Never Connected using ActiveSync

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Laptop: Toshiba Satellite P35-611

Windows XP SP2

HP iPAQ rx1955

ActiveSync 4.1



I brought the ipaq on Dec 16 and installed AS 4.0. The laptop would list
the "Windows Mobile-based Device" in the Network connections but the little
green "globe" just spins with the message "Connecting". It never connects.

Uninstalled 4.0 and installed 4.1...Activesync still doesn't connect.

Switched from ISS BlackIce as my firewall to McAfee's Personal Firewall Plus
7(trial version), and setup the firewall for Activesync based on Microsoft's
recommendtions(http://www.microsoft.com/windowsmobile/help/activesync/mcafee.mspx).
Activesync still doesn't connect.

Disabled both Mcafee viruscan and firewall.. Activesync still doesn't
connect.

Performed numerous soft and hard resets... Activesync still doesn't connect.

Called HP tech service and he suggested using msconfig to run just the
barebone services. Activesync still dosen't connect. HP Tech says the
device is faulty.

Went back to Micro Center, exchange it for a new rx 1995. The new ipaq
doesn't connect either.

Entered the netstat command on my laptop but I only saw my laptop's network
connection.

It's connected directly to the usb port(no hubs). I've run out of ideas and
patience with this device.

I can really use some additional help here.



Thanks.



Dee


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Relevant Pages

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