Re: Update on WM5 HP Support
- From: "Arrow" <arrow201@xxxxxxxxxxx>
- Date: Wed, 21 Dec 2005 11:50:55 -0500
i too have contacted HP and pointed them to the forum on their site of the
battery/drain/memory card/activesync
problems people are having. They are well aware of the problem. The problem
is ActiveSync running up
(off-peak time?) with a SD/CF card in the slot. Basically the workaround as
posted on forums,
to create a dummy server in Activesync on the PocketPC and remove the
schedule times (set to manual),
then delete the dummy server (the schedule time set to manual will remain)
....as strange as it sounds, this will fix the battery drain problem....i did
this over a week ago and the
problem has disappeared from my unit (hx2795). HP told me that this problem
exists with other
manufacturers as well, and because of this, they said it's a Microsoft
problem with ActiveSync and
are waiting for a fix from them.
"Clinton Fitch, Clinton Fitch (Dot) Com!"
<management@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:%238H$lVdBGHA.2912@xxxxxxxxxxxxxxxxxxxxxxx
> Atreju,
>
> Interesting.... That is exactly the opposite that Dell told me on this.
>
> The CF/SD high drain rate is something that I have experienced as well on
> my x50v upgraded to WM5.0. In discussing this with their support, they
> are aware of the issue and expect a fix soon - from Dell, not Microsoft.
>
> Regards,
>
> --
> Clinton Fitch
> Principle / Senior Editor
> Clinton Fitch (Dot) Com!
> http://www.clintonfitch.com
> Your Home for Windows Mobile Pocket PC and Smartphone Views & Reviews
>
> A Pocket PC Magazine "Best Site"
>
> "Atreju" <someone@xxxxxxxxxxxxxxxxxx> wrote in message
> news:8gggq1pn49t1ef9spaau04hj9omoaij0ff@xxxxxxxxxx
>>I have been in contact with HP tech support supervisor. I explained
>> all the lockup/battery drain/CF detect/ et al problems that my hx2490
>> has been experiencing. HP's tech support has already on numerous
>> occasions, during past tech support calls, acknowledged that these
>> problems are due to WM5 and that they have no way to fix them, nor do
>> they have any ETA on any fixes from Micro$oft.
>>
>> At this point, I demanded either full purchase-price refund, or a
>> trade-in where I would pay any incremental cost to a different unit,
>> if applicable.
>>
>> They have been very patient and have worked with me to resolve this
>> situation (perhaps because I am an HP authorized reseller, even though
>> I didn't buy this through distribution).
>>
>> As of now, they have sent this to Customer Relations who will call me
>> back. The status is a request to replace my 2490 with a new 2410,
>> which is basically the same unit but with PPC 2003 SE. Actually I
>> think it has _slightly_ more memory but otherwise it is the same.
>>
>> Based on my past experiences in such dire situations (I can tell you
>> about several Vectras that died one week after purchase, and HP didn't
>> have any replacement parts available, thus didn't want to honor the
>> warranties), I think I will probably get what I am asking for, as it
>> is not an unreasonable concession. I will keep everyone posted. I
>> think it is important to fight for what you believe you are entitled
>> to, and not take being ripped off sitting down.
>>
>> Parenthetically, does anyone have any particular info to suggest to me
>> about the 2410, visa vi compared to the 2490? If there's something
>> inferior aside from the OS (arguably SUPerior, actually), I would like
>> to know about it so I can request something else. Based on my research
>> though, it is basically the same hardware and features.
>>
>> Good day to all, I will follow up as soon as there's more news.
>>
>> -Atreju
>>
>>
>> ---Atreju---
>
>
.
- References:
- Update on WM5 HP Support
- From: Atreju
- Re: Update on WM5 HP Support
- From: Clinton Fitch, Clinton Fitch \(Dot\) Com!
- Update on WM5 HP Support
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