Re: Unable to establish a connection between the PC and the device

On Aug 30, 9:04 am, carl <cbols...@xxxxxxxxx> wrote:
Hi,

Activesync suddenly stopped working with my HTC Touch WM6 device after
working fine for the first week. When I plug the device into the USB,
Activesync awakens, begins to connect, then presents the error
"Activesync cannot connect to the windows mobile powered device".

All firewalls are off. Port 990 is free and being used by
rapimgr.exe. I've tried rebooting the device and the machine many
times. I've also hard reset the device. No luck. What should I
check next?

Help is much appreciated.

The troubleshooter generates this log:
ActiveSync Troubleshooting Utility version: 4.5.5096.0
Date/Time: 2007/08/29-21:56:21.142
Analysis started
Operating system has been qualified as Windows XP (Home or
Professional) SP1 or greater
Current operating system is supported
Current version of IE is supported
ActiveSync version found is 4.5.5096
Outlook 2003 found
Current version of Outlook is supported
Exchange server not found in Outlook profile
PC is not qualified
RNDIS driver has been detected.
Net start - %s
Net start - These Windows services are started:

Net start -

Net start - Application Layer Gateway Service

Net start - ASP.NET State Service

Net start - Automatic Updates

Net start - Cisco Systems, Inc. VPN Service

Net start - COM+ Event System

Net start - Computer Browser

Net start - Cryptographic Services

Net start - CVSNT

Net start - CVSNT Locking Service

Net start - DCOM Server Process Launcher

Net start - DevPartner Control Service

Net start - DevPartner Injection Service

Net start - DHCP Client

Net start - Distributed Link Tracking Client

Net start - DNS Client

Net start - Error Reporting Service

Net start - Event Log

Net start - EvtEng

Net start - Help and Support

Net start - HID Input Service

Net start - IIS Admin

Net start - IPSEC Services

Net start - ISS Buffer Overflow Exploit Prevention

Net start - Logical Disk Manager

Net start - Machine Debug Manager

Net start - MSSQLSERVER

Net start - Network Connections

Net start - Network Location Awareness (NLA)

Net start - Norton Ghost

Net start - OwnershipProtocol

Net start - Plug and Play

Net start - Print Spooler

Net start - Protected Storage

Net start - RapApp

Net start - RegSrvc

Net start - Remote Access Connection Manager

Net start - Remote Procedure Call (RPC)

Net start - Remote Registry

Net start - Secondary Logon

Net start - Security Accounts Manager

Net start - Server

Net start - Shell Hardware Detection

Net start - Spectrum24 Event Monitor

Net start - SQL Server (SQLEXPRESS)

Net start - SQL Server Browser

Net start - SQL Server VSS Writer

Net start - SSDP Discovery Service

Net start - System Event Notification

Net start - System Restore Service

Net start - Task Scheduler

Net start - TCP/IP NetBIOS Helper

Net start - Telephony

Net start - Terminal Services

Net start - Themes

Net start - WebClient

Net start - WebDrive Service

Net start - Windows Audio

Net start - Windows Defender

Net start - Windows Firewall/Internet Connection Sharing (ICS)

Net start - Windows Image Acquisition (WIA)

Net start - Windows Management Instrumentation

Net start - Windows Time

Net start - Workstation

Net start - World Wide Web Publishing

Net start -

Net start - The command completed successfully.

Net start -

Dumping Route information
Route -
===========================================================================

Route - Interface List

Route - 0x1 ........................... MS TCP Loopback interface
Route - 0x2 ...00 0b 5d 90 0a 67 ...... Broadcom 440x 10/100
Integrated Controller - Deterministic Network Enhancer Miniport
Route - 0x3 ...00 12 f0 36 2c d6 ...... Intel(R) PRO/Wireless 2200BG
Network Connection - Deterministic Network Enhancer Miniport
Route - 0x70005 ...80 00 60 0f e8 00 ...... Windows Mobile-based
Device #2
Route -
===========================================================================

Route -
===========================================================================

Route - Active Routes:

Route - Network Destination Netmask Gateway
Interface Metric

Route - 0.0.0.0 0.0.0.0 192.168.1.1
192.168.1.100 30

Route - 127.0.0.0 255.0.0.0 127.0.0.1
127.0.0.1 1

Route - 169.254.2.0 255.255.255.0 169.254.2.2
169.254.2.2 30

Route - 169.254.2.2 255.255.255.255 127.0.0.1
127.0.0.1 30

Route - 169.254.255.255 255.255.255.255 169.254.2.2
169.254.2.2 30

Route - 192.168.1.0 255.255.255.0 192.168.1.100
192.168.1.100 30

Route - 192.168.1.100 255.255.255.255 127.0.0.1
127.0.0.1 30

Route - 192.168.1.255 255.255.255.255 192.168.1.100
192.168.1.100 30

Route - 224.0.0.0 240.0.0.0 169.254.2.2
169.254.2.2 30

Route - 224.0.0.0 240.0.0.0 192.168.1.100
192.168.1.100 30

Route - 255.255.255.255 255.255.255.255
169.254.2.2 2 1

Route - 255.255.255.255 255.255.255.255 169.254.2.2
169.254.2.2 1

Route - 255.255.255.255 255.255.255.255 192.168.1.100
192.168.1.100 1

Route - Default Gateway: 192.168.1.1

Route -
===========================================================================

Route - Persistent Routes:

Route - None

Dumping Ipconfig information
Ipconfig -

Ipconfig - Windows IP Configuration

Ipconfig -

Ipconfig - Host Name . . . . . . . . . . . . : fcm4

Ipconfig - Primary Dns Suffix . . . . . . . :

Ipconfig - Node Type . . . . . . . . . . . . : Mixed

Ipconfig - IP Routing Enabled. . . . . . . . : No

Ipconfig - WINS Proxy Enabled. . . . . . . . : No

Ipconfig - DNS Suffix Search List. . . . . . :
hsd1.wa.comcast.net.

Ipconfig -

Ipconfig - Ethernet adapter Local Area Connection:

Ipconfig -

Ipconfig - Media State . . . . . . . . . . . : Media
disconnected

Ipconfig - Description . . . . . . . . . . . : Broadcom 440x
10/100 Integrated Controller

Ipconfig - Physical Address. . . . . . . . . :
00-0B-5D-90-0A-67

Ipconfig -

Ipconfig - Ethernet adapter Wireless Network Connection:

Ipconfig -

Ipconfig - Connection-specific DNS Suffix . :
hsd1.wa.comcast.net.

Ipconfig - Description . . . . . . . . . . . : Intel(R) PRO/
Wireless 2200BG Network Connection

Ipconfig - Physical Address. . . . . . . . . : 00-12-F0-36-2C-
D6

Ipconfig - Dhcp Enabled. . . . . . . . . . . : Yes

Ipconfig - Autoconfiguration Enabled . . . . : Yes

Ipconfig - IP Address. . . . . . . . . . . . : 192.168.1.100

Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0

Ipconfig - Default Gateway . . . . . . . . . : 192.168.1.1

Ipconfig - DHCP Server . . . . . . . . . . . : 192.168.1.1

Ipconfig - DNS Servers . . . . . . . . . . . : 68.87.69.146

Ipconfig - 68.87.85.98

Ipconfig - Lease Obtained. . . . . . . . . . : Wednesday,
August 29, 2007 8:35:24 PM

Ipconfig - Lease Expires . . . . . . . . . . : Saturday,
September 01, 2007 8:35:24 PM

Ipconfig -

Ipconfig - Ethernet adapter Local Area Connection 4:

Ipconfig -

Ipconfig - Connection-specific DNS Suffix . :

Ipconfig - Description . . . . . . . . . . . : Windows Mobile-
based Device #2

Ipconfig - Physical Address. . . . . . . . . : 80-00-60-0F-
E8-00

Ipconfig - Dhcp Enabled. . . . . . . . . . . : Yes

Ipconfig - Autoconfiguration Enabled . . . . : Yes

Ipconfig - IP Address. . . . . . . . . . . . : 169.254.2.2

Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0

Ipconfig - Default Gateway . . . . . . . . . :

Ipconfig - DHCP Server . . . . . . . . . . . : 169.254.2.1

Ipconfig - Lease Obtained. . . . . . . . . . : Wednesday,
August 29, 2007 9:53:38 PM

Ipconfig - Lease Expires . . . . . . . . . . : Friday,
September 28, 2007 9:53:38 PM

Dumping LSPs information
LSP - ICELSP over [Google Desktop over [MSAFD Tcpip [TCP/IP]]]
LSP - ICELSP over [Google Desktop over [MSAFD Tcpip [UDP/IP]]]
LSP - ICELSP over [MSAFD Tcpip [RAW/IP]]
LSP - MSAFD Tcpip [TCP/IP]
LSP - MSAFD Tcpip [UDP/IP]
LSP - MSAFD Tcpip [RAW/IP]
LSP - RSVP UDP Service Provider
LSP - RSVP TCP Service Provider
LSP - ICELSP
LSP - MSAFD NetBIOS [\Device
\NetBT_Tcpip_{7685A306-1355-4ABB-8CAE-0A2CB17FAF13}] SEQPACKET 9
LSP - MSAFD NetBIOS [\Device
\NetBT_Tcpip_{7685A306-1355-4ABB-8CAE-0A2CB17FAF13}] DATAGRAM 9
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{00B4276E-BA81-44A0-
B6B9-0F9E0A54CB71}] SEQPACKET 5
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{00B4276E-BA81-44A0-
B6B9-0F9E0A54CB71}] DATAGRAM 5
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{01D7E478-2B47-4116-A305-
D9C951F13689}] SEQPACKET 4
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{01D7E478-2B47-4116-A305-
D9C951F13689}] DATAGRAM 4
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F845EB4E-DC13-4D0C-8A1C-
AA3A91B06274}] SEQPACKET 3
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F845EB4E-DC13-4D0C-8A1C-
AA3A91B06274}] DATAGRAM 3
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{3848724F-EA91-4282-
A856-92097807446F}] SEQPACKET 0
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{3848724F-EA91-4282-
A856-92097807446F}] DATAGRAM 0
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B9ECAB19-
B584-458F-80F0-4A1BCB3709F7}] SEQPACKET 1
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B9ECAB19-
B584-458F-80F0-4A1BCB3709F7}] DATAGRAM 1
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{4EAAF68E-2607-45A7-B043-
D3D9FBE3FA19}] SEQPACKET 2
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{4EAAF68E-2607-45A7-B043-
D3D9FBE3FA19}] DATAGRAM 2
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{55CF1BE1-4ED4-45A3-
BD45-42ECB6563825}] SEQPACKET 6
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{55CF1BE1-4ED4-45A3-
BD45-42ECB6563825}] DATAGRAM 6
Dumping NSPs information
NSP - Tcpip
NSP - NTDS
NSP - Network Location Awareness (NLA) Namespace
Dumping NDIS information
Listing Network Protocols
---Network Monitor Driver
------Binding Path 1
---------WAN Miniport (Network Monitor)
------Binding Path 2
---------1394 Net Adapter
------Binding Path 3
---------Broadcom 440x 10/100 Integrated Controller
------Binding Path 4
---------Intel(R) PRO/Wireless 2200BG Network Connection
------Binding Path 5
---------Cisco Systems VPN Adapter
---AEGIS Protocol (IEEE 802.1x) v3.1.0.1
------Binding Path 1
---------Cisco Systems VPN Adapter
------Binding Path 2
---------Broadcom 440x 10/100 Integrated Controller
------Binding Path 3
---------Intel(R) PRO/Wireless 2200BG Network Connection
---WLAN Transport
------Binding Path 1
---------Intel(R) PRO/Wireless 2200BG Network Connection
---NDIS Usermode I/O Protocol
------Binding Path 1
---------Cisco Systems VPN Adapter
------Binding Path 2
---------Intel(R) PRO/Wireless 2200BG Network Connection
------Binding Path 3
---------Broadcom 440x 10/100 Integrated Controller
---Point to Point Protocol Over Ethernet
------Binding Path 1
---------Cisco Systems VPN Adapter
------Binding Path 2
---------Intel(R) PRO/Wireless 2200BG Network Connection
------Binding Path 3
---------Broadcom 440x 10/100 Integrated Controller
---Point to Point Tunneling Protocol
---Layer 2 Tunneling Protocol
---Remote Access NDIS WAN Driver
------Binding Path 1
---------Direct Parallel
------Binding Path 2
---------WAN Miniport (PPPOE)
------Binding Path 3
---------WAN Miniport (PPTP)
------Binding Path 4
---------WAN Miniport (L2TP)
------Binding Path 5
---------RAS Async Adapter
---Message-oriented TCP/IP Protocol (SMB session)
---WINS Client(TCP/IP) Protocol
------Binding Path 1
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device #2
------Binding Path 2
---------Internet Protocol (TCP/IP)
---------Cisco Systems VPN Adapter
------Binding Path 3
---------Internet Protocol (TCP/IP)
---------Intel(R) PRO/Wireless 2200BG Network Connection
------Binding Path 4
---------Internet Protocol (TCP/IP)
---------Broadcom 440x 10/100 Integrated Controller
------Binding Path 5
---------Internet Protocol (TCP/IP)
---------1394 Net Adapter
------Binding Path 6
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---Internet Protocol (TCP/IP)
------Binding Path 1
---------Windows Mobile-based Device #2
------Binding Path 2
---------Cisco Systems VPN Adapter
------Binding Path 3
---------Intel(R) PRO/Wireless 2200BG Network Connection
------Binding Path 4
---------Broadcom 440x 10/100 Integrated Controller
------Binding Path 5
---------1394 Net Adapter
------Binding Path 6
---------WAN Miniport (IP)
Listing Network Services
---Deterministic Network Enhancer
------Binding Path 1
---------WAN Miniport (Network Monitor)
------Binding Path 2
---------Cisco Systems VPN Adapter
------Binding Path 3
---------WAN Miniport (IP)
------Binding Path 4
---------Broadcom 440x 10/100 Integrated Controller
------Binding Path 5
---------Intel(R) PRO/Wireless 2200BG Network Connection
---Intel Wireless Connection Agent
------Binding Path 1
---------Cisco Systems VPN Adapter
------Binding Path 2
---------Broadcom 440x 10/100 Integrated Controller
------Binding Path 3
---------Intel(R) PRO/Wireless 2200BG Network Connection
---Wireless Zero Configuration
---Steelhead
---Dial-Up Server
---Remote Access Connection Manager
---Dial-Up Client
---File and Printer Sharing for Microsoft Networks
------Binding Path 1
---------Message-oriented TCP/IP Protocol (SMB session)
------Binding Path 2
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device #2
------Binding Path 3
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Cisco Systems VPN Adapter
------Binding Path 4
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Intel(R) PRO/Wireless 2200BG Network Connection
------Binding Path 5
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Broadcom 440x 10/100 Integrated Controller
------Binding Path 6
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------1394 Net Adapter
------Binding Path 7
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---NetBIOS Interface
------Binding Path 1
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device #2
------Binding Path 2
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Cisco Systems VPN Adapter
------Binding Path 3
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Intel(R) PRO/Wireless 2200BG Network Connection
------Binding Path 4
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Broadcom 440x 10/100 Integrated Controller
------Binding Path 5
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------1394 Net Adapter
------Binding Path 6
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---QoS RSVP
---Generic Packet Classifier
---Application Layer Gateway
Pinging Desktop gateway 192.168.1.1 started
Ping echoed successfully
Pinging Device 169.254.2.2 started
Ping echoed successfully
Unable to establish a connection between the PC and the device. Get up-
to-date solutions to common connection problems. Please click the
following link:http://go.microsoft.com/fwlink/?LinkId=65257
ip y deletThe device appears to be disconnected. Please connect your device to
the PC
ActiveSync is performing a sync, please wait......
Searching ActiveSync log file
No errors found in ActiveSync log file
Exiting


Try deleting the partnership on the PC and reconnect. If that does not
work, I recommend you uninstall AS, reboot your PC, and reinstall.

Linley Meslier
Windows Mobile Training Specialist
Pocket PC Mauritius
Http://PocketpcMauritius.blogspot.com

.

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