Re: WMDC not syncing

Steve,

Yes I restarted after doing it. Just to confirm - I copy and save the files
from the website to the windows/windowsmobile folder...? Then restart. Then
I should find the logs in the %temp\ folder...? There is certainly no sign
of them in the temp folder.

With no results, what I did instead was uninstalled WMDC again, deleted all
files I could associated with it (wouldn't let me do some .dlls and some
'MUI' files) then reinstalled wmdc. I then got the log file for installation
of that from windows/inf/setupapi.dev (copied below). Is this of use to you?
I attached the device whilst installing - then detached and re-attached the
device to initiate wmdc. It got to the bit saying 'please wait whilst wmdc
starts' then it hangs as before without getting a connection. Once again the
device appeared under 'computer', then disappeared after about 30 seconds.
HTH.

Ben

Log from windows/inf/setupappi.dev:

[Device Install (Hardware initiated) - ActiveSyncWPDEnumerator\UMB\2&306b293b&0&ACTIVESYNCWPDDEVICE-C5C7610F-6346-E390-B9A5-F7C6113AA174-]
Section start 2007/08/23 21:11:30.276
ump: Creating Install Process: DrvInst.exe 21:11:30.277
ndv: Retrieving device info...
ndv: Setting device parameters...
ndv: Building driver list...
dvi: {Build Driver List} 21:11:30.572
dvi: Searching for hardware ID(s):
dvi: tcpip\windows_mobile_device
dvi: Searching for compatible ID(s):
dvi: tcpip\windows_mobile_device
dvi: Enumerating INFs from path list 'C:\Windows\INF'
inf: Opened PNF:
'C:\Windows\System32\DriverStore\FileRepository\wpdrapi.inf_3942e2cb\wpdrapi.inf' ([strings.0409] <src=drvstore>)
dvi: Created Driver Node:
dvi: HardwareID - TCPIP\WINDOWS_MOBILE_DEVICE
dvi: InfName -
C:\Windows\System32\DriverStore\FileRepository\wpdrapi.inf_3942e2cb\wpdrapi.inf
dvi: DevDesc - Windows Mobile device
dvi: DrvDesc - Windows Mobile device
dvi: Provider - Microsoft
dvi: Mfg - (Standard Windows Mobile devices)
dvi: ModelsSec - Microsoft.NTx86
dvi: InstallSec - WINDOWSMOBILE_WPD_DEVICE
dvi: ActualSec - WINDOWSMOBILE_WPD_DEVICE.NT
dvi: Rank - 0x0dff0000
dvi: Signer - microsoft windows
dvi: Signer Score - INBOX
dvi: DrvDate - 06/21/2006
dvi: Version - 6.0.6000.16386
inf: Opened PNF:
'C:\Windows\System32\DriverStore\FileRepository\wpdrapi.inf_b2b04810\wpdrapi.inf' ([strings] <src=drvstore>)
dvi: Created Driver Node:
dvi: HardwareID - TCPIP\WINDOWS_MOBILE_DEVICE
dvi: InfName -
C:\Windows\System32\DriverStore\FileRepository\wpdrapi.inf_b2b04810\wpdrapi.inf
dvi: DevDesc - Windows Mobile-based device
dvi: DrvDesc - Windows Mobile-based device
dvi: Provider - Microsoft Corporation
dvi: Mfg - (Standard Windows Mobile devices)
dvi: ModelsSec - Microsoft.NTx86
dvi: InstallSec - WINDOWSMOBILE_WPD_DEVICE
dvi: ActualSec - WINDOWSMOBILE_WPD_DEVICE.NT
dvi: Rank - 0x0dff0000
dvi: Signer - microsoft windows hardware compatibility
publisher
dvi: Signer Score - WHQL
dvi: DrvDate - 05/31/2007
dvi: Version - 6.1.6965.0
inf: Searched 2 potential matches in published INF directory
inf: Searched 29 INFs in directory: 'C:\Windows\INF'
dvi: {Build Driver List - exit(0x00000000)} 21:11:30.737
ndv: Selecting best match...
dvi: {DIF_SELECTBESTCOMPATDRV} 21:11:30.738
dvi: Using exported function 'WpdClassInstaller' in module
'C:\Windows\system32\wpd_ci.dll'.
dvi: Class installer == wpd_ci.dll,WpdClassInstaller
dvi: Using exported function 'CoDeviceInstall' in module
'C:\Windows\system32\WUDFCoInstaller.dll'.
dvi: CoInstaller 1 == WUDFCoInstaller.dll
dvi: CoInstaller 1: Enter 21:11:30.810
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 21:11:30.811
dvi: Class installer: Exit
dvi: Default installer: Enter 21:11:30.813
dvi: {Select Best Driver}
dvi: Selected driver installs from section
[WINDOWSMOBILE_WPD_DEVICE] in
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_b2b04810\wpdrapi.inf'.
dvi: Class GUID of device remains:
{eec5ad98-8080-425f-922a-dabf3de3f69a}.
dvi: Set selected driver complete.
dvi: Selected:
dvi: Description - [Windows Mobile-based device]
dvi: InfFile -
[c:\windows\system32\driverstore\filerepository\wpdrapi.inf_b2b04810\wpdrapi.inf]
dvi: Section - [WINDOWSMOBILE_WPD_DEVICE]
dvi: Signer - [microsoft windows hardware
compatibility publisher]
dvi: Rank - [0x0dff0000]
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 21:11:30.823
ndv: Driver selected, now performing install...
ndv: {Core Device Install}
inf: Opened PNF: 'C:\Windows\INF\oem9.inf' ([strings] <src=oempath>)
inf: Opened PNF: 'C:\Windows\INF\oem9.inf' ([strings] <src=oempath>)
dvi: {DIF_ALLOW_INSTALL} 21:11:30.895
dvi: CoInstaller 1: Enter 21:11:30.895
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 21:11:30.897
dvi: Class installer: Exit
dvi: Default installer: Enter 21:11:30.901
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 21:11:30.903
ndv: Installing files...
dvi: {DIF_INSTALLDEVICEFILES} 21:11:30.904
dvi: CoInstaller 1: Enter 21:11:30.905
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 21:11:30.906
dvi: Class installer: Exit
dvi: Default installer: Enter 21:11:30.908
dvi: {Install FILES}
inf: Opened PNF:
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_b2b04810\wpdrapi.inf' ([strings] <src=drvstore>)
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT]}
inf: CopyFiles=WPDRAPIDRIVER_COMMON.Files.Core
(wpdrapi.inf line 41)
cpy: Open PnpLockdownPolicy: Err=2. This is
OK. Use LockDownPolicyDefault
flq: QueueSingleCopy...
flq: Inf :
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_b2b04810\wpdrapi.inf'
flq: SourceInf:
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_b2b04810\wpdrapi.inf'
flq: SourceSection: [sourcedisksfiles]
flq: Source root path based on SourceInf
flq: SourceRootPath:
'C:\Windows\System32\DriverStore\FileRepository\wpdrapi.inf_b2b04810'
flq: {FILE_QUEUE_COPY}
flq: CopyStyle - 0x06000000
flq: SourceRootPath -
'C:\Windows\System32\DriverStore\FileRepository\wpdrapi.inf_b2b04810'
flq: SourceFilename - 'WpdRapi.dll'
flq: TargetDirectory-
'C:\Windows\system32\DRIVERS\UMDF'
flq: TargetFilename - 'WpdRapi2.dll'
flq: SourceDesc - 'Windows Mobile
Device Center Media'
flq: {FILE_QUEUE_COPY exit(0x00000000)}
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT] exit (0x00000000)}
dvi: Processing co-installer registration section
[WINDOWSMOBILE_WPD_DEVICE.NT.CoInstallers].
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.CoInstallers]}
inf: No (Copy/Ren/Del)Files directives found
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.CoInstallers] exit (0x00000000)}
dvi: Co-installers registered.
dvi: {Install INTERFACES}
dvi: Installing section
[WINDOWSMOBILE_WPD_DEVICE.NT.Interfaces]
dvi: {Install INTERFACES exit 00000000}
dvi: {Install FILES exit (0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 21:11:30.935
ndv: Pruning file queue...
dvi: {_SCAN_FILE_QUEUE}
flq: ScanQ flags=620
flq: SPQ_SCAN_PRUNE_COPY_QUEUE
flq: SPQ_SCAN_FILE_COMPARISON
flq: SPQ_SCAN_ACTIVATE_DRP
flq: ScanQ number of copy nodes=1
flq: File 'C:\Windows\system32\DRIVERS\UMDF\WpdRapi2.dll'
pruned from copy.
sig: Using catalog
'C:\Windows\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem9.CAT'.
cpy: DrpSetRegFileProt
'C:\Windows\system32\DRIVERS\UMDF\WpdRapi2.dll' Status=0 Class=OEM OEM
Protected
flq: ScanQ action=200 DoPruning=32
flq: ScanQ end Validity flags=620 CopyNodes=0
dvi: {_SCAN_FILE_QUEUE exit(0, 0x00000000)}
ndv: Committing file queue...
flq: {_COMMIT_FILE_QUEUE}
flq: CommitQ DelNodes=0 RenNodes=0 BackNodes=0 CopyNodes=0
flq: {_COMMIT_FILE_QUEUE exit(0x00000000)}
ndv: Registering CoInstallers...
dvi: {DIF_REGISTER_COINSTALLERS} 21:11:31.042
dvi: CoInstaller 1: Enter 21:11:31.044
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 21:11:31.045
dvi: Class installer: Exit
dvi: Default installer: Enter 21:11:31.047
inf: Opened PNF:
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_b2b04810\wpdrapi.inf' ([strings] <src=drvstore>)
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.CoInstallers]}
inf: AddReg=CoInstallers_AddReg (wpdrapi.inf line
51)
inf:
HKR,,CoInstallers32,0x00010000,WUDFCoInstaller.dll (wpdrapi.inf line 85)
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.CoInstallers] exit (0x00000000)}
dvi: {DIF_DESTROYPRIVATEDATA} 21:11:31.054
dvi: CoInstaller 1: Enter 21:11:31.054
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 21:11:31.056
dvi: Class installer: Exit
dvi: Default installer: Enter 21:11:31.057
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)}
21:11:31.059
dvi: Co-installers registered.
dvi: Default installer: Exit
dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 21:11:31.061
ndv: Installing interfaces...
dvi: {DIF_INSTALLINTERFACES} 21:11:31.062
dvi: Using exported function 'CoDeviceInstall' in module
'C:\Windows\system32\WUDFCoInstaller.dll'.
dvi: CoInstaller 1 == WUDFCoInstaller.dll
dvi: CoInstaller 1: Enter 21:11:31.065
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 21:11:31.066
dvi: Class installer: Exit
dvi: Default installer: Enter 21:11:31.068
dvi: {Install INTERFACES}
inf: Opened PNF:
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_b2b04810\wpdrapi.inf' ([strings] <src=drvstore>)
dvi: Installing section
[WINDOWSMOBILE_WPD_DEVICE.NT.Interfaces]
dvi: {Install INTERFACES exit 00000000}
dvi: Default installer: Exit
dvi: {DIF_INSTALLINTERFACES - exit(0x00000000)} 21:11:31.073
ndv: Installing device...
dvi: {DIF_INSTALLDEVICE} 21:11:31.075
dvi: CoInstaller 1: Enter 21:11:31.075
inf: Opened PNF: 'C:\Windows\INF\oem9.inf' ([strings]
<src=oempath>)
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 21:11:31.163
dvi: {Install DEVICE}
inf: Opened PNF:
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_b2b04810\wpdrapi.inf' ([strings] <src=drvstore>)
dvi: Processing Registry/Property directives...
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT]}
inf: 12,UMDF,wpdrapi2.dll,1 (wpdrapi.inf line
68)
inf: Processing REGISTERDLLS section
[WPDRAPIDRIVER_COMMON.RegisterComServers]. Module: '%12%\UMDF\wpdrapi2.dll',
flags: 0x0001, timeout: 60s, Arguments: '(null)'.
inf: Calling 'DllRegisterServer' in OLE
Control 'C:\Windows\system32\DRIVERS\UMDF\wpdrapi2.dll' succeeded.
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT] exit (0x00000000)}
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.Hw]}
inf:
AddReg=WPDRAPIDRIVER_COMMON.AutoPlayRegistration (wpdrapi.inf line 45)
inf:
HKR,,EnableDefaultAutoPlaySupport,0x10001,1 (wpdrapi.inf line 71)
inf: HKR,,EnableLegacySupport,0x10001,1
(wpdrapi.inf line 72)
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.Hw] exit (0x00000000)}
dvi: {Writing Device Properties}
dvi: Provider name=Microsoft Corporation
dvi: DriverDate 05/31/2007
dvi: DriverVersion=6.1.6965.0
dvi: Class name=WPD
dvi: Manufacturer=(Standard Windows Mobile
devices)
dvi: Matching
DeviceID=tcpip\windows_mobile_device
dvi: Strong
Name=oem9.inf:Microsoft.NTx86:WINDOWSMOBILE_WPD_DEVICE:6.1.6965.0:tcpip\windows_mobile_device
dvi: {Writing Device Properties - Complete}
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.Services]}
inf:
AddService=WUDFRd,0x000001fa,WUDFRD_ServiceInstall (wpdrapi.inf line 48)
inf: ServiceType=1 (wpdrapi.inf line 79)
inf: StartType=3 (wpdrapi.inf line 80)
inf: ErrorControl=1 (wpdrapi.inf line 81)
inf:
ServiceBinary=C:\Windows\system32\DRIVERS\WUDFRd.sys (wpdrapi.inf line 82)
dvi: Add Service: Modified existing service
'WUDFRd'.
inf: {Install Inf Section
[WINDOWSMOBILE_WPD_DEVICE.NT.Services] exit(0x00000000)}
dvi: {Install DEVICE exit (0x00000000)}
dvi: Writing common driver property settings.
dvi: DriverDescription=Windows Mobile-based device
dvi: DeviceDisplayName=Windows Mobile-based device
dvi: Install Device: Restarting device. 21:11:31.255
dvi: Install Device: Restarting device completed.
21:11:43.203
dvi: Class installer: Exit
dvi: CoInstaller 1: Enter (Post Processing) 21:11:43.207
dvi: CoInstaller 1: Exit (Post Processing)
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 21:11:43.213
dvi: {Build Driver List} 21:11:43.213
! dvi: Driver list already built
dvi: {Build Driver List - exit(0x00000000)} 21:11:43.215
dvi: {DIF_SELECTBESTCOMPATDRV} 21:11:43.215
dvi: CoInstaller 1: Enter 21:11:43.216
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 21:11:43.217
dvi: Class installer: Exit
dvi: Default installer: Enter 21:11:43.219
dvi: {Select Best Driver}
dvi: Selected driver installs from section
[WINDOWSMOBILE_WPD_DEVICE] in
'c:\windows\system32\driverstore\filerepository\wpdrapi.inf_b2b04810\wpdrapi.inf'.
dvi: Class GUID of device remains:
{eec5ad98-8080-425f-922a-dabf3de3f69a}.
dvi: Set selected driver complete.
dvi: Selected:
dvi: Description - [Windows Mobile-based device]
dvi: InfFile -
[c:\windows\system32\driverstore\filerepository\wpdrapi.inf_b2b04810\wpdrapi.inf]
dvi: Section - [WINDOWSMOBILE_WPD_DEVICE]
dvi: Signer - [microsoft windows hardware
compatibility publisher]
dvi: Rank - [0x0dff0000]
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 21:11:43.228
dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 21:11:43.229
dvi: CoInstaller 1: Enter 21:11:43.230
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 21:11:43.231
dvi: Class installer: Exit
dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0x00000000)}
21:11:51.728
ndv: Device install status=0x00000000
ndv: Performing device install final cleanup...
ndv: {Core Device Install - exit(0x00000000)}
dvi: {DIF_DESTROYPRIVATEDATA} 21:11:51.732
dvi: CoInstaller 1: Enter 21:11:51.733
dvi: CoInstaller 1: Exit
dvi: Class installer: Enter 21:11:51.734
dvi: Class installer: Exit
dvi: Default installer: Enter 21:11:51.736
dvi: Default installer: Exit
dvi: {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 21:11:51.737
ump: Server install process exited with code 0x00000000 21:11:51.766
<<< Section end 2007/08/23 21:11:51.768
<<< [Exit status: SUCCESS]
--
Ben


"Steve Spiller [MSFT]" wrote:

Did you try restarting after enabling the logging? If you're getting to the
point of the WMDC UI becoming visible, there will be logging. Without
getting the logs of the error condition I'm stumpped as to what might be
going on. I can honestly say I've never seen this issue before :)

--
Thanks,

Steve Spiller
Development Lead
Windows Mobile Device Center

This posting is provided "AS IS" with no warranties, and confers no rights.

"Ben" <Ben@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:828D62E5-7F7D-4297-A756-4BF574D4820D@xxxxxxxxxxxxxxxx
Steve, have tried several reinstalls of WMDC all to version 6.1. No
change.

I am using Zonealarm free. Have enabled all the .exe files and the .dll
files that wmdc seems to want:
wcescomm.dll
rapimgr.dll
ceappmgr.exe
svchost.exe
windowsmobile.rapi.dll
wmdsync.exe
wmdsyncman.dll
wmdhost.exe
wmdc.exe

Not now getting wcescomm error of multiple devices following reboot; still
getting rapimgr error 8 though. Uninstalling/disabling firewalls doesn't
make any difference.

I have tried following the instructions on the website given, but the logs
don't generate as expected by the instructions - no sign of them
anywhere...
:-/

Just noticed that the phone is visible for a little while - about 30
seconds
- under computer staight after connecting...can browse the phone too - but
then it just disappears from the menu...at exactly the same time as WMDC
says
'not connected'

Cheers Steve,

--
Ben


"Steve Spiller [MSFT]" wrote:

Sometimes a hard reset of the device does help, but shouldn't be
necessary.
And you should never have to reinstall Vista because of WMDC. Sometimes
uninstalling and reinstalling WMDC helps, though.

Which firewall are you using? You should never get that multiple-devices
connected error unless you have two unique Windows Mobile devices
connected.

Also, on that same site is a set of instructions for generating debug
logs
for WMDC. Go ahead and do that. Maybe there will be something in there
that points to the issue you're seeing.

--
Thanks,

Steve Spiller
Development Lead
Windows Mobile Device Center

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Ben" <Ben@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:65CC48A5-1BFA-435B-84DE-E80D63B667FB@xxxxxxxxxxxxxxxx
Hi Steve. Thanks for your reply. I'm using version 6.1. I have tried
switching the device to serial several times...but to no avail.

I have enabled port 990 on the firewall (along with all other
recommended
ports from the website you pointed me at - been there, very useful, but
didn't solve the problem.) It certainly looks like it is being blocked
in
some way...WMDC says connecting, then stops and says 'not connected',
but
has
recognised my device is called Ben...so obviously had some sort of
contact.
It just won't initiate the partnership set up. Also now getting a
WcesComm
error 4 - even though it is only my phone plugged in to usb...(removed
everything in case of conflict.)

I am considering a hard reset of the device, followed by if necessary
(but
not really wanting to) a reinstall of Vista. Would either of these be
worth
doing or do you have any other ideas? It is quite frustrating!
--
Ben


"Steve Spiller [MSFT]" wrote:

Hello,

Can you tell me which version of WMDC you're using? The latest is
6.1.

Usually switching to serial will fix the problem. The rapimgr event 8
is
caused when we send a UDP packet to the device asking it to connect
back
on
port 990 and the device is blocked from doing so.

There's a lot of good information here that may help with
troublshooting,
including the Firewall settings:
http://www.pocketpcfaq.com/faqs/wmdc/index.htm


--
Thanks,

Steve Spiller
Development Lead
Windows Mobile Device Center

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Ben" <Ben@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E74F0134-8833-475F-87E5-2579C6A1E206@xxxxxxxxxxxxxxxx
I have done lots of research but can't find a solution to this:

A UK Orange E650 (HTC S710). WMDC recognises a device attached but
fails
to sync. Device not visible in computer or media player. Device is
in
device manager.

Have tried switching to serial. Have reinstalled WMDC several
times.
In
event log when trying to connect it comes up as a Rapimgr error 8
(WMDC
received a connection from the device, but something failed during
the
connection protocol.)

I have enabled suggested ports in the firewall....but the event log
seems
to
suggest that Rapimgr is causing a problem with the connection. How
can
I
add
the rapimgr.dll to the firewall exceptions? Is it the likely cause
of
stopping my phone syncing? The phone connected to XP and Activesync
straight
away with no problem...

Cheers,
--
Ben






.

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