Re: Computer crashes with Publisher

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From: DavidF (Nope_at_nospam.com)
Date: 01/28/05 

Date: Fri, 28 Jan 2005 15:09:28 -0800

JoAnn, Please explain to me why after you just got through telling her that
she has barely enough RAM to run Pub 2002 on Win98, why would you suggest
that she has enough RAM for XP. It may run, but certainly not well. It seems
to me that spending money on upgrading to XP and adding RAM would be better
spent on a new computer...IF that was a last resort.

I also don't understand why aren't you supporting Mary Sauer's suggested
steps at resolving the issues including the recommendation to reinstall or
update the video driver instead of going out and spending money and probably
not fixing her problem. What does the fact that the computer went into safe
mode when it crashed tell you? And if that doesn't fix the problem, aren't
there a lot of other things to check such as patches, printer drivers, NAV,
etc. etc. before suggesting or supporting wasting her money?

DavidF

"JoAnn Paules" <jl_amerson@hotmail.com> wrote in message
news:Q4udnTbMtKFXMmfcRVn-2g@suscom.com...
> I just put XP Pro on my mom's system. She has a 433 Celeron with 196 MB
RAM.
> It will run on yours.
>
> I'm curious what the dickens you have running in the background that's
> sucking up all of your resources. What all is in your System tray? Is this
> your work system or home?
>
> --
> JoAnn Paules
> MVP Microsoft [Publisher]
>
>
>
> "Linda K" <LindaK@discussions.microsoft.com> wrote in message
> news:82CFD728-7A04-4790-8F2B-0266916B507F@microsoft.com...
> >I have already ran Spy Sweeper, emptyed Internet cache and deleted
graphic
> > files. When trying to open a publisher document, a screen comes up and
> > tells
> > me Publisher incountered a problem last time and do I want to open in
the
> > Safe Mode. I say yes and it crashes. When I try to defrag, it freezes
up
> > at
> > 10% complete everytime, then it crashes. Our tech department also
cleaned
> > it
> > up yesterday. Today I have more of the same problems. I ran PC Doctor
> > and
> > it said all my tests passed.
> >
> > Could it be that I do not have enough ram? Would installing Windows XP
> > help?
> >
> > I have an IBM 633 mhz Celeron, with Win 98 SE, 127 MB, System Resources
> > 43%,
> > User Resources 52% and Office 2002. Do I need a more powerful computer
> > period?
> >
> >
> >
> >
> >
> > Linda K" wrote:
> >
> >> I need some information as why my computer crashes when I use Microsoft
> >> Publisher 2002. I have Windows 98, 128 ram. I collect a lot of
clipart
> >> from
> >> the internet and save it in a word document for further use. This is a
> >> continious problem and would like some knowledge if it is a computer
> >> hardware
> >> or shoftware problem and how to fix it. How can I find out if
> >> everything I
> >> have is compatible.
>
>

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