Re: Conflict Resolution

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Thanks Sven,

I guess I got spoiled with the pure palm solution. I'll just have to keep a
closer watch on the information I put under the control of AS. I hope, if
they are listening MS will make some improvments in this area. To me it
seems quite simple, have an option to manually resolve the issue and direct
on which device you choose to manually resolve the issue, then put up a pop
up on one of the device and let the user choose...

Dave

"Sven" wrote:

I understood you were using a WM equipped Palm. Every OEM has the option of
adding/subtracting options/enhancements. I know Palm significantly enhanced
some home screen and phone features. Didn't know if they might have done
anything in the sync area.

I understand about the conflict resolution. As I said conflicts occur in
only one instance, when you change the same contact (or calendar, etc) on
both the PC and device between syncs. The option to AS about what to do on a
conflict disappeared with AS 4. I complained. They didn't listen. I think it
should be the only option. It should happen very infrequently and it is
because the user did something wrong. They need to know to avoid it.

I would say you cannot keep your contacts in Outlook separate from calendar
and e-mail. At least you can't have them sync that way. If you are not
keeping your contacts on Exchange you must have made a local contacts
folder, or pst, and have your contacts there. That means the contacts store
on Exchange is empty, and that is what will sync. If you have contacts on
the device, it will sync them to Outlook, and it will sync them to Exchange,
unless you don't check contacts in AS. When you create an inbox in Outlook
it has mail, calendar, contacts, tasks, notes. That is what AS syncs with.
That Inbox (set) can be attached to Exchange, or not. Can't split it up. You
can set up a PoP3 mail, like Earthlink, to deliver into that mail store in
that Inbox, but it is still the one primary inbox.



--
Sven
MS MVP Mobile Devices
"Dave D" <Dave D@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:73C2D891-303A-49A2-9560-2731521AD73C@xxxxxxxxxxxxxxxx
Sven,

Let me make a clairification here. I was using a Windows PC with a PALM
devive with the Palm OS in hte past. Hotsync was the sync software.

I have purchased a phone based off the treo, model 700W it runs windows,
not
hte palm os. This change brought me to using the activesync process.
Prior
to that I was using the HOTSYNC supplied by Palm on the PALM device with
the
Palm O/S.

Your right under the plam system it was possible to duplicate entries.
using activesync 4.5 build 5096 I was able to wipe out my contacts list.
When I mention local, I store personal contacts in outlook on my PC vs on
the
exchange server where my calendar is stored. I actually also pull the
emails
from the exchange server and delete them while outlook is up and running.

Regarding picking the device that "wins", if you look at the main screen
on
active sync and right mouse click on wither exchange or windows pc (in my
case) in the lower portion of the window you get a setting popup, click on
that and at the bottom it allows you to set the option on how to deal with
conflicts. eiter the mobile device wins (is accepted as gospel) or the
server wins. There is no true option to allow me to make the decision
as
to which one I want.

Dave

"Sven" wrote:

These are issues that I hear about very infrequently, and I am not that
familiar with what Palm has added to their version of the OS, though I do
understand they have made some additions. You mention you are using
server
store for e-mail and calendar and local for contacts. On a 'normal' WM
device the only possible server (mail/PIM) you can do that with is
Exchange. If using Exchange, I would expect you would be using Outlook to
attach to Exchange as well. Don't know if Palm has provided some extra
stuff
to connect with other options. If you are not using exchange, then
something
else is going on. AS may not be what is doing the syncing, though it is
always used to provide the conduit. Even programs like Intellisync, rely
on
the connection provided by AS.

The issue that you relate on first connection should never have occurred.
At
initial connect you have no conflicts as none of the contacts on the two
devices are related. They would (should) either be merged, often
resulting
in duplicates, or the PC would overwrite what was on the Treo. There has
never even been an option to overwrite the desktop with the device
(though
some have asked for that). So I don't know what might have occurred
there,
beyond postulating some Palm specific issue.

--
Sven
MS MVP Mobile Devices
"Dave D" <DaveD@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:71C0D718-9DA6-46C5-96FF-10525F5827CD@xxxxxxxxxxxxxxxx
Sven,

I'm using server store for email and calendar, local store for local
contacts. I'm not sure what the server is running my desktop is XP
Pro
however.

I had two appointments on the same day at the same time, both on the
server.
This wasn't a case of one being on the server and the on the being on
the
phone. The next next sync, rather than there being two appointments on
the
server and phone, there was a single entry on the server and the phone.
The
phone entry won out. I lost the entry that was on the server. No I
have
togo
back and determine what other entries have disappeared (if I can
remember).

Another situation I ran into was when I first got the phone I followed
the
software install instructions and went to sync the local store contact
to
the
phone, it was my mistake, but he conflict resolution was set to device
wins.
In this case since there were no contacts on the phone, it wiped out
all
the
locally stored contacts on my PC.

I lost over 200 contacts off my PC right after the active sync. This
wasn't
a case of two like entries on the two devices, this was a case of an
entry
not being on the device that was on the PC and the resolution flag was
set
to
device wins.....

I never had to deal with instances like this in the 8+ years of using
either
HOTSYNC or PUMA to manage my palm device. This has only started since
I
switched to ACTIVESYNC and a windows based palm device. I have friends
that
are running good or is it goody and they haven't seen issues like
this.
If
the situation did arise, they received a pop up asking what should I
do.
This all seems like a step backwards to me.

dave



"Sven" wrote:

Are you syncing with a Server, i.e. Exchange, and the server is set up
as
the sync partner for Calendar, or are you syncing with Outlook on the
desktop. Doesn't matter if Outlook is attached to an Exchange server.
It's a
matter of what the PPC AS is set to sync with, though I'm not sure it
makes
any difference in this case.

I am syncing a WM5 device to Outlook 2007 on a Vista machine, using
WMDC.
I
have no problem creating independent appointments on the desktop and
PPC
occupying the same time slot. I just wind up with two appointments in
that
time slot when I sync. I am not alerted that I have overbooked
myself,
but
I do get both entries both places.

Not there is a place to set conflict resolution but this does not
refer
to
your overbooking yourself. The conflict referred to in AS or WMDC is
when
you make a change to an appointment on both the PC and PPC between
syncs.
You might change your dental appointment time on the PC and the
location
on
the PPC, and then sync. The system keeps track of the fact you made a
change
in that appointment and it needs to be transferred. It doesn't keep
track
of
what you changed. In this case both changed, a conflict, and it
doesn't
know
which one is right. You set a default, always PC or always PPC. You
are
going to lose one change or the other in any case. If you suggest the
latest
change might be better, you would still lose the older.

So, for your issue, this doesn't happen to me syncing with Outlook.
Are
you
syncing the Treo with Exchange? anything else you can add?

--
Sven
MS MVP Mobile Devices
"Dave D" <Dave D @discussions.microsoft.com> wrote in message
news:AE56A13B-216D-4203-A44C-7B7ED8AF9420@xxxxxxxxxxxxxxxx
I'm having an issue with ActiveSync, a PLAM TREO running Windows and
Outlook.
If I have multiple calendar entries on the same day at the same time
both
marked on my server, then when the sync occurs it drops the one
that's
not
on
the phone and keeps the one on the server rather than posting bot to
both
palces. aving use HOTSYNC and PUMA with a standard PALm, the
software
was
smart enough to workout a solution (basiucally it retained both
entires,
or
poped a window betting me know I have a conflict. Activesync has no
such
option, this seems to be a step backwards 5 years or so compared to
what
I've
been using... Or am I missing something here?

Dave.



.

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  • Re: Conflict Resolution
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