Re: Ipaq 5915 Wireless Network Connection (FAILURE)

I got a phone call from Belkin today. Their level 3 support is going to
take another shot at settings. I'm not very encouraged by their interest.
I had to go around Tech Support to customer service to get to level 3
support. (Calling them tomorrow when I have more time).

Belkins stance is; "If you have five different devices connecting to the
router, then the Ipaq has a software problem". They feel that if the Belkin
router is assigning the Ipaq an IP address, then it's done it's job, just as
it does it's job with all other devices that are assigned and IP address by
the router.

I've had no trouble with Belkin at all. I use my PCMCIA N card in hotels
from NY to LA, ATL to SEA never a problem. I have a Belkin "G" USB adapter
on this PC 150 feet from the router. The router is in my office, which is
an out-building. I'd sure hate to buy another router as there are people
with Ipaq WIFI problems that own routers from every manufacturer of routers
on this planet.

I've been using HP handheld devices since the first version of CE. I really
think HP made a very big marketing mistake when the put WIFI handhelds on
the market. Not being sure what reseller margin is on these devices, I'd
estimate that HP is making a profit of about $50 maybe $100 per unit.
Hardly worth the effort. I won't buy HP product again... simply for the way
they have treated me or ignored me.

The Belkin router just had a firmware update installed last week. I suspect
the programmers have moved on to something else.

I'll have some time, (hopefully) tomorrow to "play" with the Ipaq WIFI
settings and will be in touch with Belkin level 3 support. I'll share my
findings. Hopefully I can bring this to something other than... HP and
Belkin pointing their fingers at one another.

I'm the one that's paying the price... not them.

Tnx

"David Hettel" <dah618@xxxxxxxxxxx>
Well I've been a long time iPAQ customer, Netgear has been a real problem.
The problem IMHO is windows XP and other flavors of windows compensate or
permit things that break the rules. So in my honest opinion hardware
manufactures write programs that work with windows XP and not necessarily
work with the standards or rules. Pocket PCs simply don't have the
computing
power of a PC. So they play by the rules, and expect the things they
connect
to to do so as well. I had one of the first Belkin pre N routers and pre
N
Cardbus cards. It was not reliable in my Sony PictureBook, it kept
dropping
the connection. I returned it. Tried another one about 6 months later, and
had a different set of problems. I have some other wireless router around
here. I've got two from two different makers that always seem to connect,
to
anything. Including most iPAQ from the 39xx to the hx4705. I've seen these
same iPAQ fail to connect to Netgear, in fact there is an old Netgear
wireless router that almost always needs to be put in static mode to
connect
to a Pocket PC. Most of the time in a few months the wireless router
manufacture will come out with a new firmware and it will then work. I
believe once I also needed to update the iPAQ rom on one device to get it
to
connect to the new firmware on a Linksys router. Almost always it's a
router
firmware upgrade that makes it work.

--
David Hettel

Please post any reply as a follow-up message in the news group for
everyone
to see. I'm sorry, but I don't answer questions addressed directly to me
in
E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

DISCLAIMER: This posting is provided "AS IS" with no warranty of any kind,
either expressed or implied, made in relation to the accuracy, reliability
or content of this post. The author shall not be liable for any direct,
indirect, incidental or consequential damages arising out of the use of,
or
inability to use, information or opinions expressed in this post and
confers
no rights.



"F. Golightly" <nomail@xxxxxxxxx> wrote in message
news:2KSdnVoPmLe1OwHYnZ2dnUVZ_rXinZ2d@xxxxxxxxxxxxxx
OK... I'm going to try the manual settings tomorrow late afternoon.
I've
about had it for the day and will be busy most of tomorrow. When you
say
the IP address do you mean a IP address within the range of the router
settings?

It sure seems like the router is doing it's thing OK. I ran into
another
Ipaq owner with the exact same problem on the hp.com forums and his
router
was a Linksys. There seems to be a fair share of Ipaq customers with
the
WIFI connection problems.

"David Hettel" <dah618@xxxxxxxxxxx>

VxUtil is going to give you the IP address, subnet mask, default
gateway.
A
few other things. It has the potential to show if your getting the IP
address, if there is a configuration error on the PocketPC. Truthfully
I
don't see it helping at this point. However you can dock as a guest and
install the program, you don't need to create a partnership with the
PC.

You've got a Belkin Pre N router, like B and G, N is suppose to be an
option
on your router. The links I gave you show that the Belkin has problems
when
in N mode.

Yes you'll need to set (manually configure an IP address for the
Belkin,
and
then turn off the DHCP Server of the Belkin not the DHCP client. )
you'll
need to manually enter the IP address for each computer as well as the
DNS
IP address, and the Default Gateway IP address and subnet mask.

--
David Hettel

Please post any reply as a follow-up message in the news group for
everyone
to see. I'm sorry, but I don't answer questions addressed directly to
me
in
E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

DISCLAIMER: This posting is provided "AS IS" with no warranty of any
kind,
either expressed or implied, made in relation to the accuracy,
reliability
or content of this post. The author shall not be liable for any direct,
indirect, incidental or consequential damages arising out of the use
of,
or
inability to use, information or opinions expressed in this post and
confers
no rights.



"F. Golightly" <nomail@xxxxxxxxx> wrote in message
news:A7GdnXPGwLV_CAHYnZ2dnUVZ_ompnZ2d@xxxxxxxxxxxxxx
HP provided a lot of misinformation and most everyone there has an
attitude.
I did have an interesting experience with Belkin today. After about
three
(3) hours on hold and trying to get connected to level three support,
only
to keep being disconnect or hung-up on, the guy on the phone tells
me.
"You're connected to India, you need to be connected to Mexico.
There's
no
third level support in India." So he gives me the Mexico number.

Boy has the world changed.

I've thought all along that the DHCP process was suspect but thought
the
Ipaq was struggling with receiving from the router.

No key, all security for the moment is off.

If I config. manually with the device do I turn off DHCP? And what
about
the other four devices (computers) that are accessing the network?

I've not linked this PCC to my computer as I have another PCC linked
already
and didn't want to commingle the two devices. Is vxUtil going to be
worth
the effort?

Tnx

"Sven" <sejohannsen@xxxxxxxxxxx>
I expect you won't get much help out of either manufacturer, but I
can
offer
that some early PPCs did have issues with the DHCP process with
early
Linksys routers, even though the routers worked on everything else.
A
firmware upgrade on the router fixed it. Just a comment to indicate
it
could
still be the AP/router, even though everything seems right. Don't
know
how
the current HPs are set up, but can you find a place to type in the
IPs,
device, subnet mask, gateway? Clearly the device isn't picking up
the
right
addreses via DHCP. That could be due to the key not being right, or
the
DHCP
exchange not working.

Take a look at vxUtil and vxIPConfig at
http://www.cam.com/windowsce.html
both free. They might give some insight as to what is getting hosed
up.

--
Sven
MVP - Mobile Devices
"F. Golightly" <nomail@xxxxxxxxx> wrote in message
news:-uOdnV49orVRiwbYnZ2dnUVZ_oqmnZ2d@xxxxxxxxxxxxxx
A Belkin Pre N router is a b/g router with MIMO. There is no N
mode
and
I'm
not sure there will be one until it's actually accepted my
whatever
global
body is responsible for modes.

I've configured the router with security and firewall disabled,
reset
then
all I got was a failure to connect. It doesn't matter how the
software
for
the router is set. All the combinations I've tried have produced
a
failure
to connect. Although the Ipaq software says... "Your Connected".
I'm
not.
The little Icon goes from Gray to Yellow to Green. But it really
isn't
communicating with the router as evidenced by the odd HP IP
address
in
place
of the correct IP address.

As far as the Belkin router having problems. I had no problems at
all
and
have used my home/office network for around a year. All devices
connect
and
use the router with no problems. Laptops, PC's, yadda, yadda,
yadda.
The
*only* device that won't connect is the Ipaq. (Thus the reason
Belkin
points the finger at HP).

As far as it being a WEP failing... it seems to me that WEP is
working
for
the Ipaq and all other devices.

I wish I could come up with a cause/effect but I just can't. I
checked
on
the HP support forms, where there are lots of people with the same
problem
and there is seldom a solution. I think the only solution on the
HP
support
site was a owner that changed the 26 character key to end in
anything
but
"0" and it worked for him.

Appreciate your help David. I requested a Return Authorization
this
evening
so I've got another day or so to try and figure this Ipaq WIFI
nonsense
out.


"David Hettel" <dah618@xxxxxxxxxxx>
OK tell me how you have the Belkin pre-N router configured. As I
understand
it, if the Belkin is configured to run at "N" rates it does not
support
WEP/WAP. What you're telling me suggest that the wep is failing.
I'm
seeing
lots of reports of problems with the Belkin here is just one




http://forum.snappymultimedia.com/phpBB2/viewtopic.php?p=1066&sid=c8b60b3c14274ee57aa2b479f21b17b5
and

http://www.cnet.com.au/wireless/routers/0,239028899,240002800-3,00.htm

--
David Hettel

Please post any reply as a follow-up message in the news group
for
everyone
to see. I'm sorry, but I don't answer questions addressed
directly
to
me
in
E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

DISCLAIMER: This posting is provided "AS IS" with no warranty of
any
kind,
either expressed or implied, made in relation to the accuracy,
reliability
or content of this post. The author shall not be liable for any
direct,
indirect, incidental or consequential damages arising out of the
use
of,
or
inability to use, information or opinions expressed in this post
and
confers
no rights.



"F. Golightly" <nomail@xxxxxxxxx> wrote in message
news:65WdnZcxvoG8UQfYnZ2dnUVZ_uSgnZ2d@xxxxxxxxxxxxxx
David,
(And anyone else that has this WIFI connection problem)

The "key" is the WEP key, 26 characters. When connecting
"automatically"
the connection via the "LAN Configuration" page on the Ipaq
5915
shows
that the Ipaq is connected at 54 Mbs with a 100% signal
strength.
The
IP
address is incorrect and it is listed as 169.254.249.130, which
I've
been
told by HP phone support that that IP address is known to them
and
used
when there is trouble communicating between devices. (This
occurs
when
I'm "Using a Server Assigned Address).

Note the MAC address is correct the IP address is not.

I'm connecting via my Moto Cable modem, using Comcast to my
Belkin
Pre
N
"b/g" router. At this point HP will do nothing and Belkin has
done
nothing. I'm not sure what to do.

On the HP "Support Sites" the Ipaq 5915 seems to have endless
connection
issue. You might visit hp.com and check out the "Support" and
"Ipaq
5915"
WIFI problems by the many users of that form. Thru all my
wasted
time
I've yet to find a solution. Some Ipaq 5915 owners will have
some
luck
if
they take off security and then add it back in but that doesn't
work
for
me.

I'm no networking expert but I've been around PC's and
electronic
devices
for three (3) decades. From Pong to my first laptop, (1984
8088
LCD
Toshiba T1000). The good old days. This is not my first
PocketPC,
it's
my third *but* it's the only one that I haven't been able to
troubleshoot
to a successful conclusion.

I'd be glad to try and help with getting this thing connected.
I'm
still
waiting to hear from Belkin. For some odd reason HP will do
nothing
to
help this long time loyal HP customer. I've written to the BOD
of
HP
and
to their advertising dept. If it were my company I'd recall
the
thing
as
it sure seems like customers are not going to be able to
resolve
the
WIFI
conflicts by tapping in characters, over and over again.

Tnx



If I config a static connection, the IP address will be
correct.
"David Hettel" <dah618@xxxxxxxxxxx>
You said you enter the key, is this your password, or is it
the
hex
form
of it, and how many values does it have?

What is the value listed for the IP address, and the Gateway
address?

Tell me about your Internet connection is it | Broadband | to
|
Belkin
wireless router or something else, say dialup to PC to
wireless
router

--
David Hettel

Please post any reply as a follow-up message in the news group
for
everyone
to see. I'm sorry, but I don't answer questions addressed
directly
to
me
in
E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

DISCLAIMER: This posting is provided "AS IS" with no warranty
of
any
kind,
either expressed or implied, made in relation to the accuracy,
reliability
or content of this post. The author shall not be liable for
any
direct,
indirect, incidental or consequential damages arising out of
the
use
of,
or
inability to use, information or opinions expressed in this
post
and
confers
no rights.



"F. Golightly" <nomail@xxxxxxxxx> wrote in message
news:78KdnXdmrIslrg7YnZ2dnUVZ_smonZ2d@xxxxxxxxxxxxxx
I give up. I don't think anyone will be able to troubleshoot
this
"conflict". Having just got off the phone with both HP and
Belkin
they've both reached the conclusion that each other is to
blame.
(Three
calls to each and three emails to support, many hours of
hassle).

The iPAQ when set to "assign IP" assigns an odd IP Address, I
suspect
that's an iPAQ issue that they are becoming aware of. (It
can't
connect
to the Belkin network and assign the correct IP so it assigns
a
"dummy"
IP. The Belkin router may be at fault but first level tech
support
can't figure out what to do. They've bumped it to second
level
support
but I don't think they'll be able to resolve the conflict.

Between the two of them you'd think they'd be able to figure
out
the
problem... but ...I suspect it goes beyond tapping in fields
and
is
perhaps a bit more internal. I really think the iPaq 5915 is
a
nice
little machine but I have the feeling it was rushed to market
and
has
more than it's share of bugs.

The sad thing is I just purchased a Belkin Travel router...
and
I
get
this feeling that it won't work with the iPaq either. All
this
conflict
is at my cost in terms of time and money. HP and Belkin
exec
officers
I'm sure realized multi million dollar Christmas bonuses.

fini


"F. Golightly" <nomail@xxxxxxxxxx>
Spoke with Belkin and they informed me that it was an HP
config
issue.
So
it's a standoff... HP says it's Belkins problem and Belkin
says
it's
HPs
problem.

What Belkin identified is;

1. HP IPAQ reports, (reported) the wrong IP Address

I've reconfig'd the IPAQ 5915 to Belkin suggested settings
for
IP
address,
Sub Mask, Default Gateway, Preferred DNS Server and
Alternate
DNS
server.

So... I'm now connected at 100% Quality/Speed. And I can
use
IE
but
it
can't find any web sites, nor can I use IMAP accounts.
Noting
can
me
found. It just says "Connecting" when trying to access my
email
provider.
I get an error for IE that tell me to retype the URL.

As far as the connection is; Belkin was "right on", as I
find
they
usually
are. So I'm back to HP and HP was really very "nasty" in
regards
to
offering help. It was pretty much "go pound sand". Ahhh...
So
back
to
HP.

If anyone has a clue on why I can not connect perfectly...
but
can
use
the
Internet, that would help greatly and end my two day config
saga.

Tnx

And... I hope this digital madness may help someone else
that
has
a
config
issue with an Ipaq 5915.

"F. Golightly" <nomail@xxxxxxxxx>
Accessing with;

1. XPSP2 Laptop with Belkin Pre N PCMCIA Card
2. ME PC with Belkin G USB Adapter

Host = XPSP2 PC

As I'm sitting hear typing this I turned on my IPaq 5915
and
my
network
showed and there was an attempt to connect. I didn't type
in
the
"Key"
fast
enough so I went to IPAQ WIRELESS, THEN THE WLAN TAB, THEN
ADVANCED,
THEN
WLAN SETTINGS. Under CONFIG is my network and I try to
connect
and
the
Ipaq
will not. I am then asked for the "Key" as the "Key" was
incorrect.
Actually none was entered the first time.

Everything appears to be functioning properly.
SSID = Listed
BSSID = Listed
Channel = Listed Correctly
Strength = Listed
MAC = Listed
IP Address = Listed

Icon in MENU BAR show connection.

I then try to connect with IE and get; Cannot connect with
current
connection settings. To change your setting tap on
SETTINGS.
That
brings
me back to "MY WORK NETWORK" and NAME = My VPN and Server
show
my
network
IP
address. If I try to connect I get the same message and I
appear
to
be
stuck in a TAP FAIL LOOP. If I tap edit I come up with MY
VPN
the
Host
name/IP and the VPN type = IPSec/L2TP. I'm asked for User
Name,
Password,
Domain. I have left those blank not having any of the
three.
I
then
try
to
connect and get a failure to connect. The loop continues.

It would appear that something is not configured correctly
on
the
IPAQ
but
HP Tech Support told me everything is automatic once the
network
is
found.
And yes it is automatic when I connect at the local "HOT
SPOT".
My
network
remains a config. nightmare.

I have an email into HP and Belkin. Belkin's phones simply
ask
customers
to
call back as they are busy with other customers and HP has
given
up.
I'm
about to start returning things after two (2) days of
"tapping".

It would seem to be something obvious... but I don't have a
clue.

Once again... any trouble-shooting help is appreciated.
I've
tried
to
be
as
specific as possible just incase there's another PocketPC -
Wireless
user
with a connection problem.

Tnx



"David Hettel" <dah618@xxxxxxxxxxx>
Well you've got lots and lots of settings, and it could be
your
Belkin
router. The pre N router when in N mode with two channels
bonded
can
create
problems with older 802.11b equipment. Perhaps it would be
best
for
you
to
list what you have done to attempt to fix the problem, and
how
many
other
computers are accessing the Belkin.

--
David Hettel

Please post any reply as a follow-up message in the news
group
for
everyone
to see. I'm sorry, but I don't answer questions addressed
directly
to me
in
E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

DISCLAIMER: This posting is provided "AS IS" with no
warranty
of
any
kind,
either expressed or implied, made in relation to the
accuracy,
reliability
or content of this post. The author shall not be liable
for
any
direct,
indirect, incidental or consequential damages arising out
of
the
use
of,
or
inability to use, information or opinions expressed in
this
post
and
confers
no rights.



"F. Golightly" <nomail@xxxxxxxxx> wrote in message
news:9s2dnYvkkoFLQwzYnZ2dnUVZ_h63nZ2d@xxxxxxxxxxxxxx
Can any of the local experts suggest a site to help me
configure
my
HP
IPaq
5915 to work on my Home?Office network? Or help me
trouble-shoot
my
IPaq?

I have been struggling with the IPaq/Router config. for
a
couple
of
days.
I
can connect at the local "Hot Stop" no problem. My own
network
is
not
functioning well. After several hours on HP Tech
Support
they
have
concluded its my Belkin Pre N router. I'm not so sure
but
it
sure
could
be.

After I type in the SSID, the network shows full
strength,
100%.
"Connecting" shows for fairly long period of time and
then
either
"Available" or "Unavailable" shows.

Sometimes I get a notice that my "Key" was incorrect if
I
type
that
in,
(128
bit WEP) I will get connected and can stay connected
until
I
try
to
go
to
a
site using IE and then nothing happens and I've lost the
connection.

My Belkin router is config.'d with the MAC address of
the
IPaq
to
allow
"easy" access.

So... while at times everything works... it works for
only
moments
at
best.
It's down to HP points the finger at the router and
Belkin,
(they
have
not
responded to email and their phone system is slammed),
but
I
suspect
they'll
point the finger at HP.

It would seem fairly simple... 1. Config Router and 2.
Config
IPaq.
but
I'm
out of ideas and I've logged more then a hundred
thousand
screen
taps
trying
to figure this out.

All feedback is welcome, and received with great
appreciation.

Tnx


























.

Relevant Pages

  • Re: Ipaq 5915 Wireless Network Connection (FAILURE)
    ... I've configured the router with security and firewall disabled, ... Although the Ipaq software says... ... As far as the Belkin router having problems. ... (And anyone else that has this WIFI connection problem) ...
    (microsoft.public.pocketpc.wireless)
  • Re: Ipaq 5915 Wireless Network Connection (FAILURE)
    ... Well I've been a long time iPAQ customer, Netgear has been a real problem. ... I had one of the first Belkin pre N routers and pre N Cardbus cards. ... I've seen these same iPAQ fail to connect to Netgear, in fact there is an old Netgear wireless router that almost always needs to be put in static mode to connect to a Pocket PC. ...
    (microsoft.public.pocketpc.wireless)
  • Re: Ipaq 5915 Wireless Network Connection (FAILURE)
    ... It sure seems like the router is doing it's thing OK. ... Ipaq owner with the exact same problem on the hp.com forums and his router ... WIFI connection problems. ... Yes you'll need to set (manually configure an IP address for the Belkin, ...
    (microsoft.public.pocketpc.wireless)
  • Re: Ipaq 5915 Wireless Network Connection (FAILURE)
    ... A Belkin Pre N router is a b/g router with MIMO. ... Although the Ipaq software says... ... On the HP "Support Sites" the Ipaq 5915 seems to have endless connection ...
    (microsoft.public.pocketpc.wireless)
  • Re: Ipaq 5915 Wireless Network Connection (FAILURE)
    ... You've got a Belkin Pre N router, like B and G, N is suppose to be an option on your router. ... Ipaq was struggling with receiving from the router. ... >>> (And anyone else that has this WIFI connection problem) ...
    (microsoft.public.pocketpc.wireless)