Re: ActiveSync error 85010014 yet again! Any suggestions?

Hi Carl,

I am running Activesync 4.5 with Outlook2007. I used to be able to sync my
WM6 phone perfectly. However, today I have the same 85010014 error and can't
sync my phone with Outlook. Don't know if you can help. Below is the
WCESMgr.log file.

Thanks,
Tom.

07/27/2007 23:53:38.843 **************** Logging Started ****************
07/27/2007 23:53:38.843 Process C:\Program Files\Microsoft
ActiveSync\WCESMgr.exe p(3384)
07/27/2007 23:53:38.843



**** ActiveSync (4.5.5096 RETAIL) started, Cmd line: '/onconnect'
07/27/2007 23:53:40.671 Checking existing partnership on device 0xCEC7FA9.
07/27/2007 23:53:42.265 DTPT: Setting DTPT network to
{A8BCF750-A9BC-4CC2-B10B-22D89F4C9D5C}
07/27/2007 23:53:42.265 DTPT: Send DTPT
Network={A8BCF750-A9BC-4CC2-B10B-22D89F4C9D5C}. Result=0x00000000
07/27/2007 23:53:47.250 DTPTMultiHoming: Send Value=0 Result=0x00000000
07/27/2007 23:53:47.250 *** Http listener loaded
07/27/2007 23:53:47.250 Connected to device 0xCEC7FA9 (PocketPC,
WM_Prayat_R1) [partner 0]
07/27/2007 23:53:47.250 **** Starting synchronization engine
07/27/2007 23:53:50.171 Remote object: 'Ink', SSPId: 0x00002710 [10 items]
07/27/2007 23:53:50.171 Remote object: 'Favorite', SSPId: 0x00002711 [5 items]
07/27/2007 23:53:50.171 Remote object: 'Media', SSPId: 0x00002712 [1 items]
07/27/2007 23:53:50.171 Remote object: 'File', SSPId: 0x00002713 [88 items]
07/27/2007 23:53:50.171 Remote object: 'OneNote Note', SSPId: 0x00002714 [0
items]
07/27/2007 23:53:51.546 Scanning desktop SSP for 'Favorite'
07/27/2007 23:53:51.546 Scan: MODIFY 'Favorite' desktop entry, Oid: 0x820000AC
07/27/2007 23:53:51.546 Done scanning 'Favorite' [0 creates, 1 modifys, 0
deletes]
07/27/2007 23:53:51.546 Start remote log processing for 'Favorite': [0
changes, 1 items]
07/27/2007 23:53:51.546 Done remote log processing for 'Favorite'
07/27/2007 23:53:54.093 Scanning desktop SSP for 'OneNote Note'
07/27/2007 23:53:54.093 Done scanning 'OneNote Note' [0 creates, 0 modifys,
0 deletes]
07/27/2007 23:53:54.093 **** Synchronization engine started
07/27/2007 23:53:54.093 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)
07/27/2007 23:53:55.578 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Datatype=""/> -
ASStatus.cpp(617)
07/27/2007 23:53:55.578 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><Progress
value="0"/></Status> - ASStatus.cpp(617)
07/27/2007 23:53:55.578 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><Total
value="100"/></Status> - ASStatus.cpp(617)
07/27/2007 23:53:58.734 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><StatusString
type="Status" value="Synchronizing folders"/></Status> - ASStatus.cpp(617)
07/27/2007 23:53:58.734 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Error Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Code="85010014"
Title="View status" Body="ActiveSync encountered a problem on the desktop."/>
- ASStatus.cpp(617)
07/27/2007 23:53:58.734 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Datatype=""/> -
ASStatus.cpp(617)
07/27/2007 23:53:58.734 **** Starting synchronization of all out-of-date items
07/27/2007 23:53:58.734 Synchronizing 1 items
07/27/2007 23:54:00.093 **** Completed synchronization
07/27/2007 23:54:01.453 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="" Datatype=""/> - ASStatus.cpp(617)
07/27/2007 23:54:01.453 Start remote log processing for 'Favorite': [1
changes, 1 items]
07/27/2007 23:54:01.453 Done remote log processing for 'Favorite'
07/27/2007 23:54:04.765 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)
07/27/2007 23:54:04.765 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Datatype=""/> -
ASStatus.cpp(617)
07/27/2007 23:54:05.843 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><Progress
value="0"/></Status> - ASStatus.cpp(617)
07/27/2007 23:54:05.843 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><Total
value="100"/></Status> - ASStatus.cpp(617)
07/27/2007 23:54:08.390 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Status Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}"><StatusString
type="Status" value="Synchronizing folders"/></Status> - ASStatus.cpp(617)
07/27/2007 23:54:08.390 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<Error Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Code="85010014"
Title="View status" Body="ActiveSync encountered a problem on the desktop."/>
- ASStatus.cpp(617)
07/27/2007 23:54:08.390 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="{F6315222-ED9D-40B3-9918-FA4896BE6B35}" Datatype=""/> -
ASStatus.cpp(617)
07/27/2007 23:54:08.390 **** Starting synchronization of all out-of-date items
07/27/2007 23:54:08.390 Synchronizing 1 items
07/27/2007 23:54:10.125 **** Completed synchronization
07/27/2007 23:54:10.125 p(3384) t(1580) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="" Datatype=""/> - ASStatus.cpp(617)





"Carl Wolz [MSFT]" wrote:

What is in the wcesmgr.log file?

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.

"Peter Maddern" <Pmad@xxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F05B7D9E-6C7B-4B5E-975D-BCD6799AAAEE@xxxxxxxxxxxxxxxx
Can anyone help me! I've spent a whole week trying to fix this extremely
frustrating problem with no success!

I'm using a laptop connected to the internet from a wireless router on a
home network. I have Outlook 2003 with POP3 e-mail accounts running under
Windows XP Professional SP2.

I upgraded the ROM on my Pocket PC phone from WM 2003 SE to WM5. Using the
Pocket PC in its cradle connected to my laptop via USB, sync of Outlook
data
to and from my laptop and using ActiveSync 4.1 worked perfectly with my
old
WM 2003 setup. Now after the ROM upgrade to WM 5, only files, Notes and
favorites sync over to the Pocket PC. No appointments, contacts or emails
sync over. However, "Explore the Pocket PC" works fine. With the
ActiveSync
dialogue box open, if I click on "view status", I get the error message.
"ActiveSync encountered a problem on the desktop: Support code 85010014".
ActiveSync of Outlook from my

Because it is essential to me to have my desktop Outlook data on my Pocket
PC, I have spent many hours searching the web and I see a large number of
posts describing the same problem. So it seems to me that this is a very
common problem! Some but not all folks seem to get it to work after
deleting/re-installing Outlook or deleting and creating a new partnership
but
I have had no success. I just seem to be going around in circles. Support
code 85010014 is said to be a server error I believe?

Interestingly, ActiveSync works OK for me on my desktop in my network.
This
has an Ethernet connection to the router. However, my desktop is not my
primary computer.

I have tried the following on my wireless laptop with no success:-

Soft and hard resets of the Pocket PC
Scanned my Outlook pst file for errors using scanpst.exe
Completely unisntalled Outlook and re-installed it
Tried with a new Outlook .pst file
Uninstalled AS 4.1 and re-installed it
Deleted the partnership and created a new one
Tried with macros on and off in Outlook
Uninstalled the news reader client (IntraVnews) I have as a plugin on
Outlook
Disabled the Windows firewall
Disabled my Kaspersky anti - virus software

Below are relevant sites - computer experts (I'm not one) might recognise
something in there which I need to do to get a fix to make ActiveSync sync
all my Outlook data over:-

http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

http://www.pocketpcfaq.com/faqs/activesync/syncerrors.htm

http://pdaphonehome.com/forums/archive/index.php/t-56146.html

(Towards the bottom of the above web page, the poster "Duglaw" has a
transcript of a MS support person who took control of his PC and fixed the
problem - I made the registry changes mentioned in the transcript but
again
no luck).

Below is my wcesmgr.log file from one of my unsuccessful sync attempts.
Can
anyone tell from this log what my problem is? The first mention of "error"
in
is in the line that has "Error Partner" a couple of lines up from the
bottom.
Note I didn't tick all the Outlook item options in ActiveSync dialogue
box. I
just ticked one or two of them.

02/07/2006 15:17:17.144 Checking existing partnership on device
0x1E741D47.
02/07/2006 15:17:17.215 **************** Logging Started ****************
02/07/2006 15:17:17.215 Process C:\Program Files\Microsoft
ActiveSync\WCESMgr.exe p(2928)
02/07/2006 15:17:17.215 ActiveSync second instance started, Cmd line:
'/onconnect'
02/07/2006 15:17:17.215 ActiveSync second instance exiting
02/07/2006 15:17:17.215 **************** Logging Stopped ****************
02/07/2006 15:17:22.682 DTPT: Setting DTPT network to
{ADB0B001-10B5-3F39-27C6-9742E785FCD4}
02/07/2006 15:17:23.934 DTPT: Send DTPT
Network={ADB0B001-10B5-3F39-27C6-9742E785FCD4}. Result=0x00000000
02/07/2006 15:17:32.426 *** Http listener loaded
02/07/2006 15:17:32.426 Connected to device 0x1E741D47 (PocketPC,
WM_Peter_Madde1) [partner 0]
02/07/2006 15:17:32.426 **** Starting synchronization engine
02/07/2006 15:17:34.319 Remote object: 'Ink', SSPId: 0x00002710 [0 items]
02/07/2006 15:17:34.319 Remote object: 'Favorite', SSPId: 0x00002711 [4
items]
02/07/2006 15:17:34.319 Remote object: 'Media', SSPId: 0x00002712 [1
items]
02/07/2006 15:17:34.319 Remote object: 'File', SSPId: 0x00002713 [18
items]
02/07/2006 15:17:34.319 WARNING: Object type 'HPC Favorite' is not
installed
on the device
02/07/2006 15:17:34.319 WARNING: Object type 'PhotoSync' is not installed
on
the device
02/07/2006 15:17:34.319 WARNING: Object type 'Mobile Application Link' is
not installed on the device
02/07/2006 15:17:35.551 **** Synchronization engine started
02/07/2006 15:17:37.754 p(1552) t(484) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)
02/07/2006 15:17:38.806 p(1552) t(484) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}"
Datatype=""/> -
ASStatus.cpp(617)
02/07/2006 15:17:40.308 p(1552) t(484) AirSyncStatusXML -> Process XML:
<Status Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}"><Progress
value="0"/></Status> - ASStatus.cpp(617)
02/07/2006 15:17:40.308 p(1552) t(484) AirSyncStatusXML -> Process XML:
<Status Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}"><Total
value="100"/></Status> - ASStatus.cpp(617)
02/07/2006 15:17:41.720 p(1552) t(484) AirSyncStatusXML -> Process XML:
<Status Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}"><StatusString
type="Status" value="Synchronizing folders"/></Status> - ASStatus.cpp(617)
02/07/2006 15:17:43.232 p(1552) t(484) AirSyncStatusXML -> Process XML:
<Error Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}" Code="85010014"
Title="View status" Body="ActiveSync encountered a problem on the
desktop."/> - ASStatus.cpp(617)
02/07/2006 15:17:44.233 p(1552) t(484) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="{8A4CD60C-FD91-413F-A983-9B137702850C}" Datatype=""/> -
ASStatus.cpp(617)
02/07/2006 15:17:44.233 **** Starting synchronization of all out-of-date
items
02/07/2006 15:17:44.233 Synchronizing 0 items
02/07/2006 15:17:45.625 **** Completed synchronization

Peter, UK




--
Peter



.

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