Re: e-mail trouble with "In-box"

From: Adrian (dragomir_a_at_hotmail.com)
Date: 03/23/04 

Date: Mon, 22 Mar 2004 19:06:24 -0800

You may try connecting your device through ActiveSync's pass-through and use
some kind of network monitoring programs such as netmon to see the exchange
between Inbox and your POP/SMTP servers. It might give you an idea as to
what's going on, it may also help your ISP support person diagnose the
problem.

Adrian

"Retdean" <steiner_richard@hotmail.com> wrote in message
news:eghVc2CEEHA.3404@TK2MSFTNGP10.phx.gbl...
> Although I have posted this request before and received a couple of
> suggestions my problem still exists.
>
> I am trying to connect my iPAQ h2215 "in-box" to my ISP directly. The
> problem involves sending and receiving e-mail using the POP3 and SMTP
> settings. I insert the e-mail codes, provided by my dial-up ISP into my
> iPAQ account along with the proper telephone number and password, but that
> doesn't work. I am trying to use the same ISP and codes on both my PC
and
> my PDA. I am successfully connected to the dial-up ISP with my iPAQ using
a
> Flash Card Modem at the time the problem occurs. This is not a sync
> problem. I don't want to sync e-mail from my PDA to a computer. I want
the
> h2215 (ppc 2003) to send and receive e-mail in a stand alone situation
using
> "in-box"--no desktop PC involved.
>
> I tap the SEND button in the "in-box" composition window and the
connection
> to my ISP e-mail account fails. When I tap the SEND button the iPAQ
> attempts to connect to my POP3/SMTP service, but it fails and I am asked
to
> restate my user name and password. I do that and I am asked for my user
> name and password again and again. I know the user name and password are
> correct.
>
> I also know that I am successfully connected to my ISP because I can surf
> the Net through the Internet Explorer program on my iPAQ. I can even send
> and receive e-mail using Hotmail. It is the Pocket PC "in-box" e-mail
> feature that is not working. I am pretty sure the problem is with setting
> up the account on my iPAQ.
>
> I need to know if there is something that can be done in setting up the
iPAQ
> e-mail account in order solve my problem. I have checked and double
checked
> the ISP addresses and settings and can only assume that I am missing
> something in how the iPAQ "lin-box" e-mail account is set up. The iPAQ
> h2215 has Bluetooth on board, but I don't use it and believe I have it
> turned off. Could Bluetooth settings be involved in some way? I suppose
> not.
>
> Is there a box in the Pocket PC e-mail account set-up procedure that I
need
> to check or un-check? I think I have tried all of the obvious
combinations.
> I have contacted the support people at my ISP and they have no solutions.
> Hewlett Packard spent hours with me on their chat type support service and
> that didn't help at all. Microsoft won't talk to me unless I pay them. I
> am really stumped.
>
> I am going on a trip soon and want to use my iPAQ e-mail feature while I
am
> away. I would be very thankful to receive some help with my problem.
>
>