Re: ActiveSync 3.7 / 3.8 unable to dial in remotely via RAS when PC networked

Sorry...some spurious info I have given previously...

It is actually XP Home SP1

It was the other XP Pro machines I upgraded to SP2 from CD.

We had so many problems with the RemoteSync a year ago (it lasted a month)
that when I carried out a virgin install for the umpteenth time and got
everything running again I was too nervous to update anything!

Microsoft have been as much use as a chocolate teapot today...

Despite my being referred by Compaq (as both the computer and the iPAQ are
Compaq) Microsoft did issue a Contact ID but they couldn't (or wouldn't) put
me through to a Tech until I was sat in front of the computer which means
they won't open a case.

Apparently I need to be in front of the computer (250 mile round trip)
before they can even put me through to a Tech...they can't (won't) even send
me any documentation pertaining to the problem.

To make matters worse my Company want me to fly to The Netherlands next week
to implement our system there including the Remote Dial-up for the iPAQ - I
really need more info in this issue before I fly.

The MS Rep told me to fly to Holland and ring when I get there...I explained
that was the same as me asking them to fly their Tech to my office :-)

Can you imagine their horror when I have to take one of their computers
(possibly their only computer as they are a small office) off the network
just so they can sync remotely via dial-up with the iPAQ?

Still I suppose a 250 mile round trip in my car is cheaper than a 1000 mile
flight to Amsterdam...<sigh>

Kind regards,
-=Glyn=-


"Pheasant Plucker®" <pheasant@xxxxxxxxxxx> wrote in message
news:eNyf%23$oFGHA.3944@xxxxxxxxxxxxxxxxxxxxxxx
> Hello again Rob,
>
> The computer is running XP Pro and was a virgin install.
>
> It was updated to SP2 via CD as it has never had Internet access in this
> incarnation.
>
> It is connected to a HP LaserJet printer and has MS Office Pro installed
and
> used.
>
> It also has a custom application using an MS Access database for work
order
> planning/tracking which is responsible for transferring data to/from the
> iPAQ's during remote sync.
>
> NAV 2005 is installed but disabled as I am unable to update the
definitions
> due to no Internet access.
>
> As long as the computer is stand-alone then everything works fine but as
> soon as it is connected to a router or network to share printers etc. then
> all bets are off.
>
> It was a year ago that I reverted to stand-alone and it has worked
perfectly
> since.
>
> You will understand why I am wary about connecting it to the network but
it
> is now causing us grief by not being able to share printers - I also
wanted
> to install some other programs such as ScanSoft PDF Creator but you can
only
> authorize it over the Internet and doing without Internet access is
> strangling it...how did we ever manage without broadband? ;^)
>
> A year ago I had contact with a MCP who investigated this issue briefly on
> my behalf - I quoted his response in my original post - it seems like MS
> ActiveSync will not allow remote dial-up when the computer is part of a
> network - how limiting is that?
>
> I wonder if this is actually the case - I mean how do other Companies get
> on?
>
> I had tried HP/Compaq as the issue effects their hardware but they were
> unable to locate any specific information regarding this issue.
>
> I am going to ring Microsoft this morning to see if I can open a case on
> this but it would have been good to be armed with info from others who
have
> come across this problem or found a work-round.
>
> Thanks & kind regards,
> -=Glyn=-
>
>
>
>
> "Rob Borek [MS MVP]" <rborek@xxxxxxxxx> wrote in message
> news:ffu8s1579a8duillkqjnv4ubdh3sivem1v@xxxxxxxxxx
> > On Tue, 10 Jan 2006 19:31:22 -0000, "Pheasant Plucker®"
> > The computer is running Windows XP? Is it running any other
> > applications or services?
> >
> > --
> > Rob Borek
> > Microsoft MVP - Mobile Devices
> > Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> > Please place all replies into the newsgroup so that others can benefit.
>
>


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