Re: ActiveSync encountered a problem on the desktop
- From: "Ako" <ako@utopia>
- Date: Thu, 1 Mar 2007 19:54:24 -0600
Sorry I should have tested with NIS 2007 active before posting, but your message caught me off guard. You are right, of course, so that saves me some trouble. Thanks.
"Ako" <ako@utopia> wrote in message news:OPHjExGXHHA.4720@xxxxxxxxxxxxxxxxxxxxxxx
Argun:
I am delighted to hear this helped you as well. As you saying that you sync email on Vista with NIS 2007 enabled?
Now if I can just get Word from crashing. I spent 3 hours on the phone with Ms yesterday and still no solution. I can't believe it. Never remember having had so many problems with a new os.
"Argun" <Argun@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:11F59030-01D3-4AB8-912C-DCC3CD975818@xxxxxxxxxxxxxxxxThank you very much Ako. Repairing Office solved my problem too.
I really don't understand why and how repairing helped since it was a clean
installation.
Norton Internet Security 2007 does not mess things up although it is not
disabled.
Have a nice day...
Argun
"Ako" wrote:
Oh well. Word kept crashing and would not open so I went to the control
panel and ran repair on Office 2007. I rebotted. Word opened with no
problem.
Then I decided to try for the 1,xxx time to sync again. Just to level the
odds, I disabled the firewall and left the sync with only contacts and
calendar. It worked. Then I enabled the firewall and it did another sync
which worked. Then I added email and it would not sync email until I
disabled the firewall.
So I don't know what other file or port I need to give permission to with my
firewall (NIS 2007) and after this working once about a month ago and then
never again I don't know what will happen tomorrow, but for the moment it is
working.
"Ako" <ako@utopia> wrote in message
news:eT8z47sWHHA.3948@xxxxxxxxxxxxxxxxxxxxxxx
>I doubt this is relevant, but for several days maybe even two weeks now >my
>Office 2007 Word crashes frequently. I dare not try and open a file >from
>Explorer. I must first open Word then open a file and yet even that
>scenario can fail me as it just did two times in a row moments ago.
>
> Oh goodness, I just want an answer. If the problem is Outlook, can Ms > give
> us a patch to get things going?
>
> "Jane Ly [MSFT]" <janely@xxxxxxxxxxxxxxxxxxxx> wrote in message
> news:7F3FB701-3A01-4A94-B805-A4E57FABC363@xxxxxxxxxxxxxxxx
>> This message is for both "Argun" and "Ako". The logs indicate that >> there
>> may
>> be a problem starting Outlook. Can you try connecting your device
>> without
>> Outlook running? Open Windows Task Manager and look at the Processes
>> tab.
>> Make sure Outlook.exe is not running and then connect. Do you still >> get
>> the
>> same error? One more thing to check is to see if you have the file
>> mfc42u.ll
>> in your \Windows\System32 directory.
>>
>> Looking forward to hearing from you both.
>> Jane Ly
>>
>> -- >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>> "Argun" wrote:
>>
>>> Hello Jane,
>>>
>>> I have done the following steps to reproduce the problem and the log
>>> files:
>>> 1. Disable firewall, anti spyware an etc.
>>> 2. Delete partnerships from the pc and the ppc device.
>>> 3. Uninstall wmdc and driver update.
>>> 4. Stop the wmdc services.
>>> 5. Delete the log files.
>>> 6. Restart the pc and the ppc.
>>> 7. Connect the ppc via USB.
>>> 8. Install the wmdc.
>>> 9. Establish a new partnership.
>>> 10. Sync.
>>> 11. Restart the pc and the ppc.
>>> 12. Sync.
>>>
>>> 25.02.2007 20:48
>>> I tried to sync Contacts, Notes, Calendar, Tasks, Mobile Favorites. >>> I
>>> received the following error after 10-15 seconds:
>>> “Synchronization cannot be started because you are not able to log >>> on to
>>> the
>>> network and access information. Restart your desktop computer and
>>> synchronize
>>> again. If the problem persists, contact your network administrator.”
>>>
>>> 25.02.2007 20:49
>>> I tried to sync. Mobile favorites and synchronization completed
>>> successfuly.
>>>
>>> 25.02.2007 20:50
>>> I tried to sync Contacts, Notes, Calendar, Tasks, Mobile Favorites. >>> I
>>> received the following error after 4-5 seconds:
>>> "ActiveSync encountered a problem on the desktop.".
>>>
>>> I have sent the log files via e-mail.
>>>
>>> Kind Regards,
>>>
>>> Argun Türe
>>>
>>>
>>> "Jane Ly [MSFT]" wrote:
>>>
>>> > Hi Argun,
>>> >
>>> > Thank you for your log files. Can you also me send all the log >>> > files
>>> > located in
>>> > %windir%\system32\logfiles\WindowsMobile\*.* ?
>>> >
>>> > Please repro the issue again and note the time at which it >>> > happened so
>>> > i can
>>> > parse the logs more accurately. Also, let us know if you see the
>>> > error
>>> > immediately or if WMDC says "Syncing" for a long time before >>> > reporting
>>> > the
>>> > error.
>>> >
>>> > Thanks!
>>> > Jane Ly
>>> >
>>> > -- >>> > This posting is provided "AS IS" with no warranties, and confers >>> > no
>>> > rights.
>>> >
>>> >
>>> > "Jane Ly [MSFT]" wrote:
>>> >
>>> > > Hi Argun,
>>> > >
>>> > > Please email the logs to dcinput@xxxxxxxxxxxxxx Mention that >>> > > these
>>> > > logs are
>>> > > for Jane Ly to view.
>>> > >
>>> > > Thanks,
>>> > > Jane Ly
>>> > >
>>> > > -- >>> > > This posting is provided "AS IS" with no warranties, and confers >>> > > no
>>> > > rights.
>>> > >
>>> > >
>>> > > "Argun" wrote:
>>> > >
>>> > > > Thank you for the information. I have enabled logging and saw >>> > > > the
>>> > > > log files,
>>> > > > however I couldn't send them to you via e-mail because, I >>> > > > received
>>> > > > "unrouteable mail domain "online.microsoft.com"" error when I
>>> > > > tried to send
>>> > > > the e-mail to the e-mail address displayed in your profile.
>>> > > >
>>> > > > How can I send the logs to you?
>>> > > >
>>> > > > P.S. AKU level of the official I-Mate JAMin rom is 2.0 so >>> > > > there is
>>> > > > no USB
>>> > > > Serial Connection option in settings > connections...
>>> > > >
>>> > > > Regards,
>>> > > > Argun
>>> > > >
>>> > > > "Jane Ly [MSFT]" wrote:
>>> > > >
>>> > > > > Hello,
>>> > > > >
>>> > > > > Please follow the instructions on this page to enable >>> > > > > logging:
>>> > > > > http://www.pocketpcfaq.com/faqs/wmdc/debug/index.htm
>>> > > > >
>>> > > > > Once you reproduce the error, please send me your wmdc.log >>> > > > > and
>>> > > > > wmdhost.log
>>> > > > > in your %temp% directory. That will help me diagnose your
>>> > > > > problem.
>>> > > > >
>>> > > > > Jane Ly
>>> > > > >
>>> > > > > -- >>> > > > > This posting is provided "AS IS" with no warranties, and >>> > > > > confers
>>> > > > > no rights.
>>> > > > >
>>> > > > >
>>> > > > > "Ako" wrote:
>>> > > > >
>>> > > > > > Since the problem solvers have yet to respond, I can tell >>> > > > > > you
>>> > > > > > that I get the
>>> > > > > > same error message. I initially got my smartphone to sync >>> > > > > > with
>>> > > > > > my new Vista
>>> > > > > > pc, but that is no longer the case. I have posted messages >>> > > > > > on
>>> > > > > > several forums
>>> > > > > > and so far a solution has not been found. You will find in
>>> > > > > > previous message
>>> > > > > > in this NG some tips on how to get better error messages, >>> > > > > > but
>>> > > > > > even those
>>> > > > > > failed me as one approach did not work and the other >>> > > > > > included
>>> > > > > > data I could
>>> > > > > > not understand.
>>> > > > > >
>>> > > > > > "Argun" <Argun@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> > > > > > news:558A4C13-4F11-451B-85CC-47635651D1BF@xxxxxxxxxxxxxxxx
>>> > > > > > > Hello,
>>> > > > > > >
>>> > > > > > > WMDC fails to sych with Outlook 2007 with error >>> > > > > > > "ActiveSync
>>> > > > > > > encountered a
>>> > > > > > > problem on the desktop.".
>>> > > > > > >
>>> > > > > > > I own an I-Mate Jamin (WM5) and I am running Windows >>> > > > > > > Vista
>>> > > > > > > Ultimate RTM,
>>> > > > > > > Office 2007 Ultimate RTM, WMDC 6.0.6783 (Release, not >>> > > > > > > Beta).
>>> > > > > > >
>>> > > > > > > I tried to uninstall, reinstall WMDC. I tried turning >>> > > > > > > on-off
>>> > > > > > > AntiVirus,
>>> > > > > > > Firewall software. I tried to delete and re-create
>>> > > > > > > partnerships both on my
>>> > > > > > > PPC and my PC.
>>> > > > > > >
>>> > > > > > > The partnership can be made and synchronization >>> > > > > > > completes
>>> > > > > > > successfully if
>>> > > > > > > only mobile favorites is selected. I can browse my PPC's
>>> > > > > > > storages. However
>>> > > > > > > I
>>> > > > > > > can not sync. Contacts, Notes, Calendar and Tasks.
>>> > > > > > >
>>> > > > > > > Everything works fine with Windows XP, Office 2003 and
>>> > > > > > > Activesync 4.2
>>> > > > > > >
>>> > > > > > > Please advice.
>>> > > > > > >
>>> > > > > > > Kind Regards,
>>> > > > > > >
>>> > > > > > > Argun
>>> > > > > >
>>> > > > > >
>
.
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