Re: Pocket Informant


"Alex Kac" <alexkac@xxxxxxxxx> wrote in message
news:1136230289.396251.225860@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Hi Alan, Dave, and all . Actually - we do send newsletters to
> registered customers regularly.
>
> We send out newsletters once about every 2-3 months. It takes about 3-4
> weeks to email all of our customers. If you've never gotten an email it
> may be due to one of two reasons. One is that your spam filter may be
> blocking it. If you're using Yahoo for example then don't expect to get
> notices. They block our newsletters. The second reason is that you may
> have turned off your desire for getting a newsletter. Check
> http://webis.net/mailprefs for that. Or perhaps your registered email
> address is wrong in our database.
>
> We also try to group our newsletters when we have multiple
> announcements instead of just. Part of that is we are very sensitive to
> SPAM and we don't want to get to where our customers feel like we're
> spamming. Finally, we usually wait about 2-3 weeks after a product
> release to send a newsletter because the newsletters tend to drive such
> a tremendous amount of traffic that we don't want to compound that with
> the news stories on all the major Pocket PC sites.
>
> And then there is that - we always post new releases on all the news
> sites so that if you frequent those you'll get that information as
> well.
>
> In fact, we're about to send a newsletter in the next week.
>
> If you are not getting newsletters you may want to visit our support
> and have them check up on your account in our database. If its there -
> then its most likely your provider blocking the email as SPAM. Not much
> we can do about that.
>
> Finally, a lot of folks we read about prefer to switch to PI from
> Agenda Fusion due to the better performance, better UI, more frequent
> updates, and better support. Of course that's all subjective, but of
> course I did want to mention that :)
>

I get your ads for new software versions where you want money, but not the
upgrade notification. It kind of shows that you do have my email address,
and I haven't changed my email address for several years. This is not the
first time this has happened- I got one notification after asking in the
past then it stopped again. No, you are not in a spam trap.

I have not heard of these issues with Agenda Fusion. Of course that is also
subjective, as are the reports that it is faster than PI and that those
users *do* get update notifications without additional prompting or excuses
about spam traps. And I haven't heard of support issues about them.

It seems I am expected to re-register for your messages after receipt of
one. Shame you are letting down what is otherwise a good program for the
sake of a little support.


.

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