Re: WM 5.0 and Sprint 6700 PPC-can't sync in cradle but can through EVDO

Hi,
Do you allow the internal staff to acccess the SBS server via the external
address? This is what address that the device is using because of the dns
cache on the device.


--
Chris De Herrera
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

"B.Ras" <b1dupree@xxxxxxxxx> wrote in message
news:1149857291.255584.30500@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Background
SBS Server 2003 SP1
ISA Server 2004
External NIC on server set to public IP address
SSL-Third party certificate set up and working externally using Turbo
SSL from godaddy
ActiveSync 4.1
Sprint EVDO for high speed wireless

------------------
I set up a Sprint 6700 PPC using the instructions listed in Deploying
Windows Mobile 5.0 with Small Business Server 2003.


I added these exceptions to ISA SERVER 2004:
1. WCESCOMM - Disabled - 0
2. WCESMGR - Disabled - 0
3. REPIMGR - Disabled - 0


I am using a third party SSL certificate as listed above.


I am synching the device on a laptop with the firewall client enabled
and functioning.


Scenario:
I can WIRELESSLY sync to the server with the 6700 PPC using the Sprint
network.


I CANNOT sync to the device when the 6700 PPC is in the cradle
connected to the laptop computer.


I get the following error on the laptop:
The server could not be reached. This can be caused by temporary
network conditions.
Support Code: 85002003


I have restarted the laptop after adding the ISA exceptions.
I have tried the laptop with the firewall client enabled and disabled.
I have added the self-signed SBS 2003 IIS certifcate to the 6700 PPC
device as well just to be sure.


NOTE:
If I change ActiveSync to reflect the internal name of the server (i.e.

servername) it will sync in the cradle but then the 6700 PPC will not
sync wirelessly.
I CANNOT connect to http://externaladdress.com/oma on acomputer on the
internal network.


So it appears that activesync cannot resolve the external IP secure
address (i.e. https://externaladdress.com) when it is on the network.

I cannot surf the internet on the 6700 PPC when it is in the cradle (no

problem when it is out of the cradle). When I do try it in the cradle
I get error: "The current connection cannot be used for your request.
Please end the current connection and try again."

I didn't try to set up a separate connection on the PPC. I just did a
hard reset on the PPC and kept the default settings.


The laptop is on the local LAN but couldn't sync remotely when off the
LAN.


I can get to http and https://server/oma from the laptop on the LAN but
not https or https://public domain (as listed on the SSL)/oma


I listened to the SBS podcast 14 and they mention this as a problem but

don't really give any solution except for the ISA exceptions.


Any assistance would be greatly appreciated.
Bruce



.

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