Re: Updating Link Causes Freeze

anonymous_at_discussions.microsoft.com
Date: 04/13/04 

Date: Tue, 13 Apr 2004 16:29:04 -0700

Hi Mary - Thank you for your lead - I checked out the web
site, but found the Service Patch 3 mentioned as a fix
for this trouble was already installed (a couple of days
ago) - the problem remains. Linda

>-----Original Message-----
>It is an Excel error...This article addresses PowerPoint
and CiceroUIWndFrame but it
>could be your solution too.
>
>You Receive Error Messages When You Delete Multiple
Columns from a Graph
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;323613
>--
>Mary Sauer MS MVP
>http://office.microsoft.com/clipart/default.aspx
>http://office.microsoft.com/
>http://www.mvps.org/msauer/
>news://msnews.microsoft.com
>"Linda" <linda.mcnaught@sympatico.ca> wrote in message
>news:1796801c4219c$f77ac710$a001280a@phx.gbl...
>> Hi Brian - thank you for your suggestion. Even though I
>> get neither of those error messages (I don't get any
>> message at all, except that excel encountered...and had
>> to shut down..), I disabled script blocking, and
disabled
>> office plug in - and rebooted. It made no difference.
>> I'm using norton 2003, windows xp, office xp standard
and
>> office publisher 2003. Automatic updates have always
>> worked fine in the past, but I think a ms office update
>> was the last thing added to my pc before this started
>> happening.
>> One thing might make sense to you - after having these
>> troubles, I usually restart my pc, and this file
>> generally comes up saying it has stopped working and is
>> closing "CiceroUIWndFrame" - might that indicate a
source
>> of the trouble?
>> I checked out your web site - looks like it will be a
>> valuable resource. Thanks. Linda
>>
>> >-----Original Message-----
>> >Hi Linda (linda.mcnaught@sympatico.ca),
>> >in the newsgroups
>> >you posted:
>> >||| Yes, I use Norton Antivirus. The link is to a file
>> on the hard
>> >||| drive.
>> >
>> >What happens if you disable the Norton Office Plug-in,
>> disable script
>> >blocking and disable norton in general.
>> >
>> >The following FAQ addresses a few known issues
related to
>> >Microsoft Publisher and Norton Antivirus.
>> >
>> >If you are unable to open Publisher files because of
one
>> of the
>> >following errors:
>> >
>> >"Publisher cannot open files from a different version"
>> >"Publisher cannot open the file"
>> >
>> >This issue occurs if Norton AntiVirus 2000 through
2003
>> >is installed on your computer. When Publisher 2002
opens
>> a
>> >publication from an earlier version of Publisher, the
>> program tries
>> >to convert the earlier publication into a Publisher
2002
>> file. As
>> >part of this process, Publisher 2002 validates all the
>> OLE objects
>> >in the publication. However, Norton AntiVirus 2002 and
>> Norton
>> >AntiVirus 2003 prevent Publisher from communicating
with
>> the
>> >OLE32 Server to update the OLE objects.
>> >
>> >Nortons script blocking will actually break a
Microsoft
>> Publisher
>> >file rendering it unopenable. If the following steps
do
>> not work
>> >for you, more than likely the file will need to be
>> resent to you
>> >by the original sender. But before they do that, they
>> would need
>> >to disable the script blocking and Office Plug-In and
>> resave the
>> >file with a new name.
>> >
>> >The following are resolutions that address most of the
>> above issues:
>> >
>> >1. Disable NAV Script Blocking
>> >
>> >Norton Antivirus 2002/2003:
>> > 1. Start NAV.
>> > 2. Click Options. If a menu appears when you click
>> Options,
>> > then click NortonAntiVirus. The Norton AntiVirus
Options
>> > dialog box appears.
>> > 3. Click Script Blocking.
>> > 4. Uncheck Enable Script Blocking (recommended).
>> > 5. Click OK.
>> > 6. Restart the computer if prompted to do so.
>> >
>> >Norton Antivirus 2001
>> > 1. Start Norton AntiVirus.
>> > 2. Click Options. If a menu appears when you click
>> Options,
>> > then click Norton AntiVirus. The Options for Norton
>> AntiVirus
>> > dialog box appears.
>> > 3. Click Script Blocking.
>> > 4. Uncheck "Enable Script Blocking (recommended)."
>> > 5. Click OK.
>> >
>> >------------------------------------------------------ 

---
>> ------------
>> >2. Also disable the Office Plug-In
>> >
>> >Norton AntiVirus 2002/2003
>> >
>> >Disable the plug-in for Office 2000 or Office XP:
>> >
>> >1. Start NAV. If NAV is part of Norton SystemWorks 
(NSW)
>> or Norton
>> >Internet Security (NIS), then start NSW or NIS, and 
then
>> select
>> >Norton AntiVirus.
>> >2. Click Options, and then click Miscellaneous.
>> >3. In the "How to keep Microsoft Office documents
>> protected" section,
>> >uncheck Enable Office plug-in.
>> >4. Click OK, and then exit NAV.
>> >------------------------------------------------------
---
>> ------------
>> >Norton AntiVirus 2001
>> >
>> >Disable the plug-in for Office 2000:
>> >
>> >1. Start NAV. If NAV is part of Norton SystemWorks 
(NSW)
>> or Norton
>> >Internet Security (NIS), then start NSW or NIS, and 
then
>> select Norton
>> >AntiVirus.
>> >2. Click Options, and then click General.
>> >3. In the "Microsoft Office 2000 plug-in" section,
>> uncheck Enable
>> >plug-in.
>> >4. Click OK, and then exit NAV.
>> >------------------------------------------------------
---
>> ------------
>> >Norton Antivirus 2000
>> >
>> >Disable the plug-in for Office 2000:
>> >
>> >1. Click Start, and then click Run. The Run dialog box
>> appears.
>> >2. Type the command, including the quotes, for your
>> operating system
>> >and software, and then press Enter.
>> >
>> >Windows 95/98 with Norton AntiVirus installed:
>> >
>> >"C:\Windows\System\Regsvr32" -U "C:\Program 
Files\Norton
>> >AntiVirus\OfficeAV.dll"
>> >
>> >Windows 95/98 with SystemWorks installed:
>> >
>> >"C:\Windows\System\Regsvr32" -U "C:\Program 
Files\Norton
>> SystemWorks\Norton
>> >AntiVirus\OfficeAV.dll"
>> >
>> >Windows NT/2000 with Norton AntiVirus installed:
>> >
>> >"C:\Winnt\System32\Regsvr32" -U "C:\Program
>> Files\Navnt\OfficeAV.dll"
>> >
>> >
>> >If the command is successful, then you will see the
>> following message:
>> >
>> >"DllUnregisterServer in C:\Program Files\Norton
>> AntiVirus\OfficeAV.dll
>> >succeeded."
>> >
>> >As a final plug, I recommend you download and utilize
>> AVG Antivirus by
>> >Grisoft: http://www.grisoft.com for free. (Pro version
>> is not free)
>> >
>> >Post back if you have any further questions. Feel free
>> to visit my website
>> >at http://www.mvps.org/publisher for some great
>> information.
>> >
>> >
>> >
>> >-- 
>> >Brian Kvalheim
>> >Microsoft Publisher MVP
>> >http://www.mvps.org/publisher
>> >
>> >This posting is provided "AS IS" with no warranties, 
and
>> >confers no rights.
>> >
>> >
>> >.
>> >
>
>
>.
>

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