Re: Error Code 85010014

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Experiencing the same problem:

Has a solution been identified? Have an Ipaq hx2495 that will not Sync with
Outlook 2003. I can get an older Dell AXIM X5 to sync w/o any problems. Been
on the phone to HP support, Microsoft support and IPAQ support. No suggestions

Config:
Laptop Compaq nc6000
1 GB memory
O/S XP Professional 2002 SP2
Office 2003
Active Sync 4.1



How do you have Outlook on your computer setup? .PST files on server and copied down to a local .pst via rules (will not sync with destop or server online or offline)
What are you syncing: notes, email, tasks calendar
and to what are you syncing them to: Pocket PC & Desktop
Do you have any firewall clients installed? YES
Do you have any VPN software installed? YES
Do you have Script blocking turned on? NO
When do you see the error? is it when you are syncing a particular thing: NO happens when I try to sync any item


Need help.. ready go back with the Dell


"Robert Owen [MSFT]" wrote:

Dean,
Let me get some information so I know what you are seeing. ( I want
to get all the information without making any assumptions on what your
configuration is)
Are you syncing to your desktop (tell me separately each computer) Outlook
or are you syncing to an exchange server directly with the device (no
desktop sync)
How do you have Outlook on your computer setup?
What are you syncing (notes, email, tasks.....) and to what are you syncing
them to (exchange server for email, desktop for tasks....)

Do you have any firewall clients installed?
Do you have any VPN software installed?
Do you have Script blocking turned on?

When do you see the error? is it when you are syncing a particular thing
(contacts, inbox, tasks....)


--
--
Robert Owen [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.



"Dean B" <dbirks@xxxxxxxxxxxxxx> wrote in message
news:es4$vrRAGHA.3976@xxxxxxxxxxxxxxxxxxxxxxx
This error code will even show up on a home computer not even connected to
a network.
I just bougth this new device (audiovox/utstarcom 6700) and it will not
sync with either my home or
work Outlook 2003 (neither are on a network). I have tried everything the
Micorsoft and UTStarcom
recommend and nothing. Get this the last solution MS gave was to
un-install
Outlook 2003 and install 2002! So seeing I was desperate I did that and it
still did not work.
Does anyone have a real solution to the very big problem?
thanks in advance.
Dean

"Robert Owen [MSFT]" <rowen@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:OWnNqHRAGHA.912@xxxxxxxxxxxxxxxxxxxxxxx
When syncin to an exchange server 85010014 is a server error that must be
investigated by your network administrator

when syncing with Outlook in offline you will need to put outlook in
online mode during your first sync any susquent syncs after that can be
in offline mode.
If you are using a VPN server is the traffic from device to exchage
server being blocked by the VPN software (Are you using Desktop
passthrough to connect to the exchange server)

<fredfink@xxxxxxxxx> wrote in message
news:1133253445.884361.69670@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I have the same problem, running OL2003 in cached mode.
Have tried connecting though VPN, sync -> 85010014 client error
Tried running OL in offline mode, sync -> 85010014 client error
Tried sync directly against Exch2003 -> 85010014 server error








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