Re: Computer crashes with Publisher
From: Mary Sauer (gsauer_at_mycolumbus.rr.com)
Date: 01/29/05
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Date: Sat, 29 Jan 2005 04:10:28 -0500
Linda,
All the support documents suggested will help. Put your computer into safe mode and
open Publisher, when your computer is in safe mode the drivers do not load. If
Publisher runs okay, then update the video driver. If the video driver is integrated
you can upgrade that too. If you have an IT person helping you, ask him/her.
Read this Knowledge Base article:
How to troubleshoot video problems in Publisher 2002
http://support.microsoft.com/default.aspx?scid=kb;en-us;323786
It has network information.
This is not a MIcrosoft issue, this is an issue you can solve by reading the articles
suggested.
-- Mary Sauer MS MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Linda K" <LindaK@discussions.microsoft.com> wrote in message news:1C31FD70-6A79-4A50-94D9-31ED53CA19ED@microsoft.com... >I work for a school board and use all the office programs. My worse problems > began after I started using Publisher on a regular basis. I design brochures > and newsletters. Also, I research the Web for material that I can use in > relation to our programs and clipart that best represents my topic. Since I > have installed 2002, I have a problem getting my clipart from my own computer > program, so I must seek other options. I tried to solve that problem in your > newsgroup but was didn't happen. Cleaning out the computer was not the > answer. Microsoft Corp must address this problem for a better resolution. > > I am working on and have many windows open and minimized at one time. Our > school system logo takes up lots of space, expecially when it is on all my > publishing documents saved on my computer. If I need a better multitasked > machine, then I need to know what to ask for. My job requirements will > justify a more powerful computer if that will fix the problem. I need to > know what to ask for, if that is the solution. I don't need to request > another computer if that won't fix the problem. Other employees doing > similiar duties, do not have these same problems and my computer appears to > be stable based on the diagnostics. I did not mention that I am also on a > server, networked with the system. Would that be a factor? > > > > "DavidF" wrote: > >> You just don't get it do you? I'm done... >> >> DavidF >> >> "JoAnn Paules" <jl_amerson@hotmail.com> wrote in message >> news:5bmdnZMMa7emU2fcRVn-oA@suscom.com... >> > The OP asked about upgrading to XP. All I did was say that my mom is >> running >> > XP Pro on a Celeron with 196. In her case, her hard disk started to fail >> and >> > I had an extra one that wasn't being used. I also had an unused copy of >> XP. >> > I could have reloaded 98 but I know that more and more software requires >> XP. >> > She doesn't do anything more than surf the net, play Solitaire, and make a >> > few greeting cards. >> > >> > Would I dump a lot of money in a 633 Celeron? Nope. I'm running a P3-550 >> > with XP Pro with 384. I have all of the programs I need for now. I have >> > Office 2000, Office 2003, and Photoshop Elements. I also have a few >> simpler >> > games so I'm really set for a while. I don't even like to buy software for >> > this system. Seems kind of ridiculous knowing that it's about as maxed out >> > as it's going to get reasonable. Unless someone wanted to give me a better >> > graphics card, the case is NOT coming off of my system again. >> > >> > Mary's suggested upgrading the video driver twice. (If I had to venture a >> > guess, the OP has integrated graphics - yuck!) I suggested a little more >> > RAM - she could find another 128 for a decent price and I'll stand my >> ground >> > that it certainly won't hurt her system. >> > >> > -- >> > JoAnn Paules >> > MVP Microsoft [Publisher] >> > >> > >> > >> > "DavidF" <Nope@nospam.com> wrote in message >> > news:%23E9p05YBFHA.904@TK2MSFTNGP12.phx.gbl... >> > > JoAnn, Please explain to me why after you just got through telling her >> > > that >> > > she has barely enough RAM to run Pub 2002 on Win98, why would you >> suggest >> > > that she has enough RAM for XP. It may run, but certainly not well. It >> > > seems >> > > to me that spending money on upgrading to XP and adding RAM would be >> > > better >> > > spent on a new computer...IF that was a last resort. >> > > >> > > I also don't understand why aren't you supporting Mary Sauer's suggested >> > > steps at resolving the issues including the recommendation to reinstall >> or >> > > update the video driver instead of going out and spending money and >> > > probably >> > > not fixing her problem. What does the fact that the computer went into >> > > safe >> > > mode when it crashed tell you? And if that doesn't fix the problem, >> aren't >> > > there a lot of other things to check such as patches, printer drivers, >> > > NAV, >> > > etc. etc. before suggesting or supporting wasting her money? >> > > >> > > DavidF >> > > >> > > "JoAnn Paules" <jl_amerson@hotmail.com> wrote in message >> > > news:Q4udnTbMtKFXMmfcRVn-2g@suscom.com... >> > >> I just put XP Pro on my mom's system. She has a 433 Celeron with 196 MB >> > > RAM. >> > >> It will run on yours. >> > >> >> > >> I'm curious what the dickens you have running in the background that's >> > >> sucking up all of your resources. What all is in your System tray? Is >> > >> this >> > >> your work system or home? >> > >> >> > >> -- >> > >> JoAnn Paules >> > >> MVP Microsoft [Publisher] >> > >> >> > >> >> > >> >> > >> "Linda K" <LindaK@discussions.microsoft.com> wrote in message >> > >> news:82CFD728-7A04-4790-8F2B-0266916B507F@microsoft.com... >> > >> >I have already ran Spy Sweeper, emptyed Internet cache and deleted >> > > graphic >> > >> > files. When trying to open a publisher document, a screen comes up >> and >> > >> > tells >> > >> > me Publisher incountered a problem last time and do I want to open in >> > > the >> > >> > Safe Mode. I say yes and it crashes. When I try to defrag, it >> freezes >> > > up >> > >> > at >> > >> > 10% complete everytime, then it crashes. Our tech department also >> > > cleaned >> > >> > it >> > >> > up yesterday. Today I have more of the same problems. I ran PC >> Doctor >> > >> > and >> > >> > it said all my tests passed. >> > >> > >> > >> > Could it be that I do not have enough ram? Would installing Windows >> XP >> > >> > help? >> > >> > >> > >> > I have an IBM 633 mhz Celeron, with Win 98 SE, 127 MB, System >> Resources >> > >> > 43%, >> > >> > User Resources 52% and Office 2002. Do I need a more powerful >> computer >> > >> > period? >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > Linda K" wrote: >> > >> > >> > >> >> I need some information as why my computer crashes when I use >> > >> >> Microsoft >> > >> >> Publisher 2002. I have Windows 98, 128 ram. I collect a lot of >> > > clipart >> > >> >> from >> > >> >> the internet and save it in a word document for further use. This >> is >> > >> >> a >> > >> >> continious problem and would like some knowledge if it is a computer >> > >> >> hardware >> > >> >> or shoftware problem and how to fix it. How can I find out if >> > >> >> everything I >> > >> >> have is compatible. >> > >> >> > >> >> > > >> > > >> > >> > >> >> >>
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