Re: WMDC not syncing

Steve, have tried several reinstalls of WMDC all to version 6.1. No change.

I am using Zonealarm free. Have enabled all the .exe files and the .dll
files that wmdc seems to want:
wcescomm.dll
rapimgr.dll
ceappmgr.exe
svchost.exe
windowsmobile.rapi.dll
wmdsync.exe
wmdsyncman.dll
wmdhost.exe
wmdc.exe

Not now getting wcescomm error of multiple devices following reboot; still
getting rapimgr error 8 though. Uninstalling/disabling firewalls doesn't
make any difference.

I have tried following the instructions on the website given, but the logs
don't generate as expected by the instructions - no sign of them anywhere...
:-/

Just noticed that the phone is visible for a little while - about 30 seconds
- under computer staight after connecting...can browse the phone too - but
then it just disappears from the menu...at exactly the same time as WMDC says
'not connected'

Cheers Steve,

--
Ben


"Steve Spiller [MSFT]" wrote:

Sometimes a hard reset of the device does help, but shouldn't be necessary.
And you should never have to reinstall Vista because of WMDC. Sometimes
uninstalling and reinstalling WMDC helps, though.

Which firewall are you using? You should never get that multiple-devices
connected error unless you have two unique Windows Mobile devices connected.

Also, on that same site is a set of instructions for generating debug logs
for WMDC. Go ahead and do that. Maybe there will be something in there
that points to the issue you're seeing.

--
Thanks,

Steve Spiller
Development Lead
Windows Mobile Device Center

This posting is provided "AS IS" with no warranties, and confers no rights.

"Ben" <Ben@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:65CC48A5-1BFA-435B-84DE-E80D63B667FB@xxxxxxxxxxxxxxxx
Hi Steve. Thanks for your reply. I'm using version 6.1. I have tried
switching the device to serial several times...but to no avail.

I have enabled port 990 on the firewall (along with all other recommended
ports from the website you pointed me at - been there, very useful, but
didn't solve the problem.) It certainly looks like it is being blocked in
some way...WMDC says connecting, then stops and says 'not connected', but
has
recognised my device is called Ben...so obviously had some sort of
contact.
It just won't initiate the partnership set up. Also now getting a
WcesComm
error 4 - even though it is only my phone plugged in to usb...(removed
everything in case of conflict.)

I am considering a hard reset of the device, followed by if necessary (but
not really wanting to) a reinstall of Vista. Would either of these be
worth
doing or do you have any other ideas? It is quite frustrating!
--
Ben


"Steve Spiller [MSFT]" wrote:

Hello,

Can you tell me which version of WMDC you're using? The latest is 6.1.

Usually switching to serial will fix the problem. The rapimgr event 8 is
caused when we send a UDP packet to the device asking it to connect back
on
port 990 and the device is blocked from doing so.

There's a lot of good information here that may help with troublshooting,
including the Firewall settings:
http://www.pocketpcfaq.com/faqs/wmdc/index.htm


--
Thanks,

Steve Spiller
Development Lead
Windows Mobile Device Center

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Ben" <Ben@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E74F0134-8833-475F-87E5-2579C6A1E206@xxxxxxxxxxxxxxxx
I have done lots of research but can't find a solution to this:

A UK Orange E650 (HTC S710). WMDC recognises a device attached but
fails
to sync. Device not visible in computer or media player. Device is in
device manager.

Have tried switching to serial. Have reinstalled WMDC several times.
In
event log when trying to connect it comes up as a Rapimgr error 8 (WMDC
received a connection from the device, but something failed during the
connection protocol.)

I have enabled suggested ports in the firewall....but the event log
seems
to
suggest that Rapimgr is causing a problem with the connection. How can
I
add
the rapimgr.dll to the firewall exceptions? Is it the likely cause of
stopping my phone syncing? The phone connected to XP and Activesync
straight
away with no problem...

Cheers,
--
Ben




.

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