Re: ActiveSync 4.1 Still does not work...
- From: "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
- Date: Thu, 5 Jan 2006 09:36:29 -0700
OK, here are a few comments.
Your configuration matches mine on both computers with which I synchronize
*exactly*. They both use static IPs and neither is part of a domain. This
suggests to me that some component of the system, other than the OS and
ActiveSync, is responsible for the problem. If it were me, I'd do a check
with the computer manufacturer and, of course, Microsoft Update, to see if
there are any driver updates, especially for USB. AS4.1 installs some USB
updates because of problems found with 4.0 in that area. Another thing that
you might try is removing the USB drivers for your USB root hub, installing
ActiveSync, then allowing Windows to find it again.
I guess that, to be more specific, here are the steps that I'd look at.
You've probably done some of them, but it might be worth one more attempt
before you go through the hassle of dumping the phone:
1. Inspect %tmp%\activesync.log. This indicates what the installer did when
you installed ActiveSync. It's possible that there was some sort of a
problem which was identified here, but not elsewhere.
2. Plug the device in and delete all references to it from the Device
Manager. We want to, as much as possible, make sure that Windows is seeing
the device as new the next time we install it. Remove the device. Also
delete any existing partnerships that might be lingering around in AS.
Since you completely killed the old version, I'd be surprised if there were
any, but you might search the registry for the device name (from the old
partnership, if you remember that), and make sure that there's nothing still
there. You might also, if you want to be very aggressive, uninstall
ActiveSync and delete all folders that are AS-related from the hard disk.
3. We should have a 'clean' surface for the device to arrive now. Connect
it. You should see the following in roughly this order: a) found new
hardware bubble, b) various driver install bubbles and RNDIS bubble, c) icon
in the system tray for the new 'network adapter' with the 'acquiring network
address' appearance and tip. If I understand you, this is where things fail
right now (although the address appears to be getting assigned). If they
fail there again, I'm thinking that there is a handshake problem between AS
on the device and the desktop, which comes down to ports not being
accessible. Perhaps some vestige of an old firewall or even the Windows
firewall blocking access to some ports.
Another thing that might go wrong here is if you are using any Virtual
Private Networking. I don't do this, but I've heard that some such clients
route everything to the VPN, which would be a problem, since AS wants to get
a DHCP address from the device (not from the VPN network), and AS sends
various types of network messages to various ports during the establishment
of a connection. Both UDP and TCP messages are sent, so you've got to be
sure that both datagrams and streams work.
You might also check the settings for the types of connections that the
device is going to allow on the device AS application itself (Menu |
Connections). Obviously, you want USB enabled.
If everything seems to be set correctly, but no connection is established,
MS recommends grabbing some network traces. It's pretty hard to give a
step-by-step on this, but you want to see any and all UDP and TCP packets
sent on the RNDIS interface. If you don't see any UDP, this might indicate
that something is redirecting them to another interface, so you might check
and see if UDP packets from the desktop machine *are* going out another
interface. You might also check the %tmp%\wce*.log files to see if any of
them show a process starting but not completing. The one that looks the
most promising to me is wcescomm.log. It doesn't get many entries, but it
should show the RNDIS adapter appearing.
4. Green ActiveSync icon should start spinning. You're on to the next
problem ;-)
Paul T.
"ckelsoe" <charles@xxxxxxxxxx> wrote in message
news:%2386zkbaEGHA.2012@xxxxxxxxxxxxxxxxxxxxxxx
> alrightly, you ask - here is what I have done and still do not have as
> working...
>
> Environment:
>
> Windows XP with SP 2 and all patches / updates
>
> Connected to network, not connected to domain
>
> Static IP Assigned (changed to dynamic as part of diagnostics)
>
> I-MATE K-JAM Phone with WM 5.0
>
>
>
> Symptom: ActiveSync shows it is connecting but never connects.
>
>
>
> Observations:
>
> 1.. Setting the Tray notification on the Windows Mobile based Device
> shows a connection.
> 2.. Running Ethereal shows that the port 5679 is unreachable.
> 3.. The device shows the following message after a time: "Unable to
> obtain a server assigned IP Address". Changing to a static ip on the
> device makes no difference.
> 4.. User is administrator
> 5.. Tried 8 different USB ports including those directly attached to the
> motherboard.
> 6.. The device shows up as connected in the Network Connections area.
> 7.. Followed steps at
> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally remove
> ActiveSync and try again.
> 8.. ActiveSync 3.x worked on this machine prior to purchase of new phone.
> Things I have done to attempt to resolve:
>
> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
> between uninstalls and reinstalls.
> 2.. Run WinsockFix -
> http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml.
> 3.. Verified that checkmarks are beside Client for MS Networks, File and
> Print Sharing for MS NW, Internet protocol
> 4.. Booted up in Safe Mode with Networking
> 5.. Ran NetStat -a (See attached)
> 6.. Ran TCPView (See Attached)
> 7.. Ran FPORT (See Attached)
> 8.. Ran TDIMON (see attached)
> 9.. Added the following to the registry:
> 10..
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Kerberos\Parameters]
> 11.. "MaxPacketSize"=dword:00000001
> 12.. Specifically opened port 5679 in Windows Firewall
> 13.. Ran NetSH Winsock Reset
> 14.. Do an in place upgrade to Windows XP with SP 2
> 15.. Verified that the DHCP Client Service is running on the PC
> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters" as
> "Windows Mobile Device #xx" where xx seems to vary depending on which usb
> port you are plugged in to.
> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx" shows
> up with an IP address of 169.254.2.2 and the DHCP server listed at
> 169.254.2.1
> 19.. Run "Route print" as command prompt to verify that there are routes
> there for the 169.254.2.2 interface.
> 20.. Disabled antivirus (NOD32)
> 21.. Uninstalled portions of VS2005 that may related to SmartDevices
> programming just in case. Made no difference.
>
>
> "Paul G. Tobey [eMVP]" <ptobey no spam AT no instrument no spam DOT com>
> wrote in message news:%23BXjBhWEGHA.344@xxxxxxxxxxxxxxxxxxxxxxx
>> If you could give just a slightly more-detailed description it might help
>> narrow the problem down. Are you connecting the device using the USB
>> cable that came with it? Are you connecting it *directly*, *not* through
>> a USB hub, to the PC's USB port?
>>
>> You should be able to leave the XP firewall turned on. Depending on when
>> you turned it off, you might want to turn it back on, make sure that
>> Allow Exceptions is checked, and reinstall AS 4.1, then see what happens,
>> too.
>>
>> Paul T.
>>
>> "John" <john.kaufmann@xxxxxxxxxxxx> wrote in message
>> news:OfEhT0IEGHA.2036@xxxxxxxxxxxxxxxxxxxxxxx
>>> Hi, I got similar probs on a Medion MD96700 PDA with mobile5 on it. (XP
>>> Pro /Sp2, all firewall soft unloaded)
>>> Activesync 4.1 UK downloaded on 31.12.2005 installed after complete
>>> removal of Activesync 4.0.
>>>
>>> USB device is recognized and drivers loaded (Medion USB mobile - so it
>>> sounds OK)
>>>
>>> But Activesync won't ever find a device, no matter what USB-port I
>>> tried - even on a second PC (my lap running a french XP Pro /SP2 with FW
>>> disabled for the test).
>>>
>>> MICROSOFT can U hear me - I am starting to get really frustrated: this
>>> is between MS Mobile 5 and MS XP, theres no third party - so get the
>>> problem solved!
>>>
>>> regards
>>>
>>> John
>>>
>>> "ckelsoe" <charles@xxxxxxxxxx> wrote in message
>>> news:eoHFvjAEGHA.208@xxxxxxxxxxxxxxxxxxxxxxx
>>>> Here is what I have done to try to resolve this issue. Any feedback
>>>> would be appreciated.
>>>>
>>>> Environment:
>>>>
>>>> Windows XP with SP 2 and all patches / updates
>>>>
>>>> Connected to network, not connected to domain
>>>>
>>>> Static IP Assigned (changed to dynamic as part of diagnostics)
>>>>
>>>> I-MATE K-JAM Phone with WM 5.0
>>>>
>>>>
>>>>
>>>> Symptom: ActiveSync shows it is connecting but never connects.
>>>>
>>>>
>>>>
>>>> Observations:
>>>>
>>>> 1.. Setting the Tray notification on the Windows Mobile based Device
>>>> shows a connection.
>>>> 2.. Running Ethereal shows that the port 5679 is unreachable.
>>>> 3.. The device shows the following message after a time: "Unable to
>>>> obtain a server assigned IP Address". Changing to a static ip on the
>>>> device makes no difference.
>>>> 4.. User is administrator
>>>> 5.. Tried 8 different USB ports including those directly attached to
>>>> the motherboard.
>>>> 6.. The device shows up as connected in the Network Connections area.
>>>> 7.. Followed steps at
>>>> http://www.pocketpcfaq.com/wce/activesync3.1remove.htm to totally
>>>> remove ActiveSync and try again.
>>>> 8.. ActiveSync 3.x worked on this machine prior to purchase of new
>>>> phone.
>>>>
>>>>
>>>>
>>>>
>>>> Things I have done to attempt to resolve:
>>>>
>>>> 1.. Uninstall and reinstall ActiveSync 4.1 many times with reboots in
>>>> between uninstalls and reinstalls.
>>>> 2.. Run WinsockFix -
>>>> http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml.
>>>> 3.. Verified that checkmarks are beside Client for MS Networks, File
>>>> and Print Sharing for MS NW, Internet protocol
>>>> 4.. Booted up in Safe Mode with Networking
>>>> 5.. Ran NetStat -a (See attached)
>>>> 6.. Ran TCPView (See Attached)
>>>> 7.. Ran FPORT (See Attached)
>>>> 8.. Ran TDIMON (see attached)
>>>> 9.. Added the following to the registry:
>>>> 10..
>>>> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Kerberos\Parameters]
>>>> 11.. "MaxPacketSize"=dword:00000001
>>>> 12.. Specifically opened port 5679 in Windows Firewall
>>>> 13.. Ran NetSH Winsock Reset
>>>> 14.. Do an in place upgrade to Windows XP with SP 2
>>>> 15.. Verified that the DHCP Client Service is running on the PC
>>>> 16.. Ping from desktop to 169.254.2.1 (PPC) was successful
>>>> 17.. Run Start / Run / devmgmt.msc and look under "Network Adapters"
>>>> as "Windows Mobile Device #xx" where xx seems to vary depending on
>>>> which usb port you are plugged in to.
>>>> 18.. Ran ipconfig/all to confirm that "Windows Mobile Device #xx"
>>>> shows up with an IP address of 169.254.2.2 and the DHCP server listed
>>>> at 169.254.2.1
>>>> 19.. Run "Route print" as command prompt to verify that there are
>>>> routes there for the 169.254.2.2 interface.
>>>>
>>>>
>>>
>>>
>>
>>
>
>
.
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- References:
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- From: ckelsoe
- Re: ActiveSync 4.1 Still does not work...
- From: John
- Re: ActiveSync 4.1 Still does not work...
- From: Paul G. Tobey [eMVP]
- Re: ActiveSync 4.1 Still does not work...
- From: ckelsoe
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