Re: Activesync error 85002009 - but trying to sync with Outlook

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Chris,

Passthrough should not be an issue here, since he is trying to connect to
local Outlook, and not to Exchange. This is exactly the problem, how to
remove Exchange from the equation.

Regarding installation of AS, I did re-install AS 4.2 from scratch, and
Outlook was already installed when I did that. I believe it was already
installed before his original installation as well, since I've seen that he
used to use Chapura to sync his Palm to Outlook before he bought the PPC.

"Chris De Herrera" <spam@xxxxxxxxxxxxxxxx> wrote in message
news:%231fA84$IHHA.4848@xxxxxxxxxxxxxxxxxxxxxxx
Hi,
Did the user install ActiveSync after Outlook? Does the user have another
network connection setup on the PC? Is ActiveSync on the PC setup to
allow ActiveSync to connect to The Internet for passthrough? If it wasn't
then it would not allow him to sync via the PC.


--
Chris De Herrera
http://www.pocketpcfaq.com
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm



"Helio Diamant - MS-MVP/Mobile Devices" <helio@xxxxxxxxxxxxxxxxxxxxxxxx>
wrote in message news:%23isvC22IHHA.1248@xxxxxxxxxxxxxxxxxxxxxxx
Yesterday I have had a customer with this problem in my office, and
although I had some interesting findings, I
could not arrive to the solution. Also looked in many forums and found
the same questions many times, but no answers.

The error code, which appears in the notebook as a message:

"YOUR ACCOUNT INFORMATION COULD NOT BE DETECTED,CHOOSE CONFIGURE SERVER
ON THE ACTIVESYNC MENU TO CHECK YOUR EXCHANGE SERVER CREDENTIALS SUPPORT
CODE 85002009"

According to the databases at Flaphead ant at PocketPCFAQ, the meaning of
this error is "The sync key data on the device is not valid because a
data
removal failed". The solution proposed is to try to de-select items and
re-select them again.

So yesterday this guy comes to me with a brand new device (Asus 639), a
shiny new notebook by HP with a few software packages installed in the
notebook, and this error code when he tries to Activesync. After many
tests,
I came to the point that I have even HARD RESET the device, and at the
same
time uninstalled and re-installed Activesync to the notebook. So,
Everything
brand new and clean. And yet I've got the same error code.

After having this same failure on clean device and Activesync, I decided
to try
to sync his device with my Outlook. Guess what? It has worked perfectly.
More than that, I noticed one different between the behaviour of
Activesync
in his computer and in mine: while in my computer, in the creation of the
partnership, I had a checkbox saying that I sync with Exchange (default
is
checked - an absurd - and I had to uncheck it), in the same screen on his
computer there is no such checkbox and I don't have the option to say (by
unchecking it) that I am not syncing with Exchange.

This means there is something in the computer which is preventing the
option from being presented and unchecked. BTW, the computer is not a
member of a domain, so it shouldn't be connected to group policies.

Has anyone here seen this before? Was there a workaround? Any ideas?

Thanks,

Helio






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