Re: Ipaq 5915 Wireless Network Connection (FAILURE)

HP provided a lot of misinformation and most everyone there has an attitude.
I did have an interesting experience with Belkin today. After about three
(3) hours on hold and trying to get connected to level three support, only
to keep being disconnect or hung-up on, the guy on the phone tells me.
"You're connected to India, you need to be connected to Mexico. There's no
third level support in India." So he gives me the Mexico number.

Boy has the world changed.

I've thought all along that the DHCP process was suspect but thought the
Ipaq was struggling with receiving from the router.

No key, all security for the moment is off.

If I config. manually with the device do I turn off DHCP? And what about
the other four devices (computers) that are accessing the network?

I've not linked this PCC to my computer as I have another PCC linked already
and didn't want to commingle the two devices. Is vxUtil going to be worth
the effort?

Tnx

"Sven" <sejohannsen@xxxxxxxxxxx>
I expect you won't get much help out of either manufacturer, but I can
offer
that some early PPCs did have issues with the DHCP process with early
Linksys routers, even though the routers worked on everything else. A
firmware upgrade on the router fixed it. Just a comment to indicate it
could
still be the AP/router, even though everything seems right. Don't know how
the current HPs are set up, but can you find a place to type in the IPs,
device, subnet mask, gateway? Clearly the device isn't picking up the
right
addreses via DHCP. That could be due to the key not being right, or the
DHCP
exchange not working.

Take a look at vxUtil and vxIPConfig at http://www.cam.com/windowsce.html
both free. They might give some insight as to what is getting hosed up.

--
Sven
MVP - Mobile Devices
"F. Golightly" <nomail@xxxxxxxxx> wrote in message
news:-uOdnV49orVRiwbYnZ2dnUVZ_oqmnZ2d@xxxxxxxxxxxxxx
A Belkin Pre N router is a b/g router with MIMO. There is no N mode and
I'm
not sure there will be one until it's actually accepted my whatever
global
body is responsible for modes.

I've configured the router with security and firewall disabled, reset
then
all I got was a failure to connect. It doesn't matter how the software
for
the router is set. All the combinations I've tried have produced a
failure
to connect. Although the Ipaq software says... "Your Connected". I'm
not.
The little Icon goes from Gray to Yellow to Green. But it really isn't
communicating with the router as evidenced by the odd HP IP address in
place
of the correct IP address.

As far as the Belkin router having problems. I had no problems at all
and
have used my home/office network for around a year. All devices connect
and
use the router with no problems. Laptops, PC's, yadda, yadda, yadda.
The
*only* device that won't connect is the Ipaq. (Thus the reason Belkin
points the finger at HP).

As far as it being a WEP failing... it seems to me that WEP is working
for
the Ipaq and all other devices.

I wish I could come up with a cause/effect but I just can't. I checked
on
the HP support forms, where there are lots of people with the same
problem
and there is seldom a solution. I think the only solution on the HP
support
site was a owner that changed the 26 character key to end in anything
but
"0" and it worked for him.

Appreciate your help David. I requested a Return Authorization this
evening
so I've got another day or so to try and figure this Ipaq WIFI nonsense
out.


"David Hettel" <dah618@xxxxxxxxxxx>
OK tell me how you have the Belkin pre-N router configured. As I
understand
it, if the Belkin is configured to run at "N" rates it does not support
WEP/WAP. What you're telling me suggest that the wep is failing. I'm
seeing
lots of reports of problems with the Belkin here is just one


http://forum.snappymultimedia.com/phpBB2/viewtopic.php?p=1066&sid=c8b60b3c14274ee57aa2b479f21b17b5
and
http://www.cnet.com.au/wireless/routers/0,239028899,240002800-3,00.htm

--
David Hettel

Please post any reply as a follow-up message in the news group for
everyone
to see. I'm sorry, but I don't answer questions addressed directly to
me
in
E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

DISCLAIMER: This posting is provided "AS IS" with no warranty of any
kind,
either expressed or implied, made in relation to the accuracy,
reliability
or content of this post. The author shall not be liable for any direct,
indirect, incidental or consequential damages arising out of the use
of,
or
inability to use, information or opinions expressed in this post and
confers
no rights.



"F. Golightly" <nomail@xxxxxxxxx> wrote in message
news:65WdnZcxvoG8UQfYnZ2dnUVZ_uSgnZ2d@xxxxxxxxxxxxxx
David,
(And anyone else that has this WIFI connection problem)

The "key" is the WEP key, 26 characters. When connecting
"automatically"
the connection via the "LAN Configuration" page on the Ipaq 5915
shows
that the Ipaq is connected at 54 Mbs with a 100% signal strength.
The
IP
address is incorrect and it is listed as 169.254.249.130, which I've
been
told by HP phone support that that IP address is known to them and
used
when there is trouble communicating between devices. (This occurs
when
I'm "Using a Server Assigned Address).

Note the MAC address is correct the IP address is not.

I'm connecting via my Moto Cable modem, using Comcast to my Belkin
Pre
N
"b/g" router. At this point HP will do nothing and Belkin has done
nothing. I'm not sure what to do.

On the HP "Support Sites" the Ipaq 5915 seems to have endless
connection
issue. You might visit hp.com and check out the "Support" and "Ipaq
5915"
WIFI problems by the many users of that form. Thru all my wasted
time
I've yet to find a solution. Some Ipaq 5915 owners will have some
luck
if
they take off security and then add it back in but that doesn't work
for
me.

I'm no networking expert but I've been around PC's and electronic
devices
for three (3) decades. From Pong to my first laptop, (1984 8088 LCD
Toshiba T1000). The good old days. This is not my first PocketPC,
it's
my third *but* it's the only one that I haven't been able to
troubleshoot
to a successful conclusion.

I'd be glad to try and help with getting this thing connected. I'm
still
waiting to hear from Belkin. For some odd reason HP will do nothing
to
help this long time loyal HP customer. I've written to the BOD of HP
and
to their advertising dept. If it were my company I'd recall the
thing
as
it sure seems like customers are not going to be able to resolve the
WIFI
conflicts by tapping in characters, over and over again.

Tnx



If I config a static connection, the IP address will be correct.
"David Hettel" <dah618@xxxxxxxxxxx>
You said you enter the key, is this your password, or is it the hex
form
of it, and how many values does it have?

What is the value listed for the IP address, and the Gateway
address?

Tell me about your Internet connection is it | Broadband | to |
Belkin
wireless router or something else, say dialup to PC to wireless
router

--
David Hettel

Please post any reply as a follow-up message in the news group for
everyone
to see. I'm sorry, but I don't answer questions addressed directly
to
me
in
E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

DISCLAIMER: This posting is provided "AS IS" with no warranty of any
kind,
either expressed or implied, made in relation to the accuracy,
reliability
or content of this post. The author shall not be liable for any
direct,
indirect, incidental or consequential damages arising out of the use
of,
or
inability to use, information or opinions expressed in this post and
confers
no rights.



"F. Golightly" <nomail@xxxxxxxxx> wrote in message
news:78KdnXdmrIslrg7YnZ2dnUVZ_smonZ2d@xxxxxxxxxxxxxx
I give up. I don't think anyone will be able to troubleshoot this
"conflict". Having just got off the phone with both HP and Belkin
they've both reached the conclusion that each other is to blame.
(Three
calls to each and three emails to support, many hours of hassle).

The iPAQ when set to "assign IP" assigns an odd IP Address, I
suspect
that's an iPAQ issue that they are becoming aware of. (It can't
connect
to the Belkin network and assign the correct IP so it assigns a
"dummy"
IP. The Belkin router may be at fault but first level tech support
can't figure out what to do. They've bumped it to second level
support
but I don't think they'll be able to resolve the conflict.

Between the two of them you'd think they'd be able to figure out
the
problem... but ...I suspect it goes beyond tapping in fields and is
perhaps a bit more internal. I really think the iPaq 5915 is a
nice
little machine but I have the feeling it was rushed to market and
has
more than it's share of bugs.

The sad thing is I just purchased a Belkin Travel router... and I
get
this feeling that it won't work with the iPaq either. All this
conflict
is at my cost in terms of time and money. HP and Belkin exec
officers
I'm sure realized multi million dollar Christmas bonuses.

fini


"F. Golightly" <nomail@xxxxxxxxxx>
Spoke with Belkin and they informed me that it was an HP config
issue.
So
it's a standoff... HP says it's Belkins problem and Belkin says
it's
HPs
problem.

What Belkin identified is;

1. HP IPAQ reports, (reported) the wrong IP Address

I've reconfig'd the IPAQ 5915 to Belkin suggested settings for IP
address,
Sub Mask, Default Gateway, Preferred DNS Server and Alternate DNS
server.

So... I'm now connected at 100% Quality/Speed. And I can use IE
but
it
can't find any web sites, nor can I use IMAP accounts. Noting
can
me
found. It just says "Connecting" when trying to access my email
provider.
I get an error for IE that tell me to retype the URL.

As far as the connection is; Belkin was "right on", as I find
they
usually
are. So I'm back to HP and HP was really very "nasty" in regards
to
offering help. It was pretty much "go pound sand". Ahhh... So
back
to
HP.

If anyone has a clue on why I can not connect perfectly... but can
use
the
Internet, that would help greatly and end my two day config saga.

Tnx

And... I hope this digital madness may help someone else that has
a
config
issue with an Ipaq 5915.

"F. Golightly" <nomail@xxxxxxxxx>
Accessing with;

1. XPSP2 Laptop with Belkin Pre N PCMCIA Card
2. ME PC with Belkin G USB Adapter

Host = XPSP2 PC

As I'm sitting hear typing this I turned on my IPaq 5915 and my
network
showed and there was an attempt to connect. I didn't type in the
"Key"
fast
enough so I went to IPAQ WIRELESS, THEN THE WLAN TAB, THEN
ADVANCED,
THEN
WLAN SETTINGS. Under CONFIG is my network and I try to connect
and
the
Ipaq
will not. I am then asked for the "Key" as the "Key" was
incorrect.
Actually none was entered the first time.

Everything appears to be functioning properly.
SSID = Listed
BSSID = Listed
Channel = Listed Correctly
Strength = Listed
MAC = Listed
IP Address = Listed

Icon in MENU BAR show connection.

I then try to connect with IE and get; Cannot connect with
current
connection settings. To change your setting tap on SETTINGS.
That
brings
me back to "MY WORK NETWORK" and NAME = My VPN and Server show my
network
IP
address. If I try to connect I get the same message and I appear
to
be
stuck in a TAP FAIL LOOP. If I tap edit I come up with MY VPN
the
Host
name/IP and the VPN type = IPSec/L2TP. I'm asked for User Name,
Password,
Domain. I have left those blank not having any of the three. I
then
try
to
connect and get a failure to connect. The loop continues.

It would appear that something is not configured correctly on the
IPAQ
but
HP Tech Support told me everything is automatic once the network
is
found.
And yes it is automatic when I connect at the local "HOT SPOT".
My
network
remains a config. nightmare.

I have an email into HP and Belkin. Belkin's phones simply ask
customers
to
call back as they are busy with other customers and HP has given
up.
I'm
about to start returning things after two (2) days of "tapping".

It would seem to be something obvious... but I don't have a clue.

Once again... any trouble-shooting help is appreciated. I've
tried
to
be
as
specific as possible just incase there's another PocketPC -
Wireless
user
with a connection problem.

Tnx



"David Hettel" <dah618@xxxxxxxxxxx>
Well you've got lots and lots of settings, and it could be your
Belkin
router. The pre N router when in N mode with two channels bonded
can
create
problems with older 802.11b equipment. Perhaps it would be best
for
you
to
list what you have done to attempt to fix the problem, and how
many
other
computers are accessing the Belkin.

--
David Hettel

Please post any reply as a follow-up message in the news group
for
everyone
to see. I'm sorry, but I don't answer questions addressed
directly
to me
in
E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

DISCLAIMER: This posting is provided "AS IS" with no warranty of
any
kind,
either expressed or implied, made in relation to the accuracy,
reliability
or content of this post. The author shall not be liable for any
direct,
indirect, incidental or consequential damages arising out of the
use
of,
or
inability to use, information or opinions expressed in this post
and
confers
no rights.



"F. Golightly" <nomail@xxxxxxxxx> wrote in message
news:9s2dnYvkkoFLQwzYnZ2dnUVZ_h63nZ2d@xxxxxxxxxxxxxx
Can any of the local experts suggest a site to help me
configure
my
HP
IPaq
5915 to work on my Home?Office network? Or help me
trouble-shoot
my
IPaq?

I have been struggling with the IPaq/Router config. for a
couple
of
days.
I
can connect at the local "Hot Stop" no problem. My own
network
is
not
functioning well. After several hours on HP Tech Support they
have
concluded its my Belkin Pre N router. I'm not so sure but it
sure
could
be.

After I type in the SSID, the network shows full strength,
100%.
"Connecting" shows for fairly long period of time and then
either
"Available" or "Unavailable" shows.

Sometimes I get a notice that my "Key" was incorrect if I type
that
in,
(128
bit WEP) I will get connected and can stay connected until I
try
to
go
to
a
site using IE and then nothing happens and I've lost the
connection.

My Belkin router is config.'d with the MAC address of the IPaq
to
allow
"easy" access.

So... while at times everything works... it works for only
moments
at
best.
It's down to HP points the finger at the router and Belkin,
(they
have
not
responded to email and their phone system is slammed), but I
suspect
they'll
point the finger at HP.

It would seem fairly simple... 1. Config Router and 2. Config
IPaq.
but
I'm
out of ideas and I've logged more then a hundred thousand
screen
taps
trying
to figure this out.

All feedback is welcome, and received with great appreciation.

Tnx




















.

Relevant Pages

  • Re: Ipaq 5915 Wireless Network Connection (FAILURE)
    ... I've configured the router with security and firewall disabled, ... Although the Ipaq software says... ... As far as the Belkin router having problems. ... (And anyone else that has this WIFI connection problem) ...
    (microsoft.public.pocketpc.wireless)
  • Re: Ipaq 5915 Wireless Network Connection (FAILURE)
    ... It sure seems like the router is doing it's thing OK. ... Ipaq owner with the exact same problem on the hp.com forums and his router ... WIFI connection problems. ... Yes you'll need to set (manually configure an IP address for the Belkin, ...
    (microsoft.public.pocketpc.wireless)
  • Re: Ipaq 5915 Wireless Network Connection (FAILURE)
    ... (And anyone else that has this WIFI connection problem) ... the Ipaq is connected at 54 Mbs with a 100% signal strength. ... I'm connecting via my Moto Cable modem, using Comcast to my Belkin Pre N ... that would help greatly and end my two day config saga. ...
    (microsoft.public.pocketpc.wireless)
  • Re: Ipaq 5915 Wireless Network Connection (FAILURE)
    ... A Belkin Pre N router is a b/g router with MIMO. ... Although the Ipaq software says... ... On the HP "Support Sites" the Ipaq 5915 seems to have endless connection ...
    (microsoft.public.pocketpc.wireless)
  • Re: Ipaq 5915 Wireless Network Connection (FAILURE)
    ... if the Belkin is configured to run at "N" rates it does not support WEP/WAP. ... When connecting "automatically" the connection via the "LAN Configuration" page on the Ipaq 5915 shows that the Ipaq is connected at 54 Mbs with a 100% signal strength. ... I'm connecting via my Moto Cable modem, using Comcast to my Belkin Pre N "b/g" router. ...
    (microsoft.public.pocketpc.wireless)