Re: Trouble with Activesync 4.2

Yes, that's the right scanpst.exe.

Your local Outlook should have a .pst file somewhere like:

C:\Documents and Settings\<username>\Local Settings\Application
Data\Microsoft\Outlook\outlook.pst

Paul T.

"Gale" <Gale@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A9624196-B88B-4D94-B0E0-06F556B01CD7@xxxxxxxxxxxxxxxx
Hi Chris: thanks for stickiing with this. I had not known that
Scanpst.exe
existed, but using the Search function, found it at C:\Program
Files\Common
Files\System\Mapi\1300\scanpst.exe. This seemed like an odd location (I'm
running XP Media Center 2005) and I give the path in case others have
trouble
finding it. Anyway, I scanned "Personal Folders(1).pst" with it and it
very
quickly went through 8 stages of scan and yielded "No errors found in the
file: Folders = 4: Items in this file = 0."

Was this the correct file to scan? It's the only .pst file I found.
Nothing said about which the 4 folders were. Why would there be "0" items
in
this file?

Then I stumbled across and ran the Troubleshooter scan from Activesync
Help, which said "No additional known issues have been found. It
generated a
lengthy Log file which I skimmed and could find no complaints or Boo-boos
in.

However, when I ran the next sync attempt after the above, with Contacts
as
the only information type selected, synchronization failed -- with the
same
routine as always.

ON THE BRIGHT SIDE, the next scan, a games program I had downloaded to my
PC
synced and installed (even being smart enough to tell me it might not
display properly because it had been written for an earlier version of WM:
it
didn't). AND, Tasks synced, even digging up a couple of old ones I had
forgotten to delete. AND, several Excell files I had previously placed
in
the synch file, synchronized and wound up properly in WMExcel"s file list.
WHOOPEE -- two cheers.

Now, your suggestion that I put the Contacts in another folder, then
re-syc
them one-at-a-time into the default folder until I found the clinker item
sounds like a bleeping amount of work -- especially when Scanpst found
nothing wrong. How about this? I have already typed the Contacts content
by
hand into the Contacts folder of my device, and it seems to work OK. If I
deleted all the items in the PC Contacts folder, then synced, wouldn't the
clean items in the device replace -- getting rid of anything corrupted in
the PC Contacts file? I'd backup the device Contacts first, of course.

Your tiime and advice is appreciated.
--
Gale winston Bach,


"Chris De Herrera" wrote:

Hi,
What I was referring to was disabling the synchronization of contacts,
and
then reenable it. Since everything works except the contacts, I suggest
moving the Contacts to another folder, sync and then move the contacts
back
one at a time until you identify the problem.

Another thought is to run Scanpst to fix any problems with the PST file.

Also, the notes are normal as files.

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

"Gale" <Gale@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:EA6525FB-A379-4804-A60C-C455854E800D@xxxxxxxxxxxxxxxx
Thanks again Chris: I'm afraid I don't understand exactly what your
first
paragraph means. Initially, I tried syncing Contacts, calendar, tasks
(no
need for inbox) all at once, and that was the first failure.

Then I tried Calendar (limited to 2 previous weeks) by itself, and that
worked.

Then I tried Notes by itself, and that worked -- though they appear as
files
in the Activesync folder as well as in "notes" on the device -- is that
what
they are supposed to do? (I just re-checked all the "notes" and I can
see
no
files in them, though that's something I hadn't thought of. They are
all
notes I typed in outlook --Most were originallly typed in on a Treo 600
running the latest Palm OS and then synced with my PC -- would that
matter?),
and the longest is <1000 words.

Then I tried Contacts by itself, it runs for awhile and then stops with
the
dread "incomplete" icon on the whirlygig. Thatnks for the reference
point
as
to Contacts size -- I didn't think mine was exraordinarily large.

Have I done what your first paragraph suggests?. Or is there an
"option"
I
am missing?
--
Gale winston Bach,


"Chris De Herrera" wrote:

Hi,
Have you tried selecting the option to sync calendar, contacts, tasks
and
inbox and then add them back one at a time.

As for the size of the contacts list, I have worked with users that
have
synchronized over 10,000 contacts.

On another thought, since you metioned the notes, are there embedded
documents in the notes? It could be a problem converting the
documents.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

"Gale" <Gale@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:15561169-8D1F-48BB-95EB-2C180343D61C@xxxxxxxxxxxxxxxx
Thanks, Chris: I am connecting to my PC via cable, following the
user
guide,
wth ni intention of syncihing with the exchange server.

Support.Microsoft.com defines Erro 503 (85010017) "whenever a
pending
request is already in the system. This behavior occurs because the
desktop
only accepts one request at a time. In this case, the device
request
takes
too long to process or more than two minutes. The device sends
another
request, and the second request causes the 503 error. To work
around
this
problem, use one of the following methods;"

"Let synchronization fail the first time (I was never presented with
a
choice). Do not restart the computer, reconnect the device and then
give
the
synchronization process time to finish. (exactly what does one do to
"give"
the process time to finish?? Just let it run?? I've tried this
many
times
and I still get the 503 error message.)"

"Or, the customer may have an item that causes Activesynch to spend
lots
of
time trying to synchronize (like how long?) In this scenario, the
customer
must determine what is causing the problem" How's THAT for classic
Microsoft helpfulness? Just HOW does the customer go about
"determining"
which item is causing the problem?

I made the guess it was my 172 item contact list, but that is not as
large
as many customer's contact lists -- what would be the limit in
size??
I
pared it down to 154, but that still won't sync. The user's manual
notes
that Activesync may not sync everything so as not to overwhhelm
Device
memory
-- and suggests that one use "settiings" to reduce the size of the
info
data
block: BUT, there are no "settings" available for "Contacts" AND
my
device has a 2GB memory chip aboard -- which Activesync should be
able
detect and make use of if needed to sync a large item.

If the error can be so well described, software changes can fix it.
If
Activesync can't detect and utilize large amounts of extra memory,
software
changes can fix that also. In a word version 4.2 STILL isn't to the
job,
though it was supposed to fix prior complaints.

Given this additional info, has anybody got any ideas?


--
Gale winston Bach,


"Chris De Herrera" wrote:

Hi,
Are you synchronizing with Exchange? The 503 message is one that
is
sometimes seen when synchronizing directly to the Exchange server.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

"Gale" <Gale@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D75C9F8F-8C53-4D13-9B1B-E70C0181BEAC@xxxxxxxxxxxxxxxx
astell@xxxxxxxxxxxxx
I got your address from a Modaco forum with dozens of gripes
about
Activesync -- hope you are in a position to help or improve the
program.

7/19/2006: bought Cingular (HTC) 8125. Phone, Email, Web,
Bluetooth
work
fine.
Activesync from Cingular CD connects but will not complete -
won't
sync
my
172 item Contact list - " 503 Server busy" message.

Discovered v. 4.2: downloaded and installed, did the same
problem

Removed, reloaded 4.2, did the same problem

Spent 6 days wandering through every MS, Cingular & HTC site
(they
all
point
at the other guy) I could find: put exclusions in the firewall
and
other
suggestions. Forums have many others with same troubles.
Finally
got
Calendar and Notes to sync when I tried them one at a time. Got
some
files
into my PC Synchronized files folder OK, but can't find where
they
went
on
the 8125 device, if they went at all.

Very distressed, about to go back to Palm - never had such
troubles
with
my
Treo 600.

Would really appreciate some feedback, even if only that you are
alive,
aware and working on it.














.

Relevant Pages

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  • Re: Trouble with Activesync 4.2
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    ... only accepts one request at a time. ... synchronization process time to finish. ... but that still won't sync. ... that Activesync may not sync everything so as not to overwhhelm Device ...
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