Re: Update 2 on WM5 HP Support


"Atreju" <someone@xxxxxxxxxxxxxxxxxx> wrote in message
news:j5joq194qmrlc2jhqmdruvt185ga5c1ah6@xxxxxxxxxx
> On Fri, 23 Dec 2005 11:19:54 -0500, "Arrow" <arrow201@xxxxxxxxxxx>
> wrote:
>
>>
>>OMG ....this all started with your initial rant on Dec 20
>>re: "... I explained all the lockup/battery drain/CF detect/ et
>>al problems that my hx2490 has been experiencing...."
>>
>>If you did some research you would find:
>>a) this problem is not specific to HP devices
>
> Nobody claimed it was. So what has that got to do with anything? I am
> simply addressing a customer service problem with HP. Maybe others are
> better, maybe they're not. I don't know, and at the moment don't care
> either.

ok....the service rep i talked to knew about the problem, the work around,
and that they were waiting for a fix from MS for a proper fix ....maybe
i talked to rep who actually had a unit and knew what was going on :P

>>b) there is a workaround until Microsoft comes up with a
>>patch (i say MS because it is a generic problem across manufacturers)
>
> First of all, the problems are many more than just the one you
> indicate.
> Second, it doesn't matter if every single PDA manufacturer in the
> world is having the same problem, they are all individually obligated
> toward their customers who purchase their product. I didn't buy the
> ipaq from Microsoft, I bought it from HP. There's no pointing fingers.
> Third: The "workaround" you indicate is only a solution to one of many
> problems, and in addition to that, it shouldn't be necessary to "work
> around" anything.
>
....i guess depending on what's apps you r running on your unit, ...that
was the only problem (so far) i've had with my unit (hx2795) ..all else
is working ok...is certainly difficult to troubleshoot the unit with
everyone
running their own environment.......obvious statement, i know :P
....agreed the activesync fix is just a workaround and the HP rep mentioned
that to me until they get a proper fix from MS

> Bottom line: MS was very deceptive and irresponsible to release this
> OS WAY before it was ready, and all the manufacturers who rushed to
> sell it are facing lots of customer complaints. In all three parties
> involved (MS, manufacturer, customer) - the customer is the one who is
> least responsible for the problems, being not at all responsible, and
> the customer is the guinea pig here.
>
yep...agree as well .....that's MS for you...they usually get it right
around the 3rd or 4th
service pack......then they bring out the latest great "new" OS and the
cycle starts all over
again ...monopolies....ugh~~~~~~~~~~~ ...and good OS or not, all
manufacturers
rush it out the door to be the first one with an available product~~~~ yep,
it's
us holding the bag~~~~~~~


.

Relevant Pages

  • Re: What is the maximal length of usernames on Solaris?
    ... >Because you seem to argue that a supplier like Microsoft ... discussing the wants of the customer. ... >> the reason manufacturers are making phone with these capabilities is ... back in the 1980ies MS-DOS was easily the most loathed OS. ...
    (comp.sys.sun.admin)
  • Re: who gets the higher quality parts?
    ... Having worked for several component suppliers, including ones that supply Apple, Dell, & HP, as well as on the other side of the fence for board manufacturers, let me assure you that the largest buyers do not automatically get the best parts. ... We'd often shake our heads in disbelief that they would pay 3x-4x the price for a part that performed an identical function to the non-custom part that was manufactured in enormous quantities and sold to every PC manufacturer. ... For disk drives he says that the customer specs the acceptable defect rate, as part of the price negotiation process. ...
    (comp.sys.mac.advocacy)
  • Re: Cree 40-60lm/W LEDs in the wild?
    ... but our customer can do chocie if they want the XLamps from ... median number in their advertising, yet the customer has no guarantee ... manufacturers not use much smaller bins so that customers have a ... difference between base-up and base-down performance. ...
    (sci.engr.lighting)
  • Re: Warrant on custom built computers
    ... If you break the seals of the case, then you fall back on SOGA, in the event of a fault developing. ... under the SOGA the onus is on the customer to prove the fault ... If the seals are intact it makes the manufacturers claim that the ... damage would be disproportionately expensive and I can't see it happening. ...
    (uk.legal)