've been using this since
> > January
> > with no problem.
> >
> > I was able to trick it into printing by going through Windows Explorer and
> > right clicking it and using that menu to print. However, even though it
> > printed, it opened and closed Publisher with the error message AGAIN.
> > Help!
>
>
>
.
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