Re: AT&T 8525 - can't send with IMAP account

For those interested in the answer...

In this case the culprit was the AT&T network. The root cause identified to me was "an issue with a router." I was unable to obtain any details. I will say thought that I was quite happy with the AT&T support team.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCSA, MCP+I


<cmcgroarty@xxxxxxxxxxx> wrote in message news:1445AC86-0EF6-473F-BAFB-2A63CB8E33C5@xxxxxxxxxxxxxxxx
Todd,

Thank you for your input and your speedy response. At this point I've tested SMTP with ports 25, 587, and 465 without any luck at this point.

With the Q/Verizon I used the same configuration, IMAP/SMTP, without any issues.

Sounds like it is time for a call to AT&T to see if there are any "gothchas" that I need to be aware of with their network.

Kind Regards,

--
Colin M. McGroarty, MCSE, MCSA, MCP+I


"Todd All***" <elecconnec@xxxxxxxxxxxxxxxxx> wrote in message news:Zu%Ii.10325$9T4.2210@xxxxxxxxxxxxxxxxxxxxxxxxx
At 21 Sep 2007 20:38:00 -0500 cmcgroarty@xxxxxxxxxxx wrote:

I have an AT&T 8525 (recent purchase / wireless carrier change) and
get the following error when attempting to send email via an IMAP
account:

The message(s) could not be sent.
Check that you have network coverage and that your account
information is correct.
Then try sending again.


Two things can cause that error- the carrier blocking the connection
or the e-mail server blocking it.

You said you were using port 25- are you SURE? Doesn't SSL SMPT
often use 587 these days? (My IMAP server does, but thankfully
allows 25 as a "backup" since my carrier, T-Mobile, blocks 587!)

The troublesome account uses IMAP to connect to an Exchange server
and requires SSL for SMTP traffic.

The fact that one IMAP/SMTP account functions correctly tells me
that port 25 is open.

Why not force 25 in your setup to be sure (for the outgoing server
setting append it with :25, i.e. "smtp.myserver.com:25") If that
doesn't work, force 587 with :587 (if your carrier and server support
it.)


I recently changed from Verizon to AT&T and was formerly using a
Motorola Q to connect to the Exchange server that I'm now having
trouble with and was able to function without issue.

Did you connect via Activesync push, or IMAP with the Q?

I've tried a number of configuration
permutations (there are only a few to really try) and have had no
success. Any suggestions would be welcome.

You might check with AT&T and see if they support SSL SMTP. I know
they offer an alternative SMTP servier (cmwx.com, IIRC) that would
allow you to send your e-mail, but that obviously wouldn't show up on
your Exchange account's "sent" folder which you'd likely prefer.


Good luck!


--

"I don't need my cell phone to play video games or take pictures
or double as a Walkie-Talkie; I just need it to work. Thanks for
all the bells and whistles, but I could communicate better with
ACTUAL bells and whistles." -Bill Maher 9/25/2003



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