Re: WM6 asks for feedback - how do you give it to them
- From: "boe" <boe_d@xxxxxxxxxxxxxxxxxx>
- Date: Mon, 25 Jun 2007 10:14:40 -0700
Thanks again for your response.
I just spoke to tech support at HTC - 866-449-8358 - first they asked me if
I tried other devices, resetting the device. Then I asked if there was a
patch or anything possible for this - they said it he's gotten a lot of
calls about this same issue so they are aware of it.
I'd suggest you call 866-449-8358, not to bug them but to let them know if
you are having this issue to try and make sure they get enough notification
so that the patch comes out sooner than later.
"Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> wrote in
message news:eZA088ztHHA.4860@xxxxxxxxxxxxxxxxxxxxxxx
Welcome to MS land... where MS in general doesn't appear to be interested
in the user experience, and in the mobile devices arena, since the user is
not ms' customer, MS, frankly, doesn't appear to give a damm.
(Can you tell this has been frustrating subject for the past seven+
years?)
The BT stack issues have been a hot topic for years, and, if ms cared,
they would have been addressed long ago... in fact there have been some
additions to the WM6 stack that older device users might really want or
need, but even that's not likely to be available as an upgrade.
We (the Mobile MVP's) constantly hammer our limited contacts within MS on
this and many other user issues on the users' behalf with almost no
positive results.
The net result of our efforts appears to be the assumption of the mobile
teams that the MVP's are "whiners" since our main need to communicate with
ms is to talk obtaining solutions to mobile users' problems ...so they
then appear to tune us out even more. (Besides, we do it for free, so how
valuable could our reports and contributions possibly be?)
Within the Mobile Devices area, the assumed "best path" to get foundation
flaws back to ms' attention is to hammer the oem of your device to the
point were the oem might pass some of it back to ms, but, as you can
imagine, that also has a very low percentage chance of success.
Sincerely,
Beverly Howard [Microsoft MVP-Mobile Devices]
<end of rant>
.
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