Re: WMDC not syncing

Did you try restarting after enabling the logging? If you're getting to the point of the WMDC UI becoming visible, there will be logging. Without getting the logs of the error condition I'm stumpped as to what might be going on. I can honestly say I've never seen this issue before :)

--
Thanks,

Steve Spiller
Development Lead
Windows Mobile Device Center

This posting is provided "AS IS" with no warranties, and confers no rights.

"Ben" <Ben@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:828D62E5-7F7D-4297-A756-4BF574D4820D@xxxxxxxxxxxxxxxx
Steve, have tried several reinstalls of WMDC all to version 6.1. No change.

I am using Zonealarm free. Have enabled all the .exe files and the .dll
files that wmdc seems to want:
wcescomm.dll
rapimgr.dll
ceappmgr.exe
svchost.exe
windowsmobile.rapi.dll
wmdsync.exe
wmdsyncman.dll
wmdhost.exe
wmdc.exe

Not now getting wcescomm error of multiple devices following reboot; still
getting rapimgr error 8 though. Uninstalling/disabling firewalls doesn't
make any difference.

I have tried following the instructions on the website given, but the logs
don't generate as expected by the instructions - no sign of them anywhere...
:-/

Just noticed that the phone is visible for a little while - about 30 seconds
- under computer staight after connecting...can browse the phone too - but
then it just disappears from the menu...at exactly the same time as WMDC says
'not connected'

Cheers Steve,

--
Ben


"Steve Spiller [MSFT]" wrote:

Sometimes a hard reset of the device does help, but shouldn't be necessary.
And you should never have to reinstall Vista because of WMDC. Sometimes
uninstalling and reinstalling WMDC helps, though.

Which firewall are you using? You should never get that multiple-devices
connected error unless you have two unique Windows Mobile devices connected.

Also, on that same site is a set of instructions for generating debug logs
for WMDC. Go ahead and do that. Maybe there will be something in there
that points to the issue you're seeing.

--
Thanks,

Steve Spiller
Development Lead
Windows Mobile Device Center

This posting is provided "AS IS" with no warranties, and confers no rights.

"Ben" <Ben@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:65CC48A5-1BFA-435B-84DE-E80D63B667FB@xxxxxxxxxxxxxxxx
> Hi Steve. Thanks for your reply. I'm using version 6.1. I have tried
> switching the device to serial several times...but to no avail.
>
> I have enabled port 990 on the firewall (along with all other > recommended
> ports from the website you pointed me at - been there, very useful, but
> didn't solve the problem.) It certainly looks like it is being blocked > in
> some way...WMDC says connecting, then stops and says 'not connected', > but
> has
> recognised my device is called Ben...so obviously had some sort of
> contact.
> It just won't initiate the partnership set up. Also now getting a
> WcesComm
> error 4 - even though it is only my phone plugged in to usb...(removed
> everything in case of conflict.)
>
> I am considering a hard reset of the device, followed by if necessary > (but
> not really wanting to) a reinstall of Vista. Would either of these be
> worth
> doing or do you have any other ideas? It is quite frustrating!
> -- > Ben
>
>
> "Steve Spiller [MSFT]" wrote:
>
>> Hello,
>>
>> Can you tell me which version of WMDC you're using? The latest is >> 6.1.
>>
>> Usually switching to serial will fix the problem. The rapimgr event 8 >> is
>> caused when we send a UDP packet to the device asking it to connect >> back
>> on
>> port 990 and the device is blocked from doing so.
>>
>> There's a lot of good information here that may help with >> troublshooting,
>> including the Firewall settings:
>> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
>>
>>
>> -- >> Thanks,
>>
>> Steve Spiller
>> Development Lead
>> Windows Mobile Device Center
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Ben" <Ben@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:E74F0134-8833-475F-87E5-2579C6A1E206@xxxxxxxxxxxxxxxx
>> >I have done lots of research but can't find a solution to this:
>> >
>> > A UK Orange E650 (HTC S710). WMDC recognises a device attached but
>> > fails
>> > to sync. Device not visible in computer or media player. Device is >> > in
>> > device manager.
>> >
>> > Have tried switching to serial. Have reinstalled WMDC several >> > times.
>> > In
>> > event log when trying to connect it comes up as a Rapimgr error 8 >> > (WMDC
>> > received a connection from the device, but something failed during >> > the
>> > connection protocol.)
>> >
>> > I have enabled suggested ports in the firewall....but the event log
>> > seems
>> > to
>> > suggest that Rapimgr is causing a problem with the connection. How >> > can
>> > I
>> > add
>> > the rapimgr.dll to the firewall exceptions? Is it the likely cause >> > of
>> > stopping my phone syncing? The phone connected to XP and Activesync
>> > straight
>> > away with no problem...
>> >
>> > Cheers,
>> > -- >> > Ben
>>
>>



.

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