Cannot sync mobile phone to sbs2003 server.

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Hello.

I have had a case running with the privatenews news group, but since we got problems when syncronizing the phone i was asked to get help here instead :)

Here are a the case logg:

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First Question:
Hello.

I have a customer that wants to connect a Windows Mobile Phone running Windows Mobile OS to the SBS2003 server at work so that he can read e-mails.
I have checked a little my self, and from what i understand this require a certificate that has to be bought, is this correct?
I this the only thing that is required to get this to work?
What certificate do Microsoft recommend here, and where can this be bought?
What price range are we talking?

If the customer choose to buy a certificate, what do we have to do on the server, and on the mobile phone to get this to work?

Best Regards
Håkon Galstad
Software Consult AS
Microsoft Certified Partner


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First Answere:

Hello Håkon,

Thank you for posting here! My name is Dorothy. We will work together on this issue.

From your post, I understand that you would like to deploy ActiveSync on the
SBS 2003 server, so that user can read his email messages on the Windows Mobile device. If there has been any misunderstanding, please let me know.

Before moving on, I would like to explain that when trying to deploy a mobile device on your Windows SBS network, the following steps need to be implemented:

Step 1: Install ActiveSync
Step 2: Enable mobile services for users.
Step 3: Configure the firewall and Web services.
Step 4: Install a certificate.
Step 5: Configure Windows Small Business Server 2003
Step 6: Configure device synchronization.
Step 7: Test the deployment.

Please refer to the following articles for more detailed steps to deploy ActiveSync on the SBS server.

Deploying Windows Mobile 6 with Windows Small Business Server 2003
http://technet.microsoft.com/en-us/library/cc747419.aspx

Deploying Windows Mobile 5.0 with Windows Small Business Server 2003
http://technet.microsoft.com/en-us/library/cc747512.aspx

As for your concern of certificate, I would like to explain that the purpose of using a certificate is to help securely synchronize data by using the Secure Sockets Layer (SSL) protocol. On the SBS 2003, You can use either of the following two options to install a certificate for Windows Mobile devices:

1. Third-party certificate: You need to buy and install a certificate from a trusted root certification authority (CA). The certificate has a root certificate store present on the mobile device. This is the preferred solution.

2. Self-issued certificate: You can install a self-issued certificate that Windows SBS generates. You do not need to buy it.

For more information about certificate, you can refer to "Step 4: Install a Certificate" section in the above articles. It has provided detailed steps in how to install a third-party/self-issued certificate.

If anything is unclear, please feel free to post back into the Partner Online Technical Community. I am standing by for your update.



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Second Question:

hello Dorothy.

I have done all the configuration on the server a while back, but the customer had to send his phone to service so have not been able to test this befor now. But when the customer connect his phone to the computer and tries to syncronize with Microsoft Active Sync he gets the following error:

Microsoft Active Sync:
Cannot reach the server, error/support code is 85010018

What i can gather this could be related to proxy? The SBS2003 server is running proxy, and the client computer where he has connected the phone is a member of the domain and running Microsoft Firewall client for ISA.

What should we do here?

Best Regards
Håkon Galstad
Software Consult AS



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Second Answere:

Hello Hakon,

Thank you for keeping in touch.

According to your reply, I understand that you have tried to connect the mobile device to a client workstation to synchronize the Exchange Mailbox. Hakon, please note that this is a PC ActiveSync issue.

Considering our community is focusing on Exchange Server configuration for ActiveSync access, we are only here for Server ActiveSync issue. For any question about PC ActiveSync, please post your question in newsgroup below.

microsoft.public.pocketpc

Or -

http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/default.mspx?dg=microsoft.public.pocketpc

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who access the newsgroups regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

At this point, please refer to the following articles to configure the Mobile device to connect to the SBS 2003 directly.

Deploying Windows Mobile 6 with Windows Small Business Server 2003
http://technet.microsoft.com/en-us/library/cc747419.aspx

Deploying Windows Mobile 5.0 with Windows Small Business Server 2003
http://technet.microsoft.com/en-us/library/cc747512.aspx

If the Mobile device cannot synchronize to the SBS server directly, I will help troubleshoot this issue. If anything is unclear, please feel free to post back into the Partner Online Technical Community. I am standing by for your update.


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Im currently going trought the troubleshooting chapters in "Deploying Windows Mobile 6 with Windows Small Business Server 2003" document, but would also like som help to this.

Best Regards
Håkon Galstad
Software Consult AS
Microsoft Certified Partner

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