Re: Active Sync 4.2 suddenly won't connect to Axim X51v

There's so much voodoo in these processes that I'm loathe to do a hard
reset and just have the same problem again...you mentioned going into
Settings | Connections, selecting USB to PC, deselecting... in my
Connections tab under settings, I don't see anything like this on my
Dell. Could you say a bit more about where this is and what it is?
Thanks.

Ken


Jim DeVoll wrote:
Well, my Axim is connecting with ActiveSync again. On another forum I read
another user's experience with this same kind of problem. He had called Dell
and after trying everything, the Dell support person told him to do a hard
reset of his Axim X51v. That worked. The Dell person had no idea why this
worked, he suggested it only because everything else had already been tried.

So I decided to bite the bullet and do it too. I did the hard reset and,
like before, I went back into Connections under Settings on my handheld and,
under USB to PC, deselected the "Enable advanced network functionality" (if
this isn't deselected my computer always reports an error when recognizing
the X51v & it's not installed correctly.)

Jim


"KDF" wrote:

I have all of the ports anyone has ever suggested opening up for
Activesync open. Specifically, 169.254.2.0/255.255.255.0. I've tried
adding 169.254.2.2 to each list as well. This includes 5678, 5679
(UDP), 5721, 990, 999, WCESMgr.exe, wcescomm.exe, rapimgr.exe, and
26675. Moreover, I have Windows Firewall set to notify if it is
blocking anything. It's not complaining.

If you recall from my message, I cannot sync by USB on a machine where
I can still sync via Bluetooth. Wouldn't the bluetooth connection go
through the firewall as well?

I have also checked what device my desktop (which it used to sync with
also) believes that the Dell is, and it correctly believes that it is
seeing a Dell Axim X51v. There is no driver to roll back to, nor no
newer driver.

In other words, I have exhausted everything everyone has suggested for
USB syncing, with no joy.
Any other suggestions?


Paul G. Tobey [eMVP] wrote:
These sorts of things, particularly if you can eliminate the USB connection
as the source of the problem are almost always caused by
firewall/antivirus/VPN issues. The device and ActiveSync on the desktop
communicate over, effectively, a network interface. So, if there's a
firewall installed which blocks one or more of the ports that ActiveSync
needs to see, nothing works. If you are using Windows Firewall, make sure,
in the Services applet that it's Started and make sure that the DHCP Client
is started. If you are using a VPN, you'll have to figure out what to do to
allow an unsecured network connection at the same time as that secure one,
if it's even possible. If you are using antivirus, you might try completely
uninstalling that, as it may be catching the network traffic to/from the
device over ActiveSync and either dropping it as a virus or scanning it and
then forwarding it, but either too slowly or to the wrong network.

Paul T.

"KDF" <kforbus@xxxxxxxxx> wrote in message
news:1156539809.487938.245430@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I have the exact same problem. Moreover, I can sync with my tablet via
Bluetooth, which indicates that the Activesync installation on it is
just fine. For a little while even when it wouldn't sync via USB at
least it would be recognized as a guest, but now even that doesn't
work.

Any suggestions would be welcome, since I've seen similar messages on
the aximsite forum, indicating that this is a common problem. Thanks.


Jim DeVoll wrote:
I have a new Dell Axim X51v (WM5) on Windows XP Professional with SP2,
and
using Active Sync 4.2 via USB. I've been transfering information to &
from
my Axim for about one week now and suddenly Active Sync doesn't connect
with
my handheld. The Axim is still recognized by my PC, but Active Sync,
apparently, suddenly can't see it. I made no changes to my PC before
this
happened. Any ideas will be much appreciated.




.

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