Re: Dell Axim X30 owners views

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Richard Wessels (rorw_at_msn.com)
Date: 07/29/04 

Date: Thu, 29 Jul 2004 06:41:43 -0400

I was also a big fan of Dell, but much like Gateway, they seem to have
forgotten what made them such a good company to begin with. Exporting well
paying American jobs and sacrificing customer and technical support is not
the way to get people to buy and use your products.

Now, in an effort to satisfy their corporate customers they are moving some
support back to the US, but that is only for corporate customers. Joe
Schmoo will still be directed to call centers in India.

I can understand the use of call centers in other countries to localize
support for that region. What I can not stand is the use of call centers in
India just to cut costs. When those costs are not really passed on to the
customer from what I can see.

But then this is just me rambling on... It would take a lot more then a
lone voice to change this sort of behavior.

Rick Wessels

"JD" <news@news.com> wrote in message
news:uNZNc.1720$9Y6.1499@newsread1.news.pas.earthlink.net...
> I just received my X30 this afternoon and I'm seriously considering
mailing
> it back before I even open it after the ripping out of hair day I had
> dealing with their suck-ass customer service department.
>
> I will never buy another Dell product, regardless of its ratings.
>
>
> "Eric Schultz" <GoogleMe@canada.com> wrote in message
> news:opsbvg4lbzdus87k@lmlericschu2.vmobile-corp.com...
> > On Wed, 28 Jul 2004 15:20:48 GMT, KingStew <reply@newsgroup.please>
wrote:
> >
> > > Can owners of these comment on thier views please, mainly build
quality,
> > > what is the case made from?
> >
> > Good afternoon...
> >
> > i bought an x3i in february after a lot of research and indecision. the
> > axims are, imho, the best value for the money. the higher the model of
> > axim the more value you're getting for your money.
> >
> > problem is the value ends with the hardware. on pain of ripping your
hair
> > out and banging your head against the wall never call or e-mail tech
> > support. windows mobile 2003 has minor issues, there are some
> > work-arounds available but no one official will admit they exist. i
don't
> > know about wm2003se, but check if the x30 comes with se or original. if
> > it comes with original you may not be able to upgrade. this month's
> > mobile pc magazine had some info about who's offering upgrades and who
> > isn't. i think dell was listed as "still considering their options."
> >
> > if i had to do it again i'd definitely give hp and toshiba more credit.
> > although i heard dell is moving some tech support back to north america
> > (edmonton, ab i believe), so things might improve.
> >
> > --
> > Using Opera's revolutionary e-mail client: http://www.opera.com/m2/
>
>

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