Re: Activesync 4.1 does not connect please help

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Then *it's not the same problem*. Start a new thread describing what you
are seeing and what you've tried. If you don't see a network adapter when
your Windows Mobile 5 device is attached, then something has probably a)
gone wrong with the installation (make sure you are an administrator when
you install it), or b) you have some network/antivirus/etc. software that
prevented ActiveSync from doing what it needed to do during install.

Paul T.

"Joe" <joekwok@xxxxxxxxxxx> wrote in message
news:ODMW8r2HGHA.140@xxxxxxxxxxxxxxxxxxxxxxx
>I also have the same problem, and I can't find the Network adapter
> represents the mobile device!!!
>
>
> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
> ¼¶
> ¼g©ó¶l¥ó·s»D:efn1WjFHGHA.3532@xxxxxxxxxxxxxxxxxxxxxxx
>> OK, and are you using a VPN to connect to a work network or anything of
> that
>> sort? Frequently, VPN software takes over the routing table and causes
>> *all* traffic to be sent to the VPN, preventing some traffic that's
> supposed
>> to go to the mobile device from getting there, resulting in this
> appearance.
>> Using the command "route print" from a DOS window would tell us if that's
>> the problem.
>>
>> You'll also want to go to the Network & DialUp Connections applet on the
>> Control Panel and verify that there's a 'network adapter' that represents
>> the mobile device there. If not, tell us; that's a problem. If it's
> there,
>> open its properties and look in the list of protocols/clients/etc. Make
>> sure that TCP/IP is present and that the checkbox beside it is checked.
>> Tell us what other items are in the list after you check this.
>>
>> Paul T.
>>
>> "Paul" <zentsu@xxxxxxxxxx> wrote in message
>> news:unLKlXFHGHA.2628@xxxxxxxxxxxxxxxxxxxxxxx
>> > This sounds exactly Like the problem i am getting.
>> >
>> > when connected to the pc via usb the active sync window opens and the
>> > "retrieving settings" message box appears and will constantly be trying
> to
>> > connect but that box never disapears from the screen. It will happily
> stay
>> > like the image included until the device is removed.
>> >
>> > If anyone can help, has a work around or a fix i think there are
>> > atleast
> 2
>> > people who would be very grateful =)
>> >
>> > -Paul W
>> >
>> >
>> >
>> >
>>
>>
>
>


.

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