Re: Never Connected using ActiveSync

Thanks Chris for responding...

1) Yes, I was using a administrator account.
2) In Device Manager, the device is listed under "Network Adaptors" as
"Windows Mobile-based Device #13"
3) I entered the route print command but I don't what I'm looking for. Can
I post the results here or email them to you?

Deirdra


"Chris De Herrera" <spam@xxxxxxxxxxxxxxxx> wrote in message
news:escnN9uDGHA.2036@xxxxxxxxxxxxxxxxxxxxxxx
> Hi,
> When you installed and used ActiveSync were you logged in with an
> Administrator account?
>
> After plugging in the device, did you go into the Control Panel - System -
> Device Manager and see if the device is identified or unknown? If it is
> unknown, delete it, uplug the device and then replug it in.
>
> After the device is plugged in and recognized, try using the command ROUTE
> PRINT at a command line. You should see a route list as displayed at
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x-connection.htm
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>
> "dlj" <djohnson323@xxxxxxxxxxx> wrote in message
> news:2MKdnVwnOIowfirenZ2dnUVZ_t6dnZ2d@xxxxxxxxxxxxxx
>> Laptop: Toshiba Satellite P35-611
>>
>> Windows XP SP2
>>
>> HP iPAQ rx1955
>>
>> ActiveSync 4.1
>>
>>
>>
>> I brought the ipaq on Dec 16 and installed AS 4.0. The laptop would list
>> the "Windows Mobile-based Device" in the Network connections but the
>> little green "globe" just spins with the message "Connecting". It never
>> connects.
>>
>> Uninstalled 4.0 and installed 4.1...Activesync still doesn't connect.
>>
>> Switched from ISS BlackIce as my firewall to McAfee's Personal Firewall
>> Plus 7(trial version), and setup the firewall for Activesync based on
>> Microsoft's
>> recommendtions(http://www.microsoft.com/windowsmobile/help/activesync/mcafee.mspx).
>> Activesync still doesn't connect.
>>
>> Disabled both Mcafee viruscan and firewall.. Activesync still doesn't
>> connect.
>>
>> Performed numerous soft and hard resets... Activesync still doesn't
>> connect.
>>
>> Called HP tech service and he suggested using msconfig to run just the
>> barebone services. Activesync still dosen't connect. HP Tech says the
>> device is faulty.
>>
>> Went back to Micro Center, exchange it for a new rx 1995. The new ipaq
>> doesn't connect either.
>>
>> Entered the netstat command on my laptop but I only saw my laptop's
>> network connection.
>>
>> It's connected directly to the usb port(no hubs). I've run out of ideas
>> and patience with this device.
>>
>> I can really use some additional help here.
>>
>>
>>
>> Thanks.
>>
>>
>>
>> Dee
>>
>>
>
>


.

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