Re: Need Help ActiveSync 4.2 + exchange 2003 sp2 on SBS 2003 premium sp1

Hi,
Those are all the known solutions. When you figure this one out, please let
me know what fixed it.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

"Miguel Jamous" <Miguel Jamous@xxxxxxx> wrote in message
news:e23CrrD0GHA.1300@xxxxxxxxxxxxxxxxxxxxxxx
Thanks Chris,

but no help for me, already try all that.

Bye,



"Chris De Herrera" <spam@xxxxxxxxxxxxxxxx> wrote in message
news:%23oLFymC0GHA.2300@xxxxxxxxxxxxxxxxxxxxxxx
Hi,
Here's a list of the errors that are known for Exchange ActiveSync -
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php

The solutions are:

"1. To enable Integrated Windows Authentication on the Exchange virtual
root
2. Re-enable Kerberos on the Exchange server by following the
instructions in the KB Article 215383. HOW TO: Configure IIS to Support
Both Kerberos and NTLM Authentication
3. If you are using Exchange 2003 on Windows 2000, obtain the hot fix
outlined in KB 329938 by calling Microsoft Product Support Services.
4. Attempt sync later.
5. Reduce the group membership or obtain the QFE fix outlined in KB
818526 by calling Microsoft Product Support Services.
6. Add a registry key. Use Regedt32 and locate
HKLM\System\CurrentControlSet\Services\MasSync\Parameters. Under the
Parameters key create a Reg_SZ value called SMTPProxy. Set the value to
the domain defined by the default recipient policy. For example,
Microsoft.com. Restart the IIS Admin service. If you are using a
front-end/back-end configuration this registry key needs to be added on
the front-end server.
7. To configure the Exchange virtual directory to not require SSL
8. Configure Windows SharePoint to use Kerberos authentication by
following the steps in KB 832769 HOW TO: Configure Windows SharePoint
Services to Use Kerberos Authentication
9. Try to delete items in your mailbox to bring it within limits or
contact your Exchange administrator to change the limits on your mailbox.
10. Uncheck anonymous authentication on the Microsoft-Server-ActiveSync
virtual directory on the server. Basic authentication should be enabled.
11. See KB 817379: Exchange ActiveSync and Outlook Mobile Access errors
occur when SSL or forms-based authentication is required for Exchange
Server 2003 if you are using SSL or forms-based authentication.
12. Change the IIS Default Web Sites\Exchange-Oma virtual server IP
address to deny all except the server's new IP address."


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

"Miguel Jamous" <Miguel Jamous@xxxxxxx> wrote in message
news:OavY%23DC0GHA.2036@xxxxxxxxxxxxxxxxxxxxxxx
Hello,

I Cannot synchronised my Pocket pc WM5.0 with exchange. Authentification
works perfectly according to my logs in IIS but then i get HTTP 500.

Logs:

IIS:

2006-09-04 11:56:32 W3SVC1 SERVER 10.0.1.4 OPTIONS
/Microsoft-Server-ActiveSync
User=user&DeviceId=CBC09CE8F6DFAB3872112361AF552458&DeviceType=PocketPC&Log=VNATNASNC:0A0C0D0FS:0A0C0D0SP:0C0I0S0R0S0L0H
443 domain\user194.7.1.5 HTTP/1.1 MSFT-PPC/5.1.2301 - - domain.be 200 0
0 606 391 0
2006-09-04 11:56:33 W3SVC1 SERVER 10.0.1.4 PROPFIND
/exchange-oma/user@xxxxxxxxx/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/PocketPC/CBC09CE8F6DFAB3872112361AF552458
- 80 - 10.0.1.4 HTTP/1.1 Microsoft-Server-ActiveSync/6.5.7638.1 - -
domain.be 401 1 64 0 424 15
2006-09-04 11:56:33 W3SVC1 SERVER 10.0.1.4 POST
/Microsoft-Server-ActiveSync
User=user&DeviceId=CBC09CE8F6DFAB3872112361AF552458&DeviceType=PocketPC&Cmd=FolderSync&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:1C1I463S0R0S0L0H0P
443 domain\user 194.7.1.5 HTTP/1.1 MSFT-PPC/5.1.2301 - - domain.be 500 0
0 332 462 15

WM5.0:

=-= Build 14957 =-=
=-= No XIP Information Available =-=
domain.be

=-=- [1/9/2006 15:39:18.0] -=-=
=-=-=-= Client Request =-=-=-=
OPTIONS
Microsoft-Server-ActiveSync?User=user&DeviceId=CBC09CE8F6DFAB3872112361AF552458&DeviceType=PocketPC
Accept-Language: en-us
MS-ASProtocolVersion: 2.5
X-MS-PolicyKey: 0

-=-=-=- Start of Body -=-=-=-


=-=- [1/9/2006 15:39:19.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 200 OK
Connection: close
Content-Length: 0
Date: Fri, 01 Sep 2006 13:39:21 GMT
Server: Microsoft-IIS/6.0
MicrosoftOfficeWebServer: 5.0_Pub
X-Powered-By: ASP.NET
Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands:
Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search,Notify,Ping


-=-=-=- Start of Body -=-=-=-


=-=- [1/9/2006 15:39:19.0] -=-=
=-=-=-= Client Request =-=-=-=
POST
Microsoft-Server-ActiveSync?User=user&DeviceId=CBC09CE8F6DFAB3872112361AF552458&DeviceType=PocketPC&Cmd=FolderSync
Accept-Language: en-us
MS-ASProtocolVersion: 2.5
Content-Type: application/vnd.ms-sync.wbxml
X-MS-PolicyKey: 0

-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><FolderSync
xmlns="FolderHierarchy:"><SyncKey>0</SyncKey></FolderSync>

=-=- [1/9/2006 15:39:20.0] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 500 Internal Server Error
Connection: close
Content-Length: 56
Date: Fri, 01 Sep 2006 13:39:22 GMT
Content-Type: text/html
Server: Microsoft-IIS/6.0
MicrosoftOfficeWebServer: 5.0_Pub
X-Powered-By: ASP.NET
Pragma: no-cache
MS-Server-ActiveSync: 6.5.7638.1



What I checked already :

1. All devices are not working, we have 3 in the organisation, all
different brands
2. OWA is working perfectly, no certificate error
3. OMA is working perfectly, no certificate error
3. Went through KB 817379 step by step, no succes.
4. Remove and redo the association completely with the devices.
5. ActiveSync synchronistation is working perfectly with outlook 2003.
6. Enable Kerberos on the Exchange server by following the instructions
in the KB Article 215383. HOW TO: Configure IIS to Support Both Kerberos
and NTLM Authentication.
7. Add a registry key. Use Regedt32 and locate
HKLM\System\CurrentControlSet\Services\MasSync\Parameters. Under the
Parameters key create a Reg_SZ value called SMTPProxy. Set the value to
the domain defined by the default recipient policy. For example,
domain.be. Restart the IIS Admin service
8. To configure the Exchange virtual directory to not require SSL, in
sbs2003 exchange-oma is the virtual server
9. Configure Windows SharePoint to use Kerberos authentication by
following the steps in KB 832769 HOW TO: Configure Windows SharePoint
Services to Use Kerberos Authentication
10. Try to delete items in your mailbox to bring it within limits or
contact your Exchange administrator to change the limits on your
mailbox.
11. Uncheck anonymous authentication on the Microsoft-Server-ActiveSync
virtual directory on the server. Basic authentication should be enabled.
12. no certificate to import since we are working with real and official
certificates.
13. Isa server 2004 has sp2
14. Since this a SBS 2003, did the connect to internet wizard several
times, no success.
15. Also I have adjusted the isa firewall client.
16. Device have all internet connections through GPRS or craddle.
17. HTTP server is available de-select sync items (Inbox, Contacts,
Calendar, Tasks) and re-select them to reset the sync key.


Problems are :

ActiveSync setup properly on the pc with no errors of logging and https,
only the synchronisation failed with errors: ActiveSync encountered a
problem on the server support Code: 85010014.

Does anybody has more diagnostics tools or any idea ?

Thanks,
Miguel









.

Relevant Pages

  • RE: Active Sync & OWA probelms
    ... let's focus on the ActiveSync error. ... Do you installed ISA server on your ... You have enabled Require SSL on the /Exchange virtual directory. ... forms-based authentication is required for Exchange Server 2003 ...
    (microsoft.public.windows.server.sbs)
  • RE: WM5 can not sync to exchange
    ... code 85010014 during ActiveSync with SBS. ... On the SBS 2003 Server open the Server Management console. ... Please verify Authentication settings by the following steps. ... Open IIS Manager ...
    (microsoft.public.windows.server.sbs)
  • RE: Active Sync
    ... activesync encountered a problem on the server ... Event Source: Server ActiveSync ... authentication to its [exchange] virtual directory. ... can only access the server using this authentication scheme. ...
    (microsoft.public.exchange.admin)
  • Re: Need Help ActiveSync 4.2 + exchange 2003 sp2 on SBS 2003 premium sp1
    ... Here's a list of the errors that are known for Exchange ActiveSync - ... To enable Integrated Windows Authentication on the Exchange virtual ... Re-enable Kerberos on the Exchange server by following the instructions ... Exchange ActiveSync and Outlook Mobile Access errors ...
    (microsoft.public.pocketpc.activesync)
  • RE: Unable to authenticate via SMTP to SBS2003
    ... an authentication issue is encountered. ... In Outlook Express, open the Properties window of the mail account and then ... How to Configure a POP3 Client Computer to Use Exchange as the SMTP Server ...
    (microsoft.public.windows.server.sbs)