Re: ActiveSync encountered a problem on the desktop

Hello Jane,

I have done the following steps to reproduce the problem and the log files:
1. Disable firewall, anti spyware an etc.
2. Delete partnerships from the pc and the ppc device.
3. Uninstall wmdc and driver update.
4. Stop the wmdc services.
5. Delete the log files.
6. Restart the pc and the ppc.
7. Connect the ppc via USB.
8. Install the wmdc.
9. Establish a new partnership.
10. Sync.
11. Restart the pc and the ppc.
12. Sync.

25.02.2007 20:48
I tried to sync Contacts, Notes, Calendar, Tasks, Mobile Favorites. I
received the following error after 10-15 seconds:
“Synchronization cannot be started because you are not able to log on to the
network and access information. Restart your desktop computer and synchronize
again. If the problem persists, contact your network administrator.”

25.02.2007 20:49
I tried to sync. Mobile favorites and synchronization completed successfuly.

25.02.2007 20:50
I tried to sync Contacts, Notes, Calendar, Tasks, Mobile Favorites. I
received the following error after 4-5 seconds:
"ActiveSync encountered a problem on the desktop.".

I have sent the log files via e-mail.

Kind Regards,

Argun Türe


"Jane Ly [MSFT]" wrote:

Hi Argun,

Thank you for your log files. Can you also me send all the log files
located in
%windir%\system32\logfiles\WindowsMobile\*.* ?

Please repro the issue again and note the time at which it happened so i can
parse the logs more accurately. Also, let us know if you see the error
immediately or if WMDC says "Syncing" for a long time before reporting the
error.

Thanks!
Jane Ly

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"Jane Ly [MSFT]" wrote:

Hi Argun,

Please email the logs to dcinput@xxxxxxxxxxxxxx Mention that these logs are
for Jane Ly to view.

Thanks,
Jane Ly

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"Argun" wrote:

Thank you for the information. I have enabled logging and saw the log files,
however I couldn't send them to you via e-mail because, I received
"unrouteable mail domain "online.microsoft.com"" error when I tried to send
the e-mail to the e-mail address displayed in your profile.

How can I send the logs to you?

P.S. AKU level of the official I-Mate JAMin rom is 2.0 so there is no USB
Serial Connection option in settings > connections...

Regards,
Argun

"Jane Ly [MSFT]" wrote:

Hello,

Please follow the instructions on this page to enable logging:
http://www.pocketpcfaq.com/faqs/wmdc/debug/index.htm

Once you reproduce the error, please send me your wmdc.log and wmdhost.log
in your %temp% directory. That will help me diagnose your problem.

Jane Ly

--
This posting is provided "AS IS" with no warranties, and confers no rights.


"Ako" wrote:

Since the problem solvers have yet to respond, I can tell you that I get the
same error message. I initially got my smartphone to sync with my new Vista
pc, but that is no longer the case. I have posted messages on several forums
and so far a solution has not been found. You will find in previous message
in this NG some tips on how to get better error messages, but even those
failed me as one approach did not work and the other included data I could
not understand.

"Argun" <Argun@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:558A4C13-4F11-451B-85CC-47635651D1BF@xxxxxxxxxxxxxxxx
Hello,

WMDC fails to sych with Outlook 2007 with error "ActiveSync encountered a
problem on the desktop.".

I own an I-Mate Jamin (WM5) and I am running Windows Vista Ultimate RTM,
Office 2007 Ultimate RTM, WMDC 6.0.6783 (Release, not Beta).

I tried to uninstall, reinstall WMDC. I tried turning on-off AntiVirus,
Firewall software. I tried to delete and re-create partnerships both on my
PPC and my PC.

The partnership can be made and synchronization completes successfully if
only mobile favorites is selected. I can browse my PPC's storages. However
I
can not sync. Contacts, Notes, Calendar and Tasks.

Everything works fine with Windows XP, Office 2003 and Activesync 4.2

Please advice.

Kind Regards,

Argun


.

Relevant Pages

  • Re: ActiveSync encountered a problem on the desktop
    ... Then I decided to try for the 1,xxx time to sync again. ... Then I enabled the firewall and it did another sync ... Uninstall wmdc and driver update. ... I have sent the log files via e-mail. ...
    (microsoft.public.pocketpc.activesync)
  • Re: ActiveSync encountered a problem on the desktop
    ... be a problem starting Outlook. ... I tried to sync Contacts, Notes, Calendar, Tasks, Mobile Favorites. ... I have sent the log files via e-mail. ... I own an I-Mate Jamin and I am running Windows Vista Ultimate RTM, ...
    (microsoft.public.pocketpc.activesync)
  • Re: ActiveSync encountered a problem on the desktop
    ... be a problem starting Outlook. ... I tried to sync Contacts, Notes, Calendar, Tasks, Mobile Favorites. ... I have sent the log files via e-mail. ... same error message. ...
    (microsoft.public.pocketpc.activesync)
  • Re: Server Sync and OMA Wont work.
    ... I currently have 5 phones that sync with exchange. ... A stand alone PC is set next to the server, joined to ... Microsoft CSS Online Newsgroup Support ... I need log files for further analyze. ...
    (microsoft.public.windows.server.sbs)
  • Re: ActiveSync encountered a problem on the desktop
    ... I disabled the firewall and left the sync with only contacts and calendar. ... I have done the following steps to reproduce the problem and the log files: ... Uninstall wmdc and driver update. ...
    (microsoft.public.pocketpc.activesync)
Loading