Re: Project isn't showing project data; just a white pane. Any id

Ok Starship...are you ready for this? I'm betting you have the new IE7 Beta
Preview on your machine...don't you? I'm betting that everyone that has this
issue has the IE7 Beta on their machine. The IE7 Beta is the problem.
Something about the graphic rendering engine in IE7 is playing havoc with
Project 2002 and 2003...at a minimum.

IS ANYONE AT MICROSOFT LISTENING OR TAKING NOTES ON THIS?

Here is a log of what I did to isolate the problem.

I wiped my laptop and started over from bare metal. I installed the
following software in the order listed, starting at the bottom. The top of
the list is the last thing installed:

Apple QuickTime 7
Windows Genuine Advantage Notification (KB905474)
Microsoft GDI+ Detection Tool (KB873374)
Project 2002 Service Pack 1
EVERY single critical patch on the Microsoft Update site (I have a
list of what order I installed them in, if you want it).
Symantec Anti-Virus, version 10.0 & current virus definitions
Windows Update Tool
Windows XP, SP2
Project 2002 Professional, Enterprise edition
Office 2003 Professional
Windows XP Professional

I installed one application/patch at a time and rebooted in between each
one. Before installing the next application/patch, I tested it to make sure
that Project still worked. When I was done with this list of patches,
everything still worked!

Yesterday, I was on my desktop machine that was having the same issue. In
Windows Explorer, I noticed that all the icons for my project files in my
backup directory had changed to an icon that I didn't recognize. I thought,
"Nah...the solution can't be that simple...can it?"

So I went to the Tools / Folder Options... and clicked the File Types tab.
I scrolled down to the listing for MPP files, and sure enough, there was
something else in the association. I opened the entry, changed the
associated program back to MS Project 2002 and closed it. As soon as I
opened Project and tried to open a project...it popped right up!

Since I was still not having an issue on the newly installed laptop, I
started comparing what was installed on the laptop prior to wiping it. The
only thing that was not installed was IE7 Beta. So I downloaded and
installed it, rebooted the machine and opened Project. Sure enough, as soon
as I attempted to open a project file from the server or anywhere else, I got
the blank white window! As soon as I uninstalled/rolled back IE7 and
restarted, Project worked just fine again.

Hope that helps you and anyone else having this problem.
--
~The Captain!


"StarshipCC" wrote:

Captain, your problem seems to be almost exactly the same that I'm having.
Project was working fine, then it began having this problem. I suspect
you're correct that an XP patch is causing the problem. Just not sure how to
figure which one. This is my business system, so I really can't afford to
lose anything on the system, but I may end up having to
reformat/reinstall/etc/etc/etc to get past the problem.

Would be nice if someone from Microsoft would help us out and tell us which
patch to dump to correct the problem.

Best of luck to you.

StarshipCC
.

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