Re: 4150 and yellow screens
From: Tedd Riggs (T_Riggs_at_msn.cöm)
Date: 05/04/04
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Date: Tue, 4 May 2004 09:38:22 -0700
Spammy,
When HP says "repair" on a new unit, that really means "if its a easy,
well known, cost effective fix, then we will fix it, if its not, then we
will replace it" Was told that by a supervisor of the tech group and it
makes sense as they want to keep replacement/repair costs low.
First time I called, that is what they said about the "repair", I told
them that was not acceptable to me for a brand new unit and reminded them
about all the class action suits that were filed against HP with the Jornada
5XX series not having the correct resolution to them and threw in for good
measure that this is almost a daily post on this board about the units and
yellow screens and to me its a bad batch or design flaw (HP gets very touchy
if you mention "design flaws" <g> ) So I was put on hold for about 30
seconds and got a manager on the phone asking for my address so they could
send out a prepaid UPS mailer. Model returned was not my original (checked
serial numbers).
So..as Nike (the shoe company) would say, "Just say NO"
Try that approach and see if it works, if they refuse you can always
push it harder and ask for their fax number so you can make a formal legal
complaint or.....If repair is the only option, then take it. HP repair is
usually excellent and fast and in your case would probably just mean they
put a new display on it as there is really not to much to debug. The screen
either works or it doesn't.
Buying Online it really depends on who you got it from. If its
MobilePlanet, Staples, OfficeMax, Office Depot or Amazon they will almost
always take it back. Others are hard to say.
Hope that helps a little.
Tedd
-- Tedd Riggs PDA Square Content Developer www.pdasquare.com Redmond, WA "spammy" <me@privacy.net> wrote in message news:c78bqa$pg6g$1@ID-111190.news.uni-berlin.de... > tedd, > > just called HP, and they said that the best they would do is a repair and > not a replacement. is that what they did with you? im not sure if id like > my > brand new ipaq "repaired" - but then if it means a good screen it should > be > worth it. > > the retailer as i mentioned is online, and reckons that if i ask them for > a > replacement ill get a unit from the same batch anyway (and so with a > yellow > tint). they think i should go with the HP repair (although i guess they > would). > > what do you guys think? would you go for a repair (its less than a week > old) > or replacement that may probably give me a unit just as yellow? maybe i > should try one replacement, and if that doesnt work out, get to HP? > > Spammy. > > "Tedd Riggs" <T_Riggs@msn.cöm> wrote in message > news:%23VSriLUMEHA.3292@TK2MSFTNGP11.phx.gbl... >> Spammy, >> If your local retailer will work with you and let you try a few out, >> then that's the way to go as you can tell right off if its better or not. >> Going to HP means you could end up trading a few before you find one that > is >> good as I do not think that HP looks at the replacement before they send > one >> out. I ended up going to HP as my vendor only had 3-4 and all looked like >> mine or worse. Its a lot easier to get a good feel for it if you can hold >> your old one up at the same time as a new one and look at it. Actually my >> dealer laid all 4 out flat on a table and we both bent down to almost our >> knees and stood up watching the displays. That made it simple to pick the >> good from the bad. >> >> -- >> Tedd Riggs >> PDA Square Content Developer >> www.pdasquare.com >> Redmond, WA >> >> >> >> "spammy" <me@privacy.net> wrote in message >> news:c74s5q$i2t9i$1@ID-111190.news.uni-berlin.de... >> > Tedd, >> > >> > great reply - thanks for the help. so i take it that you advise me to > get >> > into contact with HP then? rather than the retailer? >> > >> > good to hear that you got your problem sorted! >> > >> > spammy >> > >> > -- >> > GamerTag: spams >> > Sponsor me for the Flora London Marathon! >> > Visit http://www.justgiving.com/shak to pledge/donate! >> > "Tedd Riggs" <T_Riggs@msn.cöm> wrote in message >> > news:Ott8XXFMEHA.1484@tk2msftngp13.phx.gbl... >> >> Spammy, >> >> I thought that maybe the yellow-beige tint issue had gone away as >> >> I >> > have >> >> not heard about it for about 6 weeks and in looking at the new ones at >> >> the >> >> stores, have not seen it except for a tiny amount of beige tinting if > you >> >> tilt the bottom up. The problem is the backlighting and not the screen > as >> >> they work fine outside with no backlight. >> >> On my 4355 I had to go thru 3 of them to get a good one. The >> >> dealer >> > took >> >> the first one back but the replacement was almost as bad, we went thru >> >> all >> > 9 >> >> he had in stock and same issue. Next one was sent to HP and the > returned >> > one >> >> was much better and I was going to keep it until I saw a friends that > had >> >> almost no tint at all. So..one more time back to HP and now finally > have >> > one >> >> that hardly has a tint. It seems like there are several bad batches > out >> >> there as the second one from HP had a very new serial number, but the >> > third >> >> one has a older number, but works perfectly. >> >> I have found that HP returns for bad screens is a no questions > asked >> >> fast return. I think because HP got so much bad coverage on the > Journada >> >> PDA's and the claim that they were 64K color screens when they were > only >> > 16K >> >> has made HP very touchy about screen issues. I have heard no problems > on >> > US >> >> or Europe returns, only some on Australian/New Zealand returns and >> >> that >> > was >> >> fixed after the bad ones were sent to the US. >> >> >> >> -- >> >> Tedd Riggs >> >> PDA Square Content Developer >> >> www.pdasquare.com >> >> Redmond, WA >> >> >> >> >> >> >> >> "spammy" <me@privacy.net> wrote in message >> >> news:c72dj6$hliqn$1@ID-111190.news.uni-berlin.de... >> >> > hi all. >> >> > >> >> > sorry for bringing this up again (im sure a few of you are bored of >> >> > this >> >> > by >> >> > now), but i just wanted to get an update on the situation (ive been >> >> > following groups and google) but now that i actually have one - >> >> > terribly >> >> > yellow screen an all - i was wondering what my options were. >> >> > >> >> > are any of you happy with your 4150's screen? if so, were you lucky >> > first >> >> > off or did you get a replacement? from the retailer or HP directly? > or >> >> > dont >> >> > you actually beleive there was an issue at all? can we tell by >> >> > serial/batch >> >> > numbers which have the better screens? are the latest ones fixed >> >> > (cos >> > mine >> >> > is a few days old and isnt!). >> >> > >> >> > again apologies for brining this up again, but the yellow really > makes >> > the >> >> > unit unusable. >> >> > >> >> > Spammy >> >> > >> >> > >> >> >> > >> > >> > >
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