Re: Can't synch Verizon/UTSTarcom/Audiovox 6700 after 1rst attempt

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Super, now let's take a look at your work PC.



There are essentiality three layers

a.. Driver
b.. Network (TCP)
c.. Application.


The first one is the familiar one. When you plug in a PnP USB device you
hear the familiar doo-ding noise. If there is an error, you get a dialog in
the task bar or an exclamation in the device manager. If you are not getting
any errors at this part, let's proceed to the next layer.



Once the drivers are loaded a new network interface now appears.

Inside a command window, type "ipconfig". It will reveal a network card with
an IP address of 169.254.2.2. Now the device should be reachable. Type "ping
169.254.2.1", the device should respond with "Reply from 169.254.2.1:
bytes=32 time=2ms TTL=128".



If you can't get this far, we will then take a look at what could have went
wrong.


--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.


"Barbara Henninger" <barbara.henninger@xxxxxxxxxxx> wrote in message
news:%23IfLCVxOGHA.2888@xxxxxxxxxxxxxxxxxxxxxxx
from a thread above...
I shut off the ms windows firewall. I see no other applications that are
on
my computer running a firewall. Is there a way I can look for firewalls
that may be on a work server? This could just be my ignorance of where to
look.

Here is some good news. I have successfully albeit at 4am loaded
activesync
4.1 on my dell pc at home and it works!!!

Interesting note, the activesync 4.1 on my pc at work looks very
different.
What I mean is the only menu option that I could change other than Help
was
File/Connection Settings. I couldn't access anything under Tools at all
for
example. With the work pc, I loaded activesync 4.0 with the Verizon cd as
well as MS outlook 2002 I believe. I'm not sure why the cd had outlook
2002.
It worked once, so I then went to the ms website and did as suggested
upgrading to 4.1. I have uninstalled on the work pc, deleted the
remaining
activesync directory and re-installed. Started with 4.1 directly. Does
the
activesync menu only become fully accessible when connected? Is there an
easy way to search for firewalls that might be running on my system? I
don't see any of the particular firewalls mentioned on the ms website. I
did shut off the ms system firewall.

Thanks for the help. I'm at least delighted it is working on my laptop at
home. BTW, the Windows Firewall is on at home.

Barb


"Carl Wolz [MSFT]" <carlw@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:u2Dfy$mOGHA.1132@xxxxxxxxxxxxxxxxxxxxxxx
Does the ActiveSync work for anyone on a Verizon or Sprint 6700 phone
with mobile 5.0?

I have a GSM version, which works.



Does the Palm Treo700 work with Activesync?

My Treo700 also works.



Do you experience the same behavior if you connect the device directly
into the laptop as compared to the docking station?



Is there a Powered USB hub handy? Some laptops USB ports don't have
enough power for these devices. Try plugging in the HUB into the laptop
and the device in to the hub.



--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no
rights.


"Barbara Henninger" <barbara.henninger@xxxxxxxxxxx> wrote in message
news:%23ftf79LOGHA.208@xxxxxxxxxxxxxxxxxxxxxxx
Again, I have uninstalled activesync, reboot, re-installed activesync
4.1 -
reboot and plugged in.

Nothing.

Does the ActiveSync work for anyone on a Verizon or Sprint 6700 phone
with
mobile 5.0?
Verizon CD comes with Microsoft Office 2002. I don't see that in the
readme
file as supported with Activesynch 4.1. Could that be the issue?

Does the Palm Treo700 work with Activesync?

Does Chapura write software for mobile 5.0 to sync with outlook? Pardon
the
question to this group but I'm running out of options.

Anything else to check? Registry entries? log files? processes
running?

"Carl Wolz [MSFT]" <carlw@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:O2lQ8$BOGHA.3272@xxxxxxxxxxxxxxxxxxxxxxx
Check to see that "DHCP Client" is running Control
Panel->Administrative
Tools->Services. Check that the allow USB is checked on both the PC
and
device.

Yes.
Allow USB is on PC.
When cradled use 'USB on mobile pc.



Probably unrelated but, I'm seeing drivers for ActiveSync as
5.1.2600.2781
(xpsp.051020-1729). You may have to uninstall ActiveSync, reboot,
re-install
ActiveSync 4.1 and reboot again, before plugging in your device.


Don't you think that refers to just the driver? This was from the
network
adapter driver details when the device is cradled.
The Active sync Version on the pc is 4.1.0 ( Build 4841)

I have unstalled ActiveSync, rebooted, and rebooted again before
plugging
in
the device. This is when I get the usb mobile device found in the plug
and
play icon. I will try again to make sure that I had the correct
sequence.

Is it possible a process is no longer running that I can check?

Wcescomm.exe is what sees that the device is plugged in. It usually
shows
up
as the gray icon in the taskbar.
It is there.

Doesn't the log below tell anythiing? What about the Connection Reset
by
Peer, killed thread...This was the first and only time it worked.
02/13/2006 13:19:55.879 p(2728) t(4016) WCESMgr -> CeSyncStart -
Ignored
because already syncing - DataSource.cpp(4686)
02/13/2006 13:22:17.296 Synchronizing 6 items
02/13/2006 13:46:46.673 [Ctrl Recv] [0x598]: Connection reset by
peer
(WSAECONNRESET : OK on disconnect)
02/13/2006 13:46:51.900 Failed to close '505DA' window on time
02/13/2006 13:46:56.857 ERROR: Killed thread Receive after 10
seconds!!!

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no
rights.


"Barbara Henninger" <barbara.henninger@xxxxxxxxxxx> wrote in message
news:eyMMez7NGHA.1676@xxxxxxxxxxxxxxxxxxxxxxx
Follow-up below...thanks for the help. I've xxxx-ed out my src &
dest
addresses for no real reason other than public display. I'll be
happy
to
e-mail those to you individually if you'd like. Also note that the
first
log stamp is with activesync 4.0. Today is activesync 4.1 as
recommended
by
ms faq when it didn't sync.
Barb

"Carl Wolz [MSFT]" <carlw@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:%23WTdoT0NGHA.2036@xxxxxxxxxxxxxxxxxxxxxxx
How did you determine that the PC detected you device?? The PnP
sound
(doo-ding)?
I saw the hardware detected/found icon in the right corner come up,
then
I
believe mobile pc recognized. It doesn't happen often so I didn't
get
the
specific text. I think if I unstall the usb and reinstall I can
see
it
again if you'd like.

Does a Windows mobile device appear in the Network adapters?

Yes. It shows Windows Mobile-based Device #10
Details:
Driver Files c:\WINDOWS\System32\DRIVERS\mdismpx.sys & usb8023x.sys
File Version: 5.1.2600.1764 (xpsp 2.051020-1603)

Do you see "02/21/2006 16:10:22.692 - USB RNDIS: Device Arrival
notification" in your wcescomm.log file in the %TEMP% dir?

No. I see the below. I unplugged the usb and plugged it back in
and
didn't
see anything this morning.
02/21/2006 12:25:00.304 - Windows CE Services (4.1.0) Communication
Logging.
02/21/2006 12:25:00.454 - IrUtil: IrDA socket cannot be created,
error
code
10093.
02/21/2006 12:25:00.665 - Windows CE Services Communication
started.
02/21/2006 12:25:08.885 - Started desktop passthru TCP2UDP
component
02/21/2006 12:25:08.885 - Connection: Prep for a new socket
connection.
02/21/2006 12:25:09.006 - ComSerial: Open device <COM1>.
02/21/2006 12:25:09.869 - Serial: Starting device detection at
19200.
02/21/2006 12:25:09.869 - ComSerial: Change DTR to 1.
02/21/2006 16:03:07.385 - Serial: Starting device detection at
19200.
02/21/2006 16:03:07.385 - ComSerial: Change DTR to 1.
02/21/2006 16:58:13.522 - Desktop Locked.
02/21/2006 16:58:13.542 - ComSerial: Closed
device..................
02/22/2006 08:41:42.286 - Desktop unlocked.
02/22/2006 08:41:42.666 - ComSerial: Open device <COM1>.
02/22/2006 08:41:42.666 - Serial: Starting device detection at
19200.
02/22/2006 08:41:42.666 - ComSerial: Change DTR to 1.

In WCESMgr.log
The one time it worked was 2/13/06
**** ActiveSync (4.0.4358 RETAIL) started, Cmd line:
'/GetConnected'
02/13/2006 13:16:28.154 ERROR returned in function
CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002
02/13/2006 13:18:11.594 **************** Logging Started
****************
02/13/2006 13:18:11.594 Process D:\Software\Microsoft
ActiveSync\WCESMgr.exe
p(2092)
02/13/2006 13:18:11.594 ActiveSync second instance started, Cmd
line:
'/onconnect'
02/13/2006 13:18:11.594 ActiveSync second instance exiting
02/13/2006 13:18:11.594 **************** Logging Stopped
****************
02/13/2006 13:18:12.986 Creating new partnership for device 0x0
(Pocket_PC,
PocketPC).
02/13/2006 13:18:18.083 p(2728) t(2884) TraceToFile -> ERROR in
CCSP::ParseNodes : hr = 0x80140507 - Devicecm.cpp(1584)
02/13/2006 13:18:18.083 Found PIM at
'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE'
02/13/2006 13:18:18.083 Found PIM at
'C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE'
02/13/2006 13:18:18.083 p(2728) t(1800) TraceToFile -> ERROR in
CUserInfo::GetUserSettings : hr = 0x8007054b - userinfo.cpp(414)
02/13/2006 13:19:06.711 DTPT: Setting DTPT network to {src}
02/13/2006 13:19:06.711 DTPT: Incomming proxy server string:
xxxxx:8080

02/13/2006 13:19:06.711 DTPT: Setup proxy to send to server.
Src={xxx}
Dest={xxxx} Proxy=xxx Socks=xxxx:1080 HR=0x00000000
02/13/2006 13:19:06.711 DTPT: Send DTPT Network={src}.
Result=0x00000000
02/13/2006 13:19:08.524 *** Http listener loaded
02/13/2006 13:19:08.524 Connected to device 0x13180574 (PocketPC,
WM_bhenning) [partner 0]
02/13/2006 13:19:08.524 **** Starting synchronization engine
02/13/2006 13:19:09.986 Remote object: 'Ink', SSPId: 0x00002710 [7
items]
02/13/2006 13:19:09.986 Remote object: 'Favorite', SSPId:
0x00002711
[26
items]
02/13/2006 13:19:09.986 Remote object: 'Media', SSPId: 0x00002712
[1
items]
02/13/2006 13:19:09.986 Remote object: 'File', SSPId: 0x00002713
[53
items]
02/13/2006 13:19:09.986 WARNING: Object type 'Mobile Application
Link'
is
not installed on the device
02/13/2006 13:19:29.563 Scanning desktop SSP for 'Ink'
02/13/2006 13:19:44.093 Done scanning 'Ink' [84 creates, 0 modifys,
0
deletes]
02/13/2006 13:19:44.093 Start remote log processing for 'Ink': [6
changes,
6
items]
02/13/2006 13:19:44.093 Done remote log processing for 'Ink'
02/13/2006 13:19:44.093 Lost global mapping, uCode: MC_NEW_DESKTOP
02/13/2006 13:19:55.879 Combine is chosen for Ink
02/13/2006 13:19:55.879 **** Synchronization engine started
02/13/2006 13:19:55.879 p(2728) t(4016) WCESMgr -> CeSyncStart -
Ignored
because already syncing - DataSource.cpp(4686)
02/13/2006 13:22:17.296 Synchronizing 6 items
02/13/2006 13:46:46.673 [Ctrl Recv] [0x598]: Connection reset by
peer
(WSAECONNRESET : OK on disconnect)
02/13/2006 13:46:51.900 Failed to close '505DA' window on time
02/13/2006 13:46:56.857 ERROR: Killed thread Receive after 10
seconds!!!

02/13/2006 15:55:41.081 **************** Logging Started
****************
**** ActiveSync (4.1.4841 RETAIL) started, Cmd line: ''
02/21/2006 11:46:22.018 **** ActiveSync exiting
02/21/2006 11:46:22.018 **************** Logging Stopped
****************

What is the make and model of laptop?
IBM ThinkPad IBM Model:R50-1831CU3
--
Is it possible a process is no longer running that I can check?

Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers
no
rights.















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