RE: Project 2k3 Mail Issue

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Hi Cleffer,

Is the person whose name shows up twice the Project manager as well as a
resource? If you look at the check boxes for the send mail, it automatically
sends to both the Project manager (as defined in Tools > Options, General
tab) and to any resource assigned. So, if the creator of the file (PM) is
also a resource, his/her name will appear twice in the To: line.

I've just tested with a GAL and even though the address is Last Name, First
name in the GAL after asking to confirm it does work.

I have had the most reliable results however, when copying the actual email
address (someone@xxxxxxxxxx) into the email address field in the Resource
sheet.

I hope this helps.

Julie

"Cleffer" wrote:

Project 2003, SP3. Outlook 2003, SP3

I have a customer who is attempting to contact people assigned to projects
locally through Outlook 2003 using a Global Address List (GAL.)

We currently have a few Resources set up but are running into problems when
attempting a File-->Send To-->Mail Recipient (As A Schedule Note) in Project.

After permission is granted for Project to access Outlook, one of two things
occurs:

1. The user's name appears twice on the To: dialog of the e-mail.
2. The user's name does not resolve correctly from the GAL. Everything past
the comma is ommitted. For example Doe, John H resolves to John H in the To:
dialog of the e-mail.

Resource addresses that are configured manually with the actual e-mail
address outside the GAL work fine. E-mail address configured manually inside
the GAL resolve to the user's GAL name and repeat issue two above.

I have tried several e-mail configurations in the resource area, however no
matter how I configure it (with commas, without commas, last name first,
first name first) the address will not resolve with the GAL when sending.

- Is there a way to stop the name from appearing twice in the To: dialog?
- Is there a way to get Project to recognize the GAL when attempting to send
a task?

Thanks for your help!


.

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