ActiveSync 4.1 issue with Verizon XV6700
- From: "Mitchell Kertzman" <mitchell@xxxxxxxxxxxx>
- Date: Sat, 18 Feb 2006 08:28:41 -0800
Hello - I'm having a problem with ActiveSync 4.1 on my Verizon XV6700 WM5
Pocket PC Edition. It was working before, now when I try to sync (via USB)
I get the following message:
Synchronization cannot be completed successfully. Reconnect your device and
try again. If the problem persists, see the Microsoft ActiveSync
Troubleshooter in Microsoft ActiveSync Help on your computer.
When this happens, I can connect and explore my XV6700, but not sync. I
went through the complete online troubleshooter and tried everything
suggested, to no avail.
I'll explain my environment and why I think the problem is on the device,
not the PC/network:
I have two PCs to which I sync and I have two devices that I sync - the
XV6700 and a Treo 700w. The 700w works completely fine - syncing to both
PCs, but the XV6700 behaves as above on both PCs. I've re-installed
ActiveSync 4.1 on the computers, and it doesn't help the XV6700, but the
Treo 700w still syncs just fine.
This leads me to believe that the problem is not on the PC/USB/network but
is the device. If it were on the computer/network side, the 700w wouldn't
be able to sync. On the XV6700, I've deleted the profile connecting to my
work computer, but it still wouldn't sync there. I've still got a profile
for my computer at home, but I get the same error as above.
My guess is that a hard reset and re-install on the XV6700 would fix the
problem, but I'd like to avoid that, so I'm posting here in the hope that
someone might have a suggestion of something I could try on the device that
might enable me to sync again.
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