Re: ActiveSync 4.1 Still does not work... (Solved for me)

Hi, I got the same kind problem with my new o2 atom,
I solve it with the recomendations on microsoft web site:

(The default installation do not configure the network connection
to this device, that mean no one try/test it before they sell it)

http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

I really got a lot of problem with windows 5.0, did they
test this software ? do you need to be an IT engineer to use this ?

I mean, when i pay a device this price, it should have been
tested/patched
and well design for end user customer.

Gui.

Paul G. Tobey [eMVP] wrote:
> OK, here are a few comments.
>
> Your configuration matches mine on both computers with which I synchronize
> *exactly*. They both use static IPs and neither is part of a domain. This
> suggests to me that some component of the system, other than the OS and
> ActiveSync, is responsible for the problem. If it were me, I'd do a check
> with the computer manufacturer and, of course, Microsoft Update, to see if
> there are any driver updates, especially for USB. AS4.1 installs some USB
> updates because of problems found with 4.0 in that area. Another thing that
> you might try is removing the USB drivers for your USB root hub, installing
> ActiveSync, then allowing Windows to find it again.
>
> I guess that, to be more specific, here are the steps that I'd look at.
> You've probably done some of them, but it might be worth one more attempt
> before you go through the hassle of dumping the phone:
>
> 1. Inspect %tmp%\activesync.log. This indicates what the installer did when
> you installed ActiveSync. It's possible that there was some sort of a
> problem which was identified here, but not elsewhere.
>
> 2. Plug the device in and delete all references to it from the Device
> Manager. We want to, as much as possible, make sure that Windows is seeing
> the device as new the next time we install it. Remove the device. Also
> delete any existing partnerships that might be lingering around in AS.
> Since you completely killed the old version, I'd be surprised if there were
> any, but you might search the registry for the device name (from the old
> partnership, if you remember that), and make sure that there's nothing still
> there. You might also, if you want to be very aggressive, uninstall
> ActiveSync and delete all folders that are AS-related from the hard disk.
>
> 3. We should have a 'clean' surface for the device to arrive now. Connect
> it. You should see the following in roughly this order: a) found new
> hardware bubble, b) various driver install bubbles and RNDIS bubble, c) icon
> in the system tray for the new 'network adapter' with the 'acquiring network
> address' appearance and tip. If I understand you, this is where things fail
> right now (although the address appears to be getting assigned). If they
> fail there again, I'm thinking that there is a handshake problem between AS
> on the device and the desktop, which comes down to ports not being
> accessible. Perhaps some vestige of an old firewall or even the Windows
> firewall blocking access to some ports.
>
> Another thing that might go wrong here is if you are using any Virtual
> Private Networking. I don't do this, but I've heard that some such clients
> route everything to the VPN, which would be a problem, since AS wants to get
> a DHCP address from the device (not from the VPN network), and AS sends
> various types of network messages to various ports during the establishment
> of a connection. Both UDP and TCP messages are sent, so you've got to be
> sure that both datagrams and streams work.
>
> You might also check the settings for the types of connections that the
> device is going to allow on the device AS application itself (Menu |
> Connections). Obviously, you want USB enabled.
>
> If everything seems to be set correctly, but no connection is established,
> MS recommends grabbing some network traces. It's pretty hard to give a
> step-by-step on this, but you want to see any and all UDP and TCP packets
> sent on the RNDIS interface. If you don't see any UDP, this might indicate
> that something is redirecting them to another interface, so you might check
> and see if UDP packets from the desktop machine *are* going out another
> interface. You might also check the %tmp%\wce*.log files to see if any of
> them show a process starting but not completing. The one that looks the
> most promising to me is wcescomm.log. It doesn't get many entries, but it
> should show the RNDIS adapter appearing.
>
> 4. Green ActiveSync icon should start spinning. You're on to the next
> problem ;-)
>
> Paul T.
>
> "ckelsoe" <charles@xxxxxxxxxx> wrote in message
> news:%2386zkbaEGHA.2012@xxxxxxxxxxxxxxxxxxxxxxx
> > alrightly, you ask - here is what I have done and still do not have as
> > working...
> >
> > Environment:
> >
> > Windows XP with SP 2 and all patches / updates
> >
> > Connected to network, not connected to domain
> >
> > Static IP Assigned (changed to dynamic as part of diagnostics)
> >
> > I-MATE K-JAM Phone with WM 5.0
> >
> >
> >
> > Symptom: ActiveSync shows it is connecting but never connects.
> >
> >
> >
> > Observations:
> >
> > 1.. Setting the Tray notification on the Windows Mobile based Device
> > shows a connection.
> > 2.. Running Ethereal shows that the port 5679 is unreachable.
> > 3.. The device shows the following message after a time: "Unable to
> > obtain a server assigned IP Address". Changing to a static ip on the
> > device makes no difference.
> > 4.. User is administrator
> > 5.. Tried 8 different USB ports including those directly attached to the
> > motherboard.
> > 6.. The device shows up as connected in the Network Connections area.
> > 7.. Followed steps at
> > http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
> > ActiveSync and try again.
> > 8.. ActiveSync 3.x worked on this machine prior to purchase of new phone.
> > Things I have done to attempt to resolve:
> >
> > 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
> > between uninstalls and reinstalls.
> > 2.. Run WinsockFix -
> > http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml.
> > 3.. Verified that checkmarks are beside Client for MS Networks, File and
> > Print Sharing for MS NW, Internet protocol
> > 4.. Booted up in Safe Mode with Networking
> > 5.. Ran NetStat -a (See attached)
> > 6.. Ran TCPView (See Attached)
> > 7.. Ran FPORT (See Attached)
> > 8.. Ran TDIMON (see attached)
> > 9.. Added the following to the registry:
> > 10..
> > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Kerberos\Parameters]
> > 11.. "MaxPacketSize"=dword:00000001
> > 12.. Specifically opened port 5679 in Windows Firewall
> > 13.. Ran NetSH Winsock Reset
> > 14.. Do an in place upgrade to Windows XP with SP 2
> > 15.. Verified that the DHCP Client Service is running on the PC
> > 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
> > 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
> > "Windows Mobile Device #xx" where xx seems to vary depending on which usb
> > port you are plugged in to.
> > 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows
> > up with an IP address of 169.254.2.2 and the DHCP server listed at
> > 169.254.2.1
> > 19.. Run "Route print" as command prompt to verify that there are routes
> > there for the 169.254.2.2 interface.
> > 20.. Disabled antivirus (NOD32)
> > 21.. Uninstalled portions of VS2005 that may related to SmartDevices
> > programming just in case. Made no difference.
> >
> >
> > "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
> > wrote in message news:%23BXjBhWEGHA.344@xxxxxxxxxxxxxxxxxxxxxxx
> >> If you could give just a slightly more-detailed description it might help
> >> narrow the problem down. Are you connecting the device using the USB
> >> cable that came with it? Are you connecting it *directly*, *not* through
> >> a USB hub, to the PC's USB port?
> >>
> >> You should be able to leave the XP firewall turned on. Depending on when
> >> you turned it off, you might want to turn it back on, make sure that
> >> Allow Exceptions is checked, and reinstall AS 4.1, then see what happens,
> >> too.
> >>
> >> Paul T.
> >>
> >> "John" <john.kaufmann@xxxxxxxxxxxx> wrote in message
> >> news:OfEhT0IEGHA.2036@xxxxxxxxxxxxxxxxxxxxxxx
> >>> Hi, I got similar probs on a Medion MD96700 PDA with mobile5 on it. (XP
> >>> Pro /Sp2, all firewall soft unloaded)
> >>> Activesync 4.1 UK downloaded on 31.12.2005 installed after complete
> >>> removal of Activesync 4.0.
> >>>
> >>> USB device is recognized and drivers loaded (Medion USB mobile - so it
> >>> sounds OK)
> >>>
> >>> But Activesync won't ever find a device, no matter what USB-port I
> >>> tried - even on a second PC (my lap running a french XP Pro /SP2 with FW
> >>> disabled for the test).
> >>>
> >>> MICROSOFT can U hear me - I am starting to get really frustrated: this
> >>> is between MS Mobile 5 and MS XP, theres no third party - so get the
> >>> problem solved!
> >>>
> >>> regards
> >>>
> >>> John
> >>>
> >>> "ckelsoe" <charles@xxxxxxxxxx> wrote in message
> >>> news:eoHFvjAEGHA.208@xxxxxxxxxxxxxxxxxxxxxxx
> >>>> Here is what I have done to try to resolve this issue. Any feedback
> >>>> would be appreciated.
> >>>>
> >>>> Environment:
> >>>>
> >>>> Windows XP with SP 2 and all patches / updates
> >>>>
> >>>> Connected to network, not connected to domain
> >>>>
> >>>> Static IP Assigned (changed to dynamic as part of diagnostics)
> >>>>
> >>>> I-MATE K-JAM Phone with WM 5.0
> >>>>
> >>>>
> >>>>
> >>>> Symptom: ActiveSync shows it is connecting but never connects.
> >>>>
> >>>>
> >>>>
> >>>> Observations:
> >>>>
> >>>> 1.. Setting the Tray notification on the Windows Mobile based Device
> >>>> shows a connection.
> >>>> 2.. Running Ethereal shows that the port 5679 is unreachable.
> >>>> 3.. The device shows the following message after a time: "Unable to
> >>>> obtain a server assigned IP Address". Changing to a static ip on the
> >>>> device makes no difference.
> >>>> 4.. User is administrator
> >>>> 5.. Tried 8 different USB ports including those directly attached to
> >>>> the motherboard.
> >>>> 6.. The device shows up as connected in the Network Connections area.
> >>>> 7.. Followed steps at
> >>>> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally
> >>>> remove ActiveSync and try again.
> >>>> 8.. ActiveSync 3.x worked on this machine prior to purchase of new
> >>>> phone.
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> Things I have done to attempt to resolve:
> >>>>
> >>>> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
> >>>> between uninstalls and reinstalls.
> >>>> 2.. Run WinsockFix -
> >>>> http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml.
> >>>> 3.. Verified that checkmarks are beside Client for MS Networks, File
> >>>> and Print Sharing for MS NW, Internet protocol
> >>>> 4.. Booted up in Safe Mode with Networking
> >>>> 5.. Ran NetStat -a (See attached)
> >>>> 6.. Ran TCPView (See Attached)
> >>>> 7.. Ran FPORT (See Attached)
> >>>> 8.. Ran TDIMON (see attached)
> >>>> 9.. Added the following to the registry:
> >>>> 10..
> >>>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Kerberos\Parameters]
> >>>> 11.. "MaxPacketSize"=dword:00000001
> >>>> 12.. Specifically opened port 5679 in Windows Firewall
> >>>> 13.. Ran NetSH Winsock Reset
> >>>> 14.. Do an in place upgrade to Windows XP with SP 2
> >>>> 15.. Verified that the DHCP Client Service is running on the PC
> >>>> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
> >>>> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters"
> >>>> as "Windows Mobile Device #xx" where xx seems to vary depending on
> >>>> which usb port you are plugged in to.
> >>>> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx"
> >>>> shows up with an IP address of 169.254.2.2 and the DHCP server listed
> >>>> at 169.254.2.1
> >>>> 19.. Run "Route print" as command prompt to verify that there are
> >>>> routes there for the 169.254.2.2 interface.
> >>>>
> >>>>
> >>>
> >>>
> >>
> >>
> >
> >

.

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