Re: WMDC not syncing

Sometimes a hard reset of the device does help, but shouldn't be necessary. And you should never have to reinstall Vista because of WMDC. Sometimes uninstalling and reinstalling WMDC helps, though.

Which firewall are you using? You should never get that multiple-devices connected error unless you have two unique Windows Mobile devices connected.

Also, on that same site is a set of instructions for generating debug logs for WMDC. Go ahead and do that. Maybe there will be something in there that points to the issue you're seeing.

--
Thanks,

Steve Spiller
Development Lead
Windows Mobile Device Center

This posting is provided "AS IS" with no warranties, and confers no rights.

"Ben" <Ben@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:65CC48A5-1BFA-435B-84DE-E80D63B667FB@xxxxxxxxxxxxxxxx
Hi Steve. Thanks for your reply. I'm using version 6.1. I have tried
switching the device to serial several times...but to no avail.

I have enabled port 990 on the firewall (along with all other recommended
ports from the website you pointed me at - been there, very useful, but
didn't solve the problem.) It certainly looks like it is being blocked in
some way...WMDC says connecting, then stops and says 'not connected', but has
recognised my device is called Ben...so obviously had some sort of contact.
It just won't initiate the partnership set up. Also now getting a WcesComm
error 4 - even though it is only my phone plugged in to usb...(removed
everything in case of conflict.)

I am considering a hard reset of the device, followed by if necessary (but
not really wanting to) a reinstall of Vista. Would either of these be worth
doing or do you have any other ideas? It is quite frustrating!
--
Ben


"Steve Spiller [MSFT]" wrote:

Hello,

Can you tell me which version of WMDC you're using? The latest is 6.1.

Usually switching to serial will fix the problem. The rapimgr event 8 is
caused when we send a UDP packet to the device asking it to connect back on
port 990 and the device is blocked from doing so.

There's a lot of good information here that may help with troublshooting,
including the Firewall settings:
http://www.pocketpcfaq.com/faqs/wmdc/index.htm


--
Thanks,

Steve Spiller
Development Lead
Windows Mobile Device Center

This posting is provided "AS IS" with no warranties, and confers no rights.

"Ben" <Ben@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E74F0134-8833-475F-87E5-2579C6A1E206@xxxxxxxxxxxxxxxx
>I have done lots of research but can't find a solution to this:
>
> A UK Orange E650 (HTC S710). WMDC recognises a device attached but > fails
> to sync. Device not visible in computer or media player. Device is in
> device manager.
>
> Have tried switching to serial. Have reinstalled WMDC several times. > In
> event log when trying to connect it comes up as a Rapimgr error 8 (WMDC
> received a connection from the device, but something failed during the
> connection protocol.)
>
> I have enabled suggested ports in the firewall....but the event log > seems
> to
> suggest that Rapimgr is causing a problem with the connection. How can > I
> add
> the rapimgr.dll to the firewall exceptions? Is it the likely cause of
> stopping my phone syncing? The phone connected to XP and Activesync
> straight
> away with no problem...
>
> Cheers,
> -- > Ben



.

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